Loading...

Thorncliffe Home Care

The Penshaw Suite, North East Business & Innovation, Enterprise Park East, Sunderland SR5 2TA
Thorncliffe Home Care Logo
Thorncliffe Home Care logo
From our first contact with Thorncliffe Care our experience has been excellent.Angela S(Daughter of Client/Service User)
Thorncliffe Home Care, Sunderland
Thorncliffe Home Care, Sunderland
Thorncliffe Home Care, Sunderland

Thorncliffe Home Care provides care in people's own homes and is based in Sunderland and operates in the North East.

The care provider supports the elderly, people with physical disabilities, mild mental health issues and learning difficulties including dementia.

Trained staff can give people the care they need when they need it.

Care Provided by Thorncliffe Home Care

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32
  • 30 Minute Visiting Care Fees: from £16

Please call or email to discuss any specific requirements

The price(s) shown are provided by the agency. Contact Thorncliffe Home Care for full pricing details and T&Cs.

Contact Thorncliffe Home Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Thorncliffe Home Care Ltd
  • Private Owned

Person in charge

  • Lyndsey Brennan (Manager)

Thorncliffe Home Care Reviews (13)

9.4

Thorncliffe Home Care has a Review Score of 9.4 (9.404) out of 10, based on 9 reviews in the last 2 years. Over all time Thorncliffe Home Care has 13 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Thorncliffe Home Care
Loading...
Showing 13 reviews matching selected criteria
Review from Sarah H (Daughter of Client) published on 22 January 2026 Submitted via Website
Overall Experience

My mam has had the carers coming for nearly a year now and have nothing but praise for them. They all are so nice, caring and patient they have helped my mam get through such a difficult year. I can not thank them enough they all do such an amazing job and we are all so very grateful to them

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tonia D (Daughter of Client) published on 9 January 2026 Submitted via Website
Overall Experience

I cannot fault the care provided to my mam. The carers are considerate, affectionate and ensure my mam's needs are fully met. Lyndsey the care manager is amazing. Exceptional service. Thank you very much.

Reply from Kelly Gallimore, Area Manager at Thorncliffe Home Care

Thank you so much for your kind words we will share with the team

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen W (Daughter of Client) published on 9 January 2026 Submitted via Website
Overall Experience

We been with thorncliffe for over 5 years now, most of the carers are lovely and are willing do to anything to help my mam. I would def recommend them. The management staff have always tried to sort out any issues I've had x

Reply from Kelly Gallimore, Area Manager at Thorncliffe Home Care

Thank you so much for your kind words we will share with the team

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret S (Client / Service User) published on 5 December 2025 Submitted via Website
Overall Experience
I cannot fault my main carer at all - she is excellent efficient and caring. Some other carers fail to empty bins, seem unable to make a bed properly and do dishes. I also dislike the smell of cigarettes especially when in close contact.
Like other service users I expect I would like a regular relevant time slot but I appreciate the difficulty of scheduling.

Writing reviews is difficult because of the variety of experiences. It would be unfair to my main carer not to rate my care excellent.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J D (Wife of Client) published on 28 November 2025 Submitted via Website
Overall Experience

Thorncliffe are easily the best care company we have ever had. The carers are lovely, especially Tracey and Gurd, they go the extra mile. They all look after my husband so well. Very caring and we have a good giggle too which we both love. We totally trust our carers too. Everyone is lovely. The management are great too, very helpful, caring and understanding and caring towards me too which means a lot. I wouldn't hesitate to recommend Thorncliffe to anyone needing care. First class.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen C (Daughter of Client) published on 10 January 2025 Submitted via Website
Overall Experience

I can honestly say Mam has the best carers in the world Thorncliffe Care you really do have amazing and very caring staff and don't know what Mam and we would do without your fantastic support. We love you all and you are all part of our family. I couldn't thank you all enough as would be absolutely on my knees without you's. Mam gets totally spoilt especially off two carers in particular who are always bringing her little treats in as they know she loves her cake. Another treat today off one of the carers, mam's face speaks a thousand words.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John R (Son of Client) published on 16 December 2024 Submitted via Website
Overall Experience

Thorncliffe over the last 4 years have just been brilliant in caring for my mam. She is 93 years of age, and at that time of life she's at the stage where she needs taking care of. You can be very confident with Thorncliffe. From management down to the carers who call. They tend to their every needs, such as meals, showers, medication etc. From the management to the carers nothing is a bother to them. I would highly recommend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen B (Husband of Client) published on 1 November 2024 Submitted via Website
Overall Experience

We can't fault the carers that come in and especially a few stand out more than others. They help me with getting her medication sorted out, and the problems that need sorting they help with.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela S (Daughter of Client) published on 8 August 2024 Submitted via Website
Overall Experience

From our first contact with Thorncliffe Care our experience has been excellent. All the staff are professional, friendly and very understanding. It is clear that the carers who provide services in people's homes are well trained and have the best interests of the person being cared for and their family in everything they do. They will contact GP and District Nurses if they think a review is needed or they have information to pass on which affects the needs of everyone. They were excellent with my Mam before and after a stay in hospital and really supported us, as the family in trying to keep our Mam at home as long as possible. We would not have managed if it wasn't for the Thorncliffe Carers. Thank you so much.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jennifer S (Client / Service User) published on 21 February 2024 Submitted via Postal Card
Overall Experience

All the girls are great. Love them all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alan H (Husband of Client) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Very satisfied with all the carers that come to see to my wife.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E A (Client / Service User) published on 16 January 2024 Submitted via Postal Card
Overall Experience

Happy with the service and the girls

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B T (Husband of Client) published on 16 January 2024 Submitted via Postal Card
Overall Experience

Thorncliffe have provided care for my wife for 10 months. The staff are very professional, pleasant and polite. The office staff manage the operation to the client's needs. I would recommend Thorncliffe Home Care to anyone.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 November 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Thorncliffe Home Care.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Thorncliffe Home Care.

Meet the Team (1)

Lyndsey Brennan Job Title: Registered Manager Joined: 2022
Lyndsey Brennan

Been in the post for over 2 years now

Frequently Asked Questions about Thorncliffe Home Care

How many Carers does Thorncliffe Home Care employ?

Thorncliffe Home Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Thorncliffe Home Care to verify any information. View our terms and conditions. Thorncliffe Home Care has an Enhanced Service - more info.