Helping Hands Home Care (Bath)

Station House West, Ashley Avenue, Bath BA1 3DS
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9.8 17 Reviews
  • Helping Hands Home Care (Bath), Bath
Helping Hands' Bath branch provides fully flexible home care packages delivered by carers who get to know each individual before their care starts.

The whole care team is employed directly by the company, which offers both visiting home care and live in care. Additional services include domiciliary care for extra support, specialist dementia care, elderly care and respite care.

Helping Hands' live in care package includes one-to-one support and personal care, medication administration and more in your home, around the clock, accommodating all conditions such as tetraplegia.

The hours and care included in visiting care are completely up to the service user - they can be as short as 30 minutes or consist of several overnight stays depending on their needs. All levels of care are available, including outside the home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bath) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sarah Cleave (Branch Care Manager)

Helping Hands Home Care (Bath) Reviews (17)

9.8

Helping Hands Home Care (Bath) has a Review Score of 9.8 (9.842) out of 10, based on 9 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bath) has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Bath)
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Total of 17, showing 1-17
Review from J B (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A copy of the weekly rota helps when visits are later then originally agreed. If the carer will be over an hour later than 11am my mother becomes unsettled so having reference to the rota is useful.
The carer who visits regularly has built a good relationship with Mum.
Your reliable support is appreciated.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bath)

Thank you for taking the time to leave us a review, we really appreciate it.
We are pleased to hear that receiving a weekly rota helps is useful for when there are changes to the agreed times and it is great to hear the carer who visits regularly has built up a good relationship with your Mum.
We will now be sure to pass on your appreciation and comments to the team at Bath
Kindest regards

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Review from Ken H (Son of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very accommodating team, always helpful to undertake requests for support and 'tasks' to be completed in the home alongside appointments. Things are never too much trouble. Requests for support are always attempted to be covered even at short notice for appointments.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bath)

Thank you so much for taking the time to leave us a 5* review,
It is great to hear the team have been very accommodating and are always helpful in undertaking requests for support and tasks in the home alongside appointments.
We are also pleased to hear things are never too much trouble and short notice requests are always looked into and accommodated where possible.
We will now be sure to pass on your feedback to the team at Bath.
Kindest regards

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Review from J B (Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands looked after my wife for many years until she died last year.
I had no hesitation in asking them back to look after me when my health was falling. It is good to see some of the careers back to support me in early morning calls to be there when I shower get my breakfast and have someone
to talk to. It starts my day off in an excellent way. Thank you HH
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bath)

Thank you for taking the time to leave us a 5* review, We really do appreciate it.
We are pleased to know that after the sad loss of your wife you had no hesitations in asking the team at Bath to support yourself when your health declined.
It is also amazing to hear you have enjoyed seeing of the same carers visit for your early morning call which you can talk to and these visits start your day off in an excellent way.
We will be sure to pass on your kind words and thanks to your local branch.
Kindest regards

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Review from Janet C (Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My physical ability is declining with age so now I have some help which has made a lot of difference. The carers are all polite and friendly and very willing in every respect. It's helpful to have someone here for safety purposes because my balance isn't very good.. I now call on them to take me to
appointments which ensures my safety and gives me confidence. It's a relief to know I don't have to struggle alone. It is also reassuring because if I telephone, a person answers the call and I don't have to hang on for ages.
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Review from Sue E (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands are so very helpful. When a problem arises they are very quick to help us resolve any issues. All the staff are very friendly, efficieny and competent. Dad enjoys their company as they prepare meals etc
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Review from J S (Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the care provided by Helping Hands. The caregivers are compassionate, skilled, and truly dedicated to the well-being of our loved one. Their personalised approach and excellent communication from the branch staff have made a significant positive impact on our family.
We highly recommend their services for anyone in need of reliable and empathetic care.
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Review from Ann A (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we live a fair distance from our mother, we can't visit as often as we would like. We have someone come in the morning to give her her meds and perform day-to-day tasks for her. The care and kindness that has been shown by Helping Hands has been exemplary.
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Review from John P (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lead carer has been nothing short of kind, supportive, professional, authentic in her care for my mother. In addition Helping Hands have been organised, extremely well managed , they are responsive to queries, provide sound advice and have helped me cope and adjust to very new and stressful circumstances
which I have massively appreciated, thank you all.
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Review from D C (Daughter of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad's been having carer help for around 6 months which takes the stress away from mum. A great group of people, friendly and helpful, you get a phone call if they're having to find a replacement or if a carer has gone sick, which is helpful.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Bath)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from G B (Daughter of Client) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands took over the care of my mum after the reablement team. The transition was smooth and the management team were very professional, creating a care plan which was suitable and allowed my mum still to feel that she had her independence, dignity and that she feels safe. The carers themselves
I cannot thank enough. They genuinely care and nothing has been any trouble. They are very flexible and really practical in coming up with solutions for things my mum has found difficult.
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Review from G G (Client) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good. The girls come only in the evening. They are cheerful, able to think for themselves and caring.
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Review from Mark F (Son of Client) published on 7 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased to use Helping Hands to support my mother. They were very flexible and adaptable, and I would not hesitate to use them again. We asked them to provide additional afternoon support which they were very happy to do - without them, the whole care arrangement for my Ma would have failed.
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Review from Jennifer D (Friend of Client) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been P O A for a very independent elderly neighbour who we have been looking after for many years. However, his sight was failing and he developed a few other problems. When the virus caused us all to go into lockdown it meant that quite a few people that had been helping him remain independent
had to go into isolation including myself and my husband. I had heard good reports of Helping Hands so I contacted them and straight away they responded to my request and put in place exactly what we needed. They have always responded promptly to any request which has been so reassuring. One of the things I liked about them was their concerns for the elderly gentleman and were able to give helpful advice.
I would have no hesitation to recommend them to anyone who is needing care and I am grateful for their support at a very difficult time. The elderly gentleman has now gone into a care home.
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Review from A F (Daughter of Client) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have been looking after my mother for almost 2 years now. They have been wonderful in every way. Every carer has been lovely to her. They are kind and competent and I have had every confidence in them. I have absolutely no complaints at all and would wholeheartedly recommend to anyone
needing care.
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Review from P S (Son of Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service from all the team. Always cheerful, helpful and have a "no problem" attitude. Very kind and caring office team who have been very flexible to our needs.
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Review from Felicity M (Wife of Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always arrived on time, with a cheerful approach. All staff caring and gentle, talking to my husband, and explaining what they are going to do next. I cannot thank you enough for all the care you gave to my dear husband. Dying in good hands in a friendly environment.
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Review from N L (Daughter of Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were compassionate, supportive, professional, and extremely caring, treating my Dad with dignity and concern. Supporting us through a very difficult period with sensitivity and calm competence.
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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Helping Hands Home Care (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Helping Hands Home Care (Bath) is calculated as follows: ( (49 Excellents x 5) + (3 Goods x 4) ) ÷ 52 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bath) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Cleave

Job Title: Branch Care Manager

I have worked within the care sector for over 20 years, from being a carer while raising my
children, to working in a residential home for children and young people.
I became the Bath Branch Care Manager in December 2022 after my roles as a Care
and Training Practitioner and Care Coordinator. Helping Hands has hugely supported
my growth, and I take pride in our branch’s high-quality service. In my spare time, I enjoy
socialising, pub quizzes, live music, and visiting loved ones. My son is also training to be a
paramedic, which I am very proud of.

Frequently Asked Questions about Helping Hands Home Care (Bath)

What Type of Services does Helping Hands Home Care (Bath) offer?

Helping Hands Home Care (Bath) offers Home Care.

How many Carers does Helping Hands Home Care (Bath) employ?

Helping Hands Home Care (Bath) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bath) to verify any information. View our terms and conditions. Helping Hands Home Care (Bath) has an Enhanced Service - more info.