ND Care & Support Ltd has a Group Review Score of 9.1 (9.074) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ND Care & Support Ltd must have a Review Score.
Nc care have been great catering for my daughters needs and her difficulties...our teo main carers have embraced her almost like family...when there's a need to change the routine for eg staff holiday we are usually notified in a timely manner. Ive found the office staff very helpful with regards...
Nc care have been great catering for my daughters needs and her difficulties...our teo main carers have embraced her almost like family...when there's a need to change the routine for eg staff holiday we are usually notified in a timely manner. Ive found the office staff very helpful with regards solving difficulties anx answering enquiries
Thank you for taking the time to leave us a reviewwe really appreciate it. Were delighted to hear that your experience with ND has been so positive. Your kind words mean a lot to us, and we will be sure to share your feedback with our staff.
The app tell me everything but the girls text me as and when they...
They are angels and I am VERY GRATEFUL TOTHEM ALL XXX
Thank you so much for taking the time to leave your review. We are really pleased to hear that your experience has been positive and that our carers are providing excellent care. Your kind words truly mean a lot to us, and we will be delighted to share your feedback with the carers.
Overall my sister carers are excellent however there is an occasion where I have to check to keep and eye on her mileage allowances which I have highlighted the situation with the Manager. I am also a little concerned with the same carer in particular which I am at present monitoring.
Overall my sister carers are excellent however there is an occasion where I have to check to keep and eye on her mileage allowances which I have highlighted the situation with the Manager. I am also a little concerned with the same carer in particular which I am at present monitoring.
Thank you for taking the time to complete your review. We are delighted to hear that your overall experience has been positive and that your sister's carers are providing excellent care. We truly appreciate you raising the issue relating to mileage allowances. Please be assured that this is being...
Thank you for taking the time to complete your review. We are delighted to hear that your overall experience has been positive and that your sister's carers are providing excellent care. We truly appreciate you raising the issue relating to mileage allowances. Please be assured that this is being carefully looked into. We are grateful that you brought this to the attention of the Manager, and we will continue to monitor the situation closely to ensure your sister receives the highest standard of care and support.
We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked after and enjoys the company and the chats they have. They behave professionally and seem to enjoy helping others.
We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked after and enjoys the company and the chats they have. They behave professionally and seem to enjoy helping others.
Thank you for your lovely feedback! We're delighted to hear that your mother is happy with the care she receives and that our carers have made a positive impact. We really appreciate your kind words and will make sure to pass them on to the team. If there's ever anything more we can do, please don't hesitate to let us know.
ND Care and Support have been supporting my very elderly grandmother, she is happy with the carers that attend and has built up a good relationship with them, she has found that consistency in have the same carers to be very helpful. They have been very good at communicating any concerns...
ND Care and Support have been supporting my very elderly grandmother, she is happy with the carers that attend and has built up a good relationship with them, she has found that consistency in have the same carers to be very helpful. They have been very good at communicating any concerns immediately, so the family can respond quickly if medical concerns arise. On a number of occasions they have gone over and beyond to ensure her safety and comfort. Their care has enabled my grandmother to have her independence and dignity. Her wishes are listen and responded to. My grandmother and family have been happy with the service and already recommended to a family friend.
Thank you for your feedback. It's great to hear that your grandmother feels comfortable with our carers and that the consistency has been helpful. We're pleased that our communication has supported your family in responding quickly when needed. We really appreciate your recommendation and will...
Thank you for your feedback. It's great to hear that your grandmother feels comfortable with our carers and that the consistency has been helpful. We're pleased that our communication has supported your family in responding quickly when needed. We really appreciate your recommendation and will continue providing the best care possible. We will pass on your lovely feedback to the care staff team who support your Grandmother.
My mother is immobile and relys on care givers 4 times a day with 2 carers, she is very happy with all the care she receives she describes them as very friendly, they bend over backwards to make her happy and comfortable, she's kept clean and tidy, she's very confident with them.
My mother is immobile and relys on care givers 4 times a day with 2 carers, she is very happy with all the care she receives she describes them as very friendly, they bend over backwards to make her happy and comfortable, she's kept clean and tidy, she's very confident with them.
That's wonderful to hear! Thank you for sharing such positive feedback. We're so pleased that your mother feels happy, comfortable, and well cared for by the team. I will pass on your feedback to the care staff team.
The staff is very friendly and understanding of my mother's needs. As a family, I am not sure how we would cope without the help and support of the team. Thank you all very much.
The staff is very friendly and understanding of my mother's needs. As a family, I am not sure how we would cope without the help and support of the team. Thank you all very much.
We appreciate your kind words. We will pass on your thanks to all of your mum's care staff team.
Thank you so much to the whole team.
Thank you so much to the whole team.
Thank you so much for your review. We will pass on your kind words to the carers.
All the carers have been caring, compassionate and respectful in the care of my father-in-law. They have shown maturity beyond their years and provide an exceptional service. Could not recommend more.
All the carers have been caring, compassionate and respectful in the care of my father-in-law. They have shown maturity beyond their years and provide an exceptional service. Could not recommend more.
Thank you for your review and kind words, this means a lot to the branch and we will ensure that this is relayed back to all of the staff, once again thank you.
A new carer started for my hubby in September, so pleased the carer recommended by the care coordinator is a success. It takes hubby a while to get to know a new carer, due to having Alzheimer's.
A new carer started for my hubby in September, so pleased the carer recommended by the care coordinator is a success. It takes hubby a while to get to know a new carer, due to having Alzheimer's.
It is good that Mum has continuity of care and is able to mostly have the same carer. Although company and stimulation are important things...
Overall we have been happy with the care of the carer and mum's relationship with her.
Thank you for your review, I will pass on your compliments to the team.
Definitely not a service to be relied on. They accepted my package and within 2 weeks was told they had difficulty covering my calls. Unfortunately, there is no sense of care from the office staff. I have been told I can have calls for 1 more week then they can't help me. If the support worker...
Definitely not a service to be relied on. They accepted my package and within 2 weeks was told they had difficulty covering my calls. Unfortunately, there is no sense of care from the office staff. I have been told I can have calls for 1 more week then they can't help me. If the support worker can't find another care agency by the weekend they are leaving me without care. Certainly can't be sure of this agency if they take on cases willy nilly then completely abandon them.
I am sorry to hear that you feel that the service you received was not up to standard. I will look into this matter further and someone will be in contact with you shortly.
My son has a very good relationship with his support worker. She knows how to deal with him and is very supportive to him and us as his family. She always listens to him and gets him to participate in tasks and social skills. She helps him to be social and access the community.
My son has a very good relationship with his support worker. She knows how to deal with him and is very supportive to him and us as his family. She always listens to him and gets him to participate in tasks and social skills. She helps him to be social and access the community.
ND Care and Support have been fantastic. All the carers are great, I looking forward to them coming throughout the day. They have all been a fantastic and great support for me to be able to stay at home. Due to me having a lot of falls over a period of time, ND Care and Support have been able to...
ND Care and Support have been fantastic. All the carers are great, I looking forward to them coming throughout the day. They have all been a fantastic and great support for me to be able to stay at home. Due to me having a lot of falls over a period of time, ND Care and Support have been able to change my package for me to stay in my home that I have lived in since a little girl. The carers have been so patient with me and understood I can't move very fast. I wouldn't know what to do without.
Thank you for your lovely review- I will pass your kind words to the team.
Highly recommend this company.
Highly recommend this company.
Thank you for your kind words. It is a pleasure to support your Grandfather and we will pass your compliments onto the care team. Thank you.
Excellent service and communication carers very good with client who looks forward to every visit and the trips out with the friendly carers who have excellent relationship with client and management have been excellent in their responses
Excellent service and communication carers very good with client who looks forward to every visit and the trips out with the friendly carers who have excellent relationship with client and management have been excellent in their responses
Thank you for your kind words! I will pass your comments onto the team.
My carer helps take me out in the community and constantly made me laugh they help me to be able to keep my freedom.
My carer helps take me out in the community and constantly made me laugh they help me to be able to keep my freedom.
The carers enjoy taking you out and look forward to your visits. Thank you.
We received care for my mum up until she passed away at the beginning of the year. I can honestly say the care was a great help. All the staff that called to mum were very friendly, professional and genuinely cared. We can't thank them enough for everything they did for her and help the received to...
We received care for my mum up until she passed away at the beginning of the year. I can honestly say the care was a great help. All the staff that called to mum were very friendly, professional and genuinely cared. We can't thank them enough for everything they did for her and help the received to remain at home with my dad.
It was a privilege to be able to support your family through such a personal and emotional time. Thank you!
ND Care & Support care for my elderly parents and have done for a while now, they provide excellent care and support so they can keep their independence to stay in the comfort of their own home. I couldn't ask for a better team of carers, they really have my parents' welfare at heart and provide...
I feel completely at ease chatting to management on the telephone, they are very professional and make time to chat and listen to any changes in care suggested and are more than willing to comply.
I would definitely recommend them if you are interested in finding the very best care for yourself or any family member in the near future.
Thank you for your kind words. I will be sure to pass your compliments onto the care team.
I have been happier since having carers attend to my personal needs. Have found them to be proficient, caring, considerate and friendly in a professional way. They are also willing to go the extra mile regarding my needs.
I have been happier since having carers attend to my personal needs. Have found them to be proficient, caring, considerate and friendly in a professional way. They are also willing to go the extra mile regarding my needs.
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