Retain Healthcare Ltd - Salisbury

Unit 6-7, Barnack Business Park, Blakey Road, Salisbury SP1 2LP
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9 Reviews
  • Retain Healthcare Ltd - Salisbury, Salisbury
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9.9

Care Provided by Retain Healthcare Ltd - Salisbury

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in Charge

  • Mandy Warren (Manager)
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Retain Healthcare Ltd - Salisbury Reviews (9)

Over all time Retain Healthcare Ltd - Salisbury has 9 reviews.

Overall Experience
  • 6
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Date Published
  • 9
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  • 9
Reviewer Connection to Retain Healthcare Ltd - Salisbury
  • 2
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Total of 9, showing 1-9
Review from Sophie D (Sister of Client) published on 21 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I really appreciate the carers being there when I can’t; they respect him and help him with tasks he can’t do himself. It’s very important to him that he can stay in his flat, which Retain allow him to do. Sometimes the training of staff is variable. The front office is always really positive and listens
to my concerns, even if staff shortages across the industry make it hard to continue service.
Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury
Dear Sophie, I want to express my heartfelt gratitude for your kind and positive review. We have passed to our team and we appreciate the feedback as this helps us to improve and shape our service.…read more
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Review from Debbie S (Sister of Client) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the Retain team. They have supported my brother wonderfully for many years. They go above and beyond to help him and to ensure he accesses services as and when he needs them, liaising with health care staff and making sure my brother's needs are understood. They act with
compassion, integrity and genuine care for those they look after. The team responds promptly to all queries and are always happy to receive feedback and work together to support the individual. A definite person-first approach! A wonderful example was a trip to a football match which my brother enjoyed tremendously. As a family, we cannot thank them enough!
Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury
Thank you for your lovely review.
Your feedback has been passed to the team.
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Review from Debbie P (Daughter of Client) published on 20 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has very good carers whom she is happy with and likes to see the same people. They are always kind to her and she talks about them as if they are her friends. As they are regular carers it is good for is as she can be quite fussy. The family are all very happy with her care.
Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury
Thankyou for your lovely feedback.
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Review from Anne D (Daughter of Client) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has always been very helpful and willing, and nothing is too much trouble.
Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury
Thank you for your lovely feedback.
Many thanks
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Review from Stephen B (Friend of Client) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go above and beyond the call of duty. As well as being carers they have become friends. The office staff are extremely helpful, nothing is too much trouble. I would not hesitate to recommend to others.
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Review from T G (Wife of Client) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff currently looking after my husband are attentive, friendly, engaging and have proven to have my husband's safety and care a priority. They have been reliable and my husband is happy to continue having them care for him. So long as continuity of regular staff continues.
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Review from Lesley B (Wife of Client) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer we have has from the last four week have been brilliant. The care and kindness we have received are above and beyond what I experience. My husband was very unsure about using this service, but they have done everything to make him comfortable and at ease.
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Review from W C (Husband of Client) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Retain have been looking after my wife since she came out of the hospital (apart from a short spell when another company were put in). We have been happy with the care and carers. Only one time when they arrived an hour easily and cause disruption, a phone call would have suffied.
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Review from Walter B (Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who come to help us are very good at doing what they do, and my wife and I are very pleased with all.
Reply from David Trowbridge, Director at Retain Healthcare Ltd - Salisbury
Thank you for your lovely feedback. We will feed this back to the team.
Always a pleasure to support you.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Retain Healthcare Ltd - Salisbury

What Type of Services does Retain Healthcare Ltd - Salisbury offer?

Retain Healthcare Ltd - Salisbury offers Home Care.

How many Carers does Retain Healthcare Ltd - Salisbury employ?

Retain Healthcare Ltd - Salisbury employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Retain Healthcare Ltd - Salisbury to verify any information. View our terms and conditions. Retain Healthcare Ltd - Salisbury has an Basic Service - more info.