Eleanor Nursing & Social Care Ltd - Christchurch

Very helpful and friendly staff. Very accommodating office staff, always person centred and open to accommodate what my Mum needs. Good app which allows me to see who is coming in, what they have done on the visit and information on how Mum is on the visit.

I am a client of Eleanorecare.I would like to tell about my current unpleasant experience. I have had a care for about 6,5 years. For the first 4,5 years the personal care was very good. But for the last 2 years everything has changed. We do not have rotas. So we do not know who will come and when. Also the office started to take very unprofessional carers. On Saturday 6 December 2025 the carer came to me for the first time. She didn't know what to do; in a jacket, without a uniform. I asked her to leave. She did not. I shouted. She phoned the office to complain. They phoned me from the office and pleaded with me to leave her because everybody else was sick or on an annual leave. i agreed for once. I asked the girl to heat up my food in the microwave. She did and left. About 7 hours later I came into the kitchen and saw that the sink was completely blocked. It is still blocked now no matter how I tried to unblock it. Now I have to call a plumber. The tablecloth was dirty and filthy.

The level of attention towards my wife varies greatly dependant on the people that attend her, some have a lot of empathy and have a connection with her and with some carers there is none of that, a Client with severe Alzheimer's needs constant reassurance. Some of the Carer's perform a high quality visit but some just seem to rush the activity without setting any standard, I would criticise the Eleanor management for not auditing the quality of care quality of their staff. The timing of the care visits can be erratic especially the morning ones invariably they are late, they do not seem to have sufficient travel time allotted in their schedule. My overall feeling:- it's better the devil you know.

I am looked after by all carers with dignity and care. I do appreciate that I now have some carers each day who know my routine. They always help in anyway they can. The office always very helpful very satisfied with all my care at home.

My care package started on week beginning 21st October 2024 through social services and I have been really happy with Eleanor Care. The office staff and the carers are extremely understanding of how variable my long list of health problems can be as sometimes I have to cancel visits etc. My regular carer and I have built up a really good rapport with, she is so lovely and I'm completely comfortable with her. The other carers I also really like (as my one carer doesn't work Fridays). I have had a few other ladies but I can't remember their names. Anyway, overall I would recommend this company for home care. I used to work as a carer myself years ago before I became ill so I am very familiar with the expected standard of care and I am quite impressed with Eleanor so far. Thank you so much and keep up the good work.

Once the medication problems had been sorted out Eleanor Care have been good with my Dad. The staff seemed kind and conscientious, the only thing I didn't like was the visits seem to be very short at times, being a carer myself I thought that 15-minute visits had been ruled out as not enough time to do anything and some of the visits were shorter than that.

But the management do their best to stay in contact and let me know to their knowledge what going on.

Overall the care for my wife is good. My point of attention is that communication could be improved especially when there is a change of time and or carers.

Most carers are delightful and professional.

After 6 months of very poor care, I'm glad Eleanor Care won't be looking after my friend. Hours and care were skipped from the start. Some nice carers, but very poor management and communication, and the care plan were not appropriate. It was not adapted to her specific needs although they were highlighted. I would not recommend.