Retain Healthcare Ltd - Salisbury

I really appreciate the carers being there when I can’t; they respect him and help him with tasks he can’t do himself. It’s very important to him that he can stay in his flat, which Retain allow him to do. Sometimes the training of staff is variable. The front office is always really positive and listens to my concerns, even if staff shortages across the industry make it hard to continue service.

I have nothing but praise for the Retain team. They have supported my brother wonderfully for many years. They go above and beyond to help him and to ensure he accesses services as and when he needs them, liaising with health care staff and making sure my brother's needs are understood. They act with compassion, integrity and genuine care for those they look after. The team responds promptly to all queries and are always happy to receive feedback and work together to support the individual. A definite person-first approach! A wonderful example was a trip to a football match which my brother enjoyed tremendously. As a family, we cannot thank them enough!

My mother has very good carers whom she is happy with and likes to see the same people. They are always kind to her and she talks about them as if they are her friends. As they are regular carers it is good for is as she can be quite fussy. The family are all very happy with her care.

Everybody has always been very helpful and willing, and nothing is too much trouble.

The staff go above and beyond the call of duty. As well as being carers they have become friends. The office staff are extremely helpful, nothing is too much trouble. I would not hesitate to recommend to others.

The staff currently looking after my husband are attentive, friendly, engaging and have proven to have my husband's safety and care a priority. They have been reliable and my husband is happy to continue having them care for him. So long as continuity of regular staff continues.

Retain have been looking after my wife since she came out of the hospital (apart from a short spell when another company were put in). We have been happy with the care and carers. Only one time when they arrived an hour easily and cause disruption, a phone call would have suffied.

The carer we have has from the last four week have been brilliant. The care and kindness we have received are above and beyond what I experience. My husband was very unsure about using this service, but they have done everything to make him comfortable and at ease.

The carer who come to help us are very good at doing what they do, and my wife and I are very pleased with all.