Home Care Provider Owned by ND Care & Support Ltd in Caerphilly

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by ND Care & Support Ltd in Caerphilly

Only the locations & reviews in Caerphilly for ND Care & Support Ltd are showing below.

View the details of all 4 locations (with 43 reviews) owned by ND Care & Support Ltd

ND Care & Support Ltd Locations in Caerphilly (1)

 

1 Home Care Provider owned by ND Care & Support Ltd in Caerphilly

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ND Care & Support Ltd Caerphilly & Newport

Suite 3, Brydon House, Van Court, Caerphilly Business Park, Caerphilly CF83 3ED 

8.5 7 reviews
"I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the…"   Read all 7 reviews

ND Care & Support Ltd Caerphilly provides care solutions to people within the local community and surrounding areas. The branch covers the borough of Caerphilly. The diverse workforce has been carefully recruited following rigorous compliance checks… Read more about ND Care & Support Ltd Caerphilly & Newport

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £28 / hour

ND Care & Support Ltd Reviews in Caerphilly (7)

9.2
ND Care & Support Ltd has a Group Review Score of 9.2 (9.185) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ND Care & Support Ltd must have a Review Score.

Overall Experience

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Review of

ND Care & Support Ltd Caerphilly & Newport

from Colin D (Husband of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the care provided by all the carers who come to our home. The standard of care is magnificent and is deeply appreciated. All the carers who come to our home are so very
proficient and warm with the service they provided. We could not cope adequately without them. Each carer exudes professionalism but at the same time warm which means a lot to my wife and I.

Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you so much for your kind and thoughtful words. We are truly honored to be entrusted with the care of your wife, and it means a great deal to know that our team has made such a positive impact on your lives. Your appreciation will be shared with the entire team-they will be touched to know their efforts are valued so deeply.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from Allan T (Grandson of Client) published on 27 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is to a really ought standard. My nan enjoys seeing the care staff and has built up trust and confidence in them. If there is ever an issue it has been resolved quickly and I feel part of the care ND provide.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from L H (Friend of Client) published on 24 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of somebody who has been under this company’s care, I cannot be more grateful for the quality of care I have witnessed from these carers. It has been an immense struggle watching somebody so dear to my heart deteriorate over the recent months; however, knowing that they are under the care
of such a passionate and thoughtful team allows for peace of mind. I am grateful for the way this team has ensured my friend has the best possible quality of life in her darkest moments, I could not sing their praises enough.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from C C (Friend of Client) published on 24 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience from ND Care & Support. Compassionate staff. Always there if we need them.
The Field Care Supervisor and Service Lead are an absolute pleasure to deal with.
Thanks all for the support you have given me.
Wouldn’t use anyone else.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from D W (Father of Client) published on 13 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, staff are friendly and on time one member of staff uses his phone a lot. It would be much better service when staff are trained in blended diet for my son because at the moment I have to come back to feed him.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from J R (Client) published on 15 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only real complaint about the service is the erratic timing of some of my calls. Carers are excellent but I would like to be kept informed of any changes as an elderly creature of habit this is very important to me.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from Holly T (Daughter of Client) published on 8 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care & Support are currently caring for my mum who lives in Caerphilly. I cannot fault them. My mother looks forward to them coming every day. They are so caring as if they were caring for a member of their own family. I cannot thank them enough for what they are doing.

Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you for your kind words. I will pass this message on to the carers who support your mother.

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Awards / Recognitions (0)

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