ND Care & Support Ltd Caerphilly provides care solutions to people within the local community and surrounding areas.
The branch covers the borough of Caerphilly.
The diverse workforce has been carefully recruited following rigorous compliance checks to ensure the highest standards of care.
The branch supports a wide range of service users, including the elderly, end of life patients, brain injury patients, Huntington Disease sufferers, people with physical disability, sitting services and those...
Care Provided by ND Care & Support Ltd Caerphilly & Newport
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28
- Weekly Live-in Care Fees: from £1,500
Additional information:
Waking Night services are also available, please contact us for more details.
Bank Holiday Rates are charged at time and a half except for Christmas and New Year that is charged at double rate.
Any travel costs will be discussed during the consultation.
Any calls cancelled with less than 48 hours’ notice will still be charged at the full rate.
A price list can be provided on request
Contact ND Care & Support Ltd Caerphilly & Newport to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
-
Direct Payments (from Local Authority/NHS) - Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- ND Care & Support Ltd
- Private Owned
Person in charge
- Kerry Mountjoy (Service Lead)
ND Care & Support Ltd Caerphilly & Newport Reviews (9)
ND Care & Support Ltd Caerphilly & Newport has a Review Score of 9.3 (9.25) out of 10, based on 4 reviews in the last 2 years.
Over all time ND Care & Support Ltd Caerphilly & Newport has 9 reviews.
ND Care and Support Caerphilly have been amazing while caring for my grandad. The team is kind, professional, and always goes above and beyond. We're very grateful and would highly recommend them to everyone
Thank you for your kind feedback about ND Care and Support. Were pleased to have been able to support your grandad and truly appreciate your recommendation.
All the carers are absolutely amazing, They show care and compassion to my father in law who has dementia. Thank you .
I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the care provided by all the carers who come to our home. The standard of care is magnificent and is deeply appreciated. All the carers who come to our home are so very proficient and warm with the service they provided. We could not cope adequately without them. Each carer exudes professionalism but at the same time warm which means a lot to my wife and I.
Thank you so much for your kind and thoughtful words. We are truly honored to be entrusted with the care of your wife, and it means a great deal to know that our team has made such a positive impact on your lives. Your appreciation will be shared with the entire team-they will be touched to know their efforts are valued so deeply.
The care provided is to a really ought standard. My nan enjoys seeing the care staff and has built up trust and confidence in them. If there is ever an issue it has been resolved quickly and I feel part of the care ND provide.
The Field Care Supervisor and Service Lead are an absolute pleasure to deal with.
Thanks all for the support you have given me.
Wouldn’t use anyone else.
As a friend of somebody who has been under this company’s care, I cannot be more grateful for the quality of care I have witnessed from these carers. It has been an immense struggle watching somebody so dear to my heart deteriorate over the recent months; however, knowing that they are under the care of such a passionate and thoughtful team allows for peace of mind. I am grateful for the way this team has ensured my friend has the best possible quality of life in her darkest moments, I could not sing their praises enough.
Good service, staff are friendly and on time one member of staff uses his phone a lot. It would be much better service when staff are trained in blended diet for my son because at the moment I have to come back to feed him.
My only real complaint about the service is the erratic timing of some of my calls. Carers are excellent but I would like to be kept informed of any changes as an elderly creature of habit this is very important to me.
ND Care & Support are currently caring for my mum who lives in Caerphilly. I cannot fault them. My mother looks forward to them coming every day. They are so caring as if they were caring for a member of their own family. I cannot thank them enough for what they are doing.
Thank you for your kind words. I will pass this message on to the carers who support your mother.
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest ReportNews (0)
There are no news items for ND Care & Support Ltd Caerphilly & Newport.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for ND Care & Support Ltd Caerphilly & Newport.
Meet the Team (5)
Our dedicated and experienced Caerphilly & Newport team is managed by Service Lead, Kerry Mountjoy. Kerry has worked in the care industry for more than 19 years in numerous settings such as home care for adults and children and supported living, in positions including Team Leader and Area Manager.
Kerry prides herself on ensuring we deliver a quality service to a high standard to cater for all needs. Working with a robust team, Kerry is looking to expand the services we provide in the county.
I’m the Co-Ordinator for our Newport service. I started with ND care and support back in 2019 as a care worker. I progressed to a Field Care Supervisor in 2020 working mainly in the community. I really enjoyed this role as it allowed me to meet individuals with a multitude of needs unique to them. This provided me with a holistic view which enabled me to create person-centred care plans. I am now the Care Co-Ordinator for Newport and I’m looking forward to growing this service with a strong team of carers with me.
Casey has experience in caring in the community. She is devoted to providing an excellent standard of care and is willing to go above and beyond for all. Despite being fairly new to the care industry, she is currently in the process of completing her MSc degree in physics. Casey hopes that one day she will be able to make advancements in biophysics and create amelioration in medical technology. Casey is motivated and excited for her journey and has big ambitions for the service; with the amazing team surrounding her this progress is inevitable.
Hi, I'm Emma, my role is Field Care Supervisor for Newport and Caerphilly. I started as a carer with New Directions Care and Support in 2022. Following on from my employment I had managed to move up to a Field Care Supervisor. I really enjoy my role that I am in as it allows me to connect with the services users and allowing them to voice all their own wishes and needs for me to document for all the care staff that will attend the calls. Also, allowing me to interact with the care staff and helping them become confident in the job role. I also have a great office team behind me and I look forward to growing our service together as a branch.
I became a domiciliary carer when I was 19 years old, and from then I worked as a support worker for almost 10 years, I then progressed to admin assistant and then to a recruitment consultant.
The best part of my job is seeing all the successful candidates start their journey in care and becoming amazing care and support workers.
When I am not working, I enjoy working out at the gym, keeping fit and healthy. I also like to make wax melts in my spare time.
Frequently Asked Questions about ND Care & Support Ltd Caerphilly & Newport
How many Carers does ND Care & Support Ltd Caerphilly & Newport employ?
ND Care & Support Ltd Caerphilly & Newport employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ND Care & Support Ltd Caerphilly & Newport to verify any information. View our terms and conditions. ND Care & Support Ltd Caerphilly & Newport has an Enhanced Service - more info.