ND Care & Support Ltd Caerphilly & Newport, Suite 3, Brydon House, Van Court, Caerphilly Business Park, Caerphilly CF83 3ED

Care Provided by ND Care & Support Ltd Caerphilly & Newport

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

15 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £28
Weekly Live-in Care	From £1,500

Additional information:

Waking Night services are also available, please contact us for more details.

Bank Holiday Rates are charged at time and a half except for Christmas and New Year that is charged at double rate.

Any travel costs will be discussed during the consultation.

Any calls cancelled with less than 48 hours’ notice will still be charged at the full rate.

A price list can be provided on request

The price(s) shown are provided by the agency. Contact ND Care & Support Ltd Caerphilly & Newport for full pricing details and T&Cs.

Contact ND Care & Support Ltd Caerphilly & Newport to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

ND Care & Support Ltd
Private Owned

Person in charge

Kerry Mountjoy (Service Lead)

ND Care & Support Ltd Caerphilly & Newport Reviews (9)

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9.0

ND Care & Support Ltd Caerphilly & Newport has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time ND Care & Support Ltd Caerphilly & Newport has 9 reviews.

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Review from L C (Grandson of Client) published on 30 March 2026 Submitted via Website•

Overall Experience

ND Care and Support Caerphilly have been amazing while caring for my grandad. The team is kind, professional, and always goes above and beyond. We're very grateful and would highly recommend them to everyone

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↩Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you for your kind feedback about ND Care and Support. Were pleased to have been able to support your grandad and truly appreciate your recommendation.

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Value for Money

Review from G J (Daughter-in-law of Client) published on 24 February 2026 Submitted via Postal Card•

Overall Experience

All the carers are absolutely amazing, They show care and compassion to my father in law who has dementia. Thank you .

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Review from Colin D (Husband of Client) published on 30 May 2025 Submitted via Website•

Overall Experience

I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the care provided by all the carers who come to our home. The standard of care is magnificent and is deeply appreciated. All the carers who come to our home are so very proficient and warm with the service they provided. We could not cope adequately without them. Each carer exudes professionalism but at the same time warm which means a lot to my wife and I.

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↩Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you so much for your kind and thoughtful words. We are truly honored to be entrusted with the care of your wife, and it means a great deal to know that our team has made such a positive impact on your lives. Your appreciation will be shared with the entire team-they will be touched to know their efforts are valued so deeply.

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Review from Allan T (Grandson of Client) published on 27 May 2024 Submitted via Website•

Overall Experience

The care provided is to a really ought standard. My nan enjoys seeing the care staff and has built up trust and confidence in them. If there is ever an issue it has been resolved quickly and I feel part of the care ND provide.

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Review from C C (Friend of Client) published on 24 April 2023 Submitted via Website•

Overall Experience

Excellent experience from ND Care & Support. Compassionate staff. Always there if we need them.
The Field Care Supervisor and Service Lead are an absolute pleasure to deal with.
Thanks all for the support you have given me.

Wouldn’t use anyone else.

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Treated with Dignity

Value for Money

Review from L H (Friend of Client) published on 24 April 2023 Submitted via Website•

Overall Experience

As a friend of somebody who has been under this company’s care, I cannot be more grateful for the quality of care I have witnessed from these carers. It has been an immense struggle watching somebody so dear to my heart deteriorate over the recent months; however, knowing that they are under the care of such a passionate and thoughtful team allows for peace of mind. I am grateful for the way this team has ensured my friend has the best possible quality of life in her darkest moments, I could not sing their praises enough.

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Review from D W (Father of Client) published on 13 March 2023 Submitted via Website•

Overall Experience

Good service, staff are friendly and on time one member of staff uses his phone a lot. It would be much better service when staff are trained in blended diet for my son because at the moment I have to come back to feed him.

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No Rating

Review from J R (Client / Service User) published on 15 August 2022 Submitted via Postal Card•

Overall Experience

My only real complaint about the service is the erratic timing of some of my calls. Carers are excellent but I would like to be kept informed of any changes as an elderly creature of habit this is very important to me.

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Review from Holly T (Daughter of Client) published on 8 July 2022 Submitted via Website•

Overall Experience

ND Care & Support are currently caring for my mum who lives in Caerphilly. I cannot fault them. My mother looks forward to them coming every day. They are so caring as if they were caring for a member of their own family. I cannot thank them enough for what they are doing.

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↩Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you for your kind words. I will pass this message on to the carers who support your mother.

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Care / Support

Management

Treated with Dignity

Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Accreditations

There are no accreditations posted yet for ND Care & Support Ltd Caerphilly & Newport.

Meet the Team (5)

Kerry MountjoyJob Title Service LeadJoined 2021

Our dedicated and experienced Caerphilly & Newport team is managed by Service Lead, Kerry Mountjoy. Kerry has worked in the care industry for more than 19 years in numerous settings such as home care for adults and children and supported living, in positions including Team Leader and Area Manager.

Kerry prides herself on ensuring we deliver a quality service to a high standard to cater for all needs. Working with a robust team, Kerry is looking to expand the services we provide in the county. Read less

Laura GrangerJob Title Care Coordinator NewportJoined 2019

I’m the Co-Ordinator for our Newport service. I started with ND care and support back in 2019 as a care worker. I progressed to a Field Care Supervisor in 2020 working mainly in the community. I really enjoyed this role as it allowed me to meet individuals with a multitude of needs unique to them. This provided me with a holistic view which enabled me to create person-centred care plans. I am now the Care Co-Ordinator for Newport and I’m looking forward to growing this service with a strong team of carers with me. Read less

Casey BarnardJob Title Care Coordinator CaerphillyJoined 2022

Casey has experience in caring in the community. She is devoted to providing an excellent standard of care and is willing to go above and beyond for all. Despite being fairly new to the care industry, she is currently in the process of completing her MSc degree in physics. Casey hopes that one day she will be able to make advancements in biophysics and create amelioration in medical technology. Casey is motivated and excited for her journey and has big ambitions for the service; with the amazing team surrounding her this progress is inevitable. Read less

Emma AshfordJob Title Field Care SupervisorJoined 2022

Hi, I'm Emma, my role is Field Care Supervisor for Newport and Caerphilly. I started as a carer with New Directions Care and Support in 2022. Following on from my employment I had managed to move up to a Field Care Supervisor. I really enjoy my role that I am in as it allows me to connect with the services users and allowing them to voice all their own wishes and needs for me to document for all the care staff that will attend the calls. Also, allowing me to interact with the care staff and helping them become confident in the job role. I also have a great office team behind me and I look forward to growing our service together as a branch. Read less

Carlie AbbottJob Title Recruitment ResourcerJoined 2024

I became a domiciliary carer when I was 19 years old, and from then I worked as a support worker for almost 10 years, I then progressed to admin assistant and then to a recruitment consultant.

The best part of my job is seeing all the successful candidates start their journey in care and becoming amazing care and support workers.

When I am not working, I enjoy working out at the gym, keeping fit and healthy. I also like to make wax melts in my spare time. Read less

Frequently Asked Questions about ND Care & Support Ltd Caerphilly & Newport

How many Carers does ND Care & Support Ltd Caerphilly & Newport employ?

ND Care & Support Ltd Caerphilly & Newport employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ND Care & Support Ltd Caerphilly & Newport to verify any information. View our terms and conditions. ND Care & Support Ltd Caerphilly & Newport has an Enhanced Service -what an Enhanced Service includes.

ND Care & Support Ltd Caerphilly & Newport

Care Provided by ND Care & Support Ltd Caerphilly & Newport

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

ND Care & Support Ltd Caerphilly & Newport Reviews (9)

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

News (0)

Awards / Recognitions (0)

Accreditations

Meet the Team (5)

Frequently Asked Questions about ND Care & Support Ltd Caerphilly & Newport

How many Carers does ND Care & Support Ltd Caerphilly & Newport employ?