Helping Hands Home Care (Letchworth)

9 Leys Avenue, Letchworth Garden City SG6 3EA
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9.7 14 Reviews
  • Helping Hands Home Care (Letchworth), Letchworth Garden City
Helping Hands' Letchworth team is friendly and empathetic and provides a wide range of care, from supporting young adults getting to and from university to assisting those who have suffered a complex injury.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Letchworth provides individually tailored support that is completely unique to you and your requirements.

The team's dedication and expertise are second to none - whatever it is you need, Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that the care the Letchworth branch provides is safe, efficient and reliable.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Letchworth) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Emily Bricknell (Branch Care Manager)

Helping Hands Home Care (Letchworth) Reviews (14)

9.7

Helping Hands Home Care (Letchworth) has a Review Score of 9.7 (9.691) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Letchworth) has 14 reviews.

Overall Experience

  • 11
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Date Published

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Review from K P (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff comes regularly to help with general cleaning. She is always on time and does an excellent job. She leaves the house tidy and all carpets are spotless. She is very polite and well presented. This staff member is a pleasure to have in the house.

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Review from Mandi D (Daughter-in-law of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had Helping Hands coming in to see him for about 4 months, from November 2024 to February 2025, after he was discharged from Rehab.
Firstly we had very little notice that he was being discharged but this didn't phase Helping Hands and they managed to set up a care package and start
visiting my father-in-law within 48hrs.
All of the carers treated him with dignity and respect, Encouraged him to help himself and helped him to gain his confidence back after being unable to walk for weeks. They helped him with his personal care, to prepare meals and drinks and assist him with his medication.
They gave us total confidence that he was being looked after and supported that we even managed to have some time away, which we hadn't been able to do for over 3 years.

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Review from A C (Client) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been coming in to me for over a year and when I wanted to increase my visits from 1 to 3 it happened straight away. They do take care of all my domestic needs really well supporting me with domestic and personal needs. When they do my shopping they will also go and do the extra bits
like sorting my hearing aids and watch batteries. Nothing is too much trouble they allow me to stay at home and I look forward to their visits

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Review from J H (Daughter of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been fantastic in helping our family member, who has dementia, live a safe and dignified life at home. We couldn't manage without them. They help us with daily care calls as well as transport and accompaniment for additional health appointments, a weekly shopping visit, and support
with social trips too. The office staff are fantastic, always responding quickly and doing what they can to help us. The carers are excellent. They're always kind and patient, and make sure to pass on anything they notice either with our family member or around the house, noting things like changes in mood, any repairs that need doing, etc. Can't thank the staff enough and we're very grateful to them!

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Review from S N (Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Helping Hands for several months
They provide domestic Help and companionship.
I find they go the extra mile and always willing to support me in any way they can.
They clean my house like it was theirs
They are always friendly and polite and give me a real sense of support
and security.

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Review from P H (Husband of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had Alzheimer's for the last five years, and in that time has broken her wrist and had a stroke debilitating her left side. She is bed bound and for the last 3 years Letchworth Helping Hands have visited her 3 times a day, without fail, tending to all her needs. Their Carers are always
cheerful,competent and patient dealing with her very variable moods. They have also provided a respite sitting service, allowing me free time, during which they both keep my wife company and look after my small home doing the cleaning, washing ironing and other household chores. I couldn't cope without their support.

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Review from Betty H (Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with helping hands for over 2 years, I use this service for companionship and to support me out in the community and to any appointments I may need help with. I have been enjoying going out and going to the garden centre also shopping and help with gardening and visiting friends. I look
foward to my weekly visits and enjoy them very much, my family do not live close by so this gives me a good opportunity to get out and be independent. I also know if I need any extra help that the service is always here for me to support me if my circumstances change.

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Review from Robert A (Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the Helping Hands service since January 2025 after my release from Hospital, and I have found it to be great for me. I was very wary of having a stranger helping me have a shower, but I was soon put at ease. I have not had any issues with any of the staff that have been sent over to
assist me and look after me when I have a shower. I have had 4 different carers in the weeks/months that I have been using the service, both male and female and all have been very professional.and could not do enough for me.
I would recommend their services.

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Review from A B (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Helping Hands Home Care (Letchworth) to discuss care for my mother, this was on a short-term basis, but with the possibility that flexibility for longer-term care may be needed. The manager was extremely helpful, listened to what we required and was accomodating of our requests.
Carers were
very professional and caring, this was very important as it was the first time my mother had required carers and was naturally apprehensive. Following this positive experience I would not hesitate to use Helping Hands again if required.

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Review from W B (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the carers are friendly, helpful and work hard, but others less so. Some have better cleaning and ironing and household skills than others. I have not been made aware of any system to report back to me about visits to my parents.

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Review from E S (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Helping Hands reliable and always turn up within the stated time frame. All the carers are friendly and considerate of what I need to help me. I like that new staff members shadow another carer so that they have a good indication of what to do if they are scheduled on my rota. The office staff
are available if I have any issues and are efficient and friendly too.

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Review from R I (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer, she is lovely and very helpful. I have had a good experience with Helping Hands so far.

Reply from Emily Bricknell, Branch Care Manager at Helping Hands Home Care (Letchworth)

Thank you so much for this great review! I'm so pleased to hear that you're very happy with our carer and that she has been so lovely and helpful. We're truly grateful for your kind feedback!
Best wishes.

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Review from D S (Husband of Client) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rely on Helping Hands to take care of my wife while I carry out tasks of a wide variety. So far it has worked very efficiently.

Reply from Emily Bricknell, Branch Care Manager at Helping Hands Home Care (Letchworth)

Thank you so much for this great review! I'm very pleased to hear how you have benefited from our support and that it has worked out very efficiently for you. Do let us know if there is anything else we can do for you.
Best wishes.

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Review from E Z (Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My life in a nutshell - I am 96 years old, a widower, with a physical disability which broadly affects my mobility. I was away from home for 8 weeks due to illness. Eventually, I would come home to face nothing but deadly silence and emotional loneliness. However, my family have been very busy they
have found an organisation called Helping Hands. It was December 2019 they offered daily visits. They give me help, they turned my life around. Today they are my second family called Helping Hands.

Reply from Emily Bricknell, Branch Care Manager at Helping Hands Home Care (Letchworth)

This is such a heartfelt review - thank you ever so much! I am beyond thrilled to hear that our carers have made a significant difference to your life and that we have become a second family to you - that's truly wonderful. It has been a pleasure to support you, and I'll be sure you pass on your wonderful feedback to the team!
With very best wishes.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Helping Hands Home Care (Letchworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Helping Hands Home Care (Letchworth) is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) ) ÷ 46 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Letchworth) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Symmone

Symmone Peschel

Job Title: Branch Care Manager

Hi, I‘m Symmone. I have been working at Helping Hands for years, during which time I have progressed from Carer and Coordinator to Branch Manager. I hold a Deprivation of Liberty Safeguards (DoLS) certificate and am currently working towards my Level 5 Diploma in Leadership and Management for Adult Care.

Frequently Asked Questions about Helping Hands Home Care (Letchworth)

What Type of Services does Helping Hands Home Care (Letchworth) offer?

Helping Hands Home Care (Letchworth) offers Home Care.

How many Carers does Helping Hands Home Care (Letchworth) employ?

Helping Hands Home Care (Letchworth) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Letchworth) to verify any information. View our terms and conditions. Helping Hands Home Care (Letchworth) has an Enhanced Service - more info.