Home Care Provider Owned by ND Care & Support Ltd in Cardiff

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by ND Care & Support Ltd in Cardiff

Only the locations & reviews in Cardiff for ND Care & Support Ltd are showing below.

View the details of all 4 locations (with 43 reviews) owned by ND Care & Support Ltd

ND Care & Support Ltd Locations in Cardiff (1)

 

1 Home Care Provider owned by ND Care & Support Ltd in Cardiff

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ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Lambourne House, Lambourne Crescent, Llanishen, Cardiff CF14 5GL 

9.5 17 reviews
"We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked…"   Read all 17 reviews

Founded in 2010, ND Care and Support is dedicated to enhancing the well-being of individuals by providing tailored care and support services within local communities. As a registered member of the Care Inspectorate Wales (CIW), the organisation remains… Read more about ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £22.50 / hour
  • Live-in Care from £1,500 / week

ND Care & Support Ltd Reviews in Cardiff (17)

9.2
ND Care & Support Ltd has a Group Review Score of 9.2 (9.185) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ND Care & Support Ltd must have a Review Score.

Overall Experience

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from T R (Daughter of Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked after and enjoys the company and the chats they have. They behave professionally and seem to enjoy helping others.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your lovely feedback! We're delighted to hear that your mother is happy with the care she receives and that our carers have made a positive impact. We really appreciate your kind words and will make sure to pass them on to the team. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from S L (Granddaughter of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care and Support have been supporting my very elderly grandmother, she is happy with the carers that attend and has built up a good relationship with them, she has found that consistency in have the same carers to be very helpful. They have been very good at communicating any concerns immediately,
so the family can respond quickly if medical concerns arise. On a number of occasions they have gone over and beyond to ensure her safety and comfort. Their care has enabled my grandmother to have her independence and dignity. Her wishes are listen and responded to. My grandmother and family have been happy with the service and already recommended to a family friend.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your feedback. It's great to hear that your grandmother feels comfortable with our carers and that the consistency has been helpful. We're pleased that our communication has supported your family in responding quickly when needed. We really appreciate your recommendation and will continue providing the best care possible. We will pass on your lovely feedback to the care staff team who support your Grandmother.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from Mandy S (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is immobile and relys on care givers 4 times a day with 2 carers, she is very happy with all the care she receives she describes them as very friendly, they bend over backwards to make her happy and comfortable, she's kept clean and tidy, she's very confident with them.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

That's wonderful to hear! Thank you for sharing such positive feedback. We're so pleased that your mother feels happy, comfortable, and well cared for by the team. I will pass on your feedback to the care staff team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from R P (Son of Client) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very friendly and understanding of my mother's needs. As a family, I am not sure how we would cope without the help and support of the team. Thank you all very much.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

We appreciate your kind words. We will pass on your thanks to all of your mum's care staff team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from S A (Daughter of Client) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum started having carers from ND Care & Support Bridgend in August and all the girls are wonderful. They are so kind and helpful. If I have only concerns, the office deals with these in a timely manner.
Thank you so much to the whole team.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you so much for your review. We will pass on your kind words to the carers.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from T A (Daughter-in-law of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been caring, compassionate and respectful in the care of my father-in-law. They have shown maturity beyond their years and provide an exceptional service. Could not recommend more.

Reply from Karen Wiltshire, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your review and kind words, this means a lot to the branch and we will ensure that this is relayed back to all of the staff, once again thank you.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from H T (Wife of Client) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A new carer started for my hubby in September, so pleased the carer recommended by the care coordinator is a success. It takes hubby a while to get to know a new carer, due to having Alzheimer's.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from D O (Daughter of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Mum is happy with the care provided although we do notice quite a difference with individual carers. Some can do a lot more in an hour than others.
It is good that Mum has continuity of care and is able to mostly have the same carer. Although company and stimulation are important things that
need to be done as well and maybe not all are able to do this.
Overall we have been happy with the care of the carer and mum's relationship with her.

Reply from Karen Wiltshire, Service lead at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your review, I will pass on your compliments to the team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from Vicki C (Client) published on 2 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Definitely not a service to be relied on. They accepted my package and within 2 weeks was told they had difficulty covering my calls. Unfortunately, there is no sense of care from the office staff. I have been told I can have calls for 1 more week then they can't help me. If the support worker can't
find another care agency by the weekend they are leaving me without care. Certainly can't be sure of this agency if they take on cases willy nilly then completely abandon them.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

I am sorry to hear that you feel that the service you received was not up to standard. I will look into this matter further and someone will be in contact with you shortly.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from Karen T (Mother of Client) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has a very good relationship with his support worker. She knows how to deal with him and is very supportive to him and us as his family. She always listens to him and gets him to participate in tasks and social skills. She helps him to be social and access the community.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from E G (Client) published on 21 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care and Support have been fantastic. All the carers are great, I looking forward to them coming throughout the day. They have all been a fantastic and great support for me to be able to stay at home. Due to me having a lot of falls over a period of time, ND Care and Support have been able to change
my package for me to stay in my home that I have lived in since a little girl. The carers have been so patient with me and understood I can't move very fast. I wouldn't know what to do without.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your lovely review- I will pass your kind words to the team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from S F (Next of Kin) published on 24 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has had carers calling from this company for the last 2-years.
All throughout the lockdown, they have ensured he has had the best care possible.
We are contacted by the office if there are any concerns or issues.
Highly recommend this company.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your kind words. It is a pleasure to support your Grandfather and we will pass your compliments onto the care team. Thank you.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from A G (Sister of Client) published on 14 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and communication carers very good with client who looks forward to every visit and the trips out with the friendly carers who have excellent relationship with client and management have been excellent in their responses

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your kind words! I will pass your comments onto the team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from L K (Client) published on 13 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer helps take me out in the community and constantly made me laugh they help me to be able to keep my freedom.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

The carers enjoy taking you out and look forward to your visits. Thank you.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from H T (Daughter of Client) published on 23 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received care for my mum up until she passed away at the beginning of the year. I can honestly say the care was a great help. All the staff that called to mum were very friendly, professional and genuinely cared. We can't thank them enough for everything they did for her and help the received to
remain at home with my dad.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

It was a privilege to be able to support your family through such a personal and emotional time. Thank you!

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from C T (Daughter of Client) published on 23 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care & Support care for my elderly parents and have done for a while now, they provide excellent care and support so they can keep their independence to stay in the comfort of their own home. I couldn't ask for a better team of carers, they really have my parents' welfare at heart and provide the
best of care. They turn up at the appointed times, are very happy and cheerful and take time to chat and listen to my parents' wishes.
I feel completely at ease chatting to management on the telephone, they are very professional and make time to chat and listen to any changes in care suggested and are more than willing to comply.


I would definitely recommend them if you are interested in finding the very best care for yourself or any family member in the near future.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your kind words. I will be sure to pass your compliments onto the care team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from P W (Client) published on 19 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happier since having carers attend to my personal needs. Have found them to be proficient, caring, considerate and friendly in a professional way. They are also willing to go the extra mile regarding my needs.

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Awards / Recognitions (0)

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