ATIPA Healthcare Group Ltd Reviews (3)
Over all time ATIPA Healthcare Group Ltd has 3 reviews.
Review from Carol O (Friend of Client) published on 15 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ann Furamera-Hagley, Director at ATIPA Healthcare Group Ltd
Thank you Carol, it is always our aim to offer person-centered service to all our clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew J (Son of Client) published on 13 February 2020
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Ann Furamera-Hagley at ATIPA Healthcare Group Ltd
In response to this review, H&F Healthcare would like to point out that we were inheriting a contract from another company and were in the handover/takeover period where H&F Healthcare realised there were problems already and withdrew within ten (10) days, ending on 31/01/20. We, however, noticed that the reviewer exaggerated the waiting time a bit as the delay never went over one (1) hour, never missed a call unless asked not to come by the client herself. We appreciate that it was frustrating for the client to wait for carers and would like to sincerely apologise for any inconvenience caused.
H&F Healthcare would like to take this opportunity to tell our valued customers that we are, in fact, a company driven by passion, aim to make a difference in our clients' lives, promote independence and improve quality of life hence the decision to discontinue with the contract.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Janice F (Client) published on 26 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ann Furamera-Hagley at ATIPA Healthcare Group Ltd
Many thanks for the encouraging review. We endeavour to continue improving our service and improve quality of life.
Staff
Care / Support
Management
Treated with Dignity
Value for Money