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Retain Healthcare Ltd Locations (3)
Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
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Retain Healthcare Ltd Reviews (34)
Reviews posted for members of Retain Healthcare Ltd
Review of
Retain Healthcare Ltd - Chippenham
from S M (Daughter of Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The care my mother received at the start was very good and can't fault it (apart from one carer!) It has got gradually worse hence I've only rated satisfactory which is a shame. If you are going to employ foreign workers I would suggest that they need a lot more training in the food prep side of things
because their culture is totally different from our own. My main concern is the lack of communication from the company.
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Review of
Retain Healthcare Ltd - Chippenham
from M C (Wife of Client) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Husband is blind/partially sighted. Fell fracturing his shoulder, was in hospital three days. On discharge, Retain Healthcare helped to wash and dress him. Unable still to walk unaided, has a frame for support. Carers came twice daily, then the evening session was not required. We are both in our late
eighties and it is a great support to me (his wife) as I am not so mobile these days.
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Review of
Retain Healthcare Ltd - Cheltenham
from Sharon P (Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I highly recommend Retain Healthcare, who came to my rescue whilst I was in the district for a short visit of five days for my father's funeral. I am under NHS care where I live, but it was far too complicated to organise a reciprocal arrangement. I made a tiny contact for Retain Healthcare, one they
could easily have turned down, but worth the weight of gold to me, as I have a nasojejunal feeding tube. The nurses were competent, caring and compassionate people, who made the experience as if I was seeing friends, not receiving medical attention. They understood and respected the nuances of my treatment. Excellent service.
Reply from David trowbridge, Director at Retain Healthcare Ltd - CheltenhamThank you for your lovely feedback. Take care.
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Review of
Retain Healthcare Ltd - Chippenham
from Keith M (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm very pleased to hear that the carers have been working hard to build up my father's confidence in using his electric mobility chair. The controls are very sensitive and he was hesitant to use it. Over time, he has gained experience and his confidence in its use has grown. I believe he has even ventured
outside into the community; he's done some independent shopping and used the local cash machine. I hope this will continue as he becomes more independent. Thank you to all the Retain Healthcare staff for your efforts so far. I'd like to see this activity continue going forward.
Reply from David trowbridge, Director at Retain Healthcare Ltd - ChippenhamDear Keith, many thanks for your positive review. It's great to be able to help meet goals and outcomes, particularly those which support your partner to engage with the community and increase independence makes us really proud.
We will be sure to utilise the newfound confidence and encourage further.
We will be sure to utilise the newfound confidence and encourage further.
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Review of
Retain Healthcare Ltd - Chippenham
from Jeff T (Partner of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I was told by nurses at the hospital, that Retain had said I did not clean my wife as well as they do. Sorry, I thought that's what you were meant to do.
That is a joke, at least I did not leave bits of faeces still stuck to my wife's legs after you, so-say finished.
Nor did I leave the flannel still
That is a joke, at least I did not leave bits of faeces still stuck to my wife's legs after you, so-say finished.
Nor did I leave the flannel still
with 'mess' on there, in the bath.
Neither did I wash my wife, like a car, 'Stood up naked in the kitchen,' with no support.
Most of the time, you popped in, said hello and then pushed off.
Neither did I wash my wife, like a car, 'Stood up naked in the kitchen,' with no support.
Most of the time, you popped in, said hello and then pushed off.
Reply from David Trowbridge, Director at Retain Healthcare Ltd - ChippenhamDear Jeff
I appreciate you taking the time to share your thoughts about our homecare services, although I must respectfully disagree with some of the points you raised. I understand that you were dissatisfied with certain aspects of our care. I would like to provide some clarification regarding your concerns.
First and foremost, we prioritise open and transparent communication with our customers and their families. It is possible that there may have been a misunderstanding or miscommunication as many of the visits were cancelled by you. We deeply regret if you felt unsupported or that our visits were too brief. Our aim is to provide comprehensive care that encompasses both physical and emotional well-being. We allocate the necessary time for each customer based on their individual needs, and we strive to enhance our scheduling processes to ensure adequate attention is given.
Our senior management team would be more than happy to meet with you to discuss our internal investigation.
I appreciate you taking the time to share your thoughts about our homecare services, although I must respectfully disagree with some of the points you raised. I understand that you were dissatisfied with certain aspects of our care. I would like to provide some clarification regarding your concerns.
First and foremost, we prioritise open and transparent communication with our customers and their families. It is possible that there may have been a misunderstanding or miscommunication as many of the visits were cancelled by you. We deeply regret if you felt unsupported or that our visits were too brief. Our aim is to provide comprehensive care that encompasses both physical and emotional well-being. We allocate the necessary time for each customer based on their individual needs, and we strive to enhance our scheduling processes to ensure adequate attention is given.
Our senior management team would be more than happy to meet with you to discuss our internal investigation.
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Review of
Retain Healthcare Ltd - Chippenham
from Suzi D (Daughter of Client) published on 28 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Retain Healthcare strikes me as a company made up entirely of compassionate, capable and dedicated people. Mum came out of the hospital many months ago and is now going into a care home. All of Mum's care has been managed by Retain in the in-between. They don't forget things, they don't skimp on time
or allow Mum to feel like a burden. Each and every one of the team have taken the time to build a proper relationship with Mum and also with me. I know that if only it was an option, Mum would rather stay right where she is, being cared for by the Retain team until the end of days.
Reply from David trowbridge, Director at Retain Healthcare Ltd - ChippenhamDear Suzi, I want to extend my sincerest gratitude for your wonderful review of our homecare services. Your kind words have filled our hearts with immense joy and appreciation. We are incredibly grateful for your support and for taking the time to share your positive experience.
Knowing that we have made a positive impact on your mother's life and provided exceptional care brings us great fulfilment. Our dedicated team strives to deliver the highest standard of care, and your review serves as a testament to our commitment and passion for what we do.
Your feedback is invaluable to us as it helps us continuously improve and tailor our services to meet the unique needs of our clients. We are delighted to have had the opportunity to serve you and are honoured to work as your home care provider.
Warmest regards.
Knowing that we have made a positive impact on your mother's life and provided exceptional care brings us great fulfilment. Our dedicated team strives to deliver the highest standard of care, and your review serves as a testament to our commitment and passion for what we do.
Your feedback is invaluable to us as it helps us continuously improve and tailor our services to meet the unique needs of our clients. We are delighted to have had the opportunity to serve you and are honoured to work as your home care provider.
Warmest regards.
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Review of
Retain Healthcare Ltd - Salisbury
from Sophie D (Sister of Client) published on 21 April 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I really appreciate the carers being there when I can’t; they respect him and help him with tasks he can’t do himself. It’s very important to him that he can stay in his flat, which Retain allow him to do. Sometimes the training of staff is variable. The front office is always really positive and listens
to my concerns, even if staff shortages across the industry make it hard to continue service.
Reply from David trowbridge, Director at Retain Healthcare Ltd - SalisburyDear Sophie, I want to express my heartfelt gratitude for your kind and positive review. We have passed to our team and we appreciate the feedback as this helps us to improve and shape our service.
Warmest regards.
Warmest regards.
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Review of
Retain Healthcare Ltd - Chippenham
from Pamela F (Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm very pleased and thankful to retain for the service they provide. I really appreciate the Retain team for all they do for me.
I've met some really nice staff members and it's been nice to chat with other people
I've met some really nice staff members and it's been nice to chat with other people
Reply from David Trowbridge, Director at Retain Healthcare Ltd - ChippenhamThank you for your lovely feedback. We will pass this to the team - all the best.
David
David
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Review of
Retain Healthcare Ltd - Chippenham
from Elizabeth H (Wife of Client) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find all of the carers to be very kind and helpful to my husband and also to me. I would not be able to keep my husband at home without their help. They are very patient with him and he is very pleased to see them.
Reply from David trowbridge, Director at Retain Healthcare Ltd - ChippenhamThankyou for your lovely feedback.
We will ensure it’s passed to the team.
We will ensure it’s passed to the team.
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Review of
Retain Healthcare Ltd - Salisbury
from Debbie S (Sister of Client) published on 21 March 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have nothing but praise for the Retain team. They have supported my brother wonderfully for many years. They go above and beyond to help him and to ensure he accesses services as and when he needs them, liaising with health care staff and making sure my brother's needs are understood. They act with
compassion, integrity and genuine care for those they look after. The team responds promptly to all queries and are always happy to receive feedback and work together to support the individual. A definite person-first approach! A wonderful example was a trip to a football match which my brother enjoyed tremendously. As a family, we cannot thank them enough!
Reply from David trowbridge, Director at Retain Healthcare Ltd - SalisburyThank you for your lovely review.
Your feedback has been passed to the team.
Your feedback has been passed to the team.
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Review of
Retain Healthcare Ltd - Salisbury
from Debbie P (Daughter of Client) published on 20 March 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has very good carers whom she is happy with and likes to see the same people. They are always kind to her and she talks about them as if they are her friends. As they are regular carers it is good for is as she can be quite fussy. The family are all very happy with her care.
Reply from David trowbridge, Director at Retain Healthcare Ltd - SalisburyThankyou for your lovely feedback.
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Review of
Retain Healthcare Ltd - Chippenham
from Terry B (Son of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been receiving home care from Retain Healthcare Ltd for the past 5 months. It is only now that my father has now gone into a care home, the care provided by Retain Healthcare has stopped. Over the past 5 months, I could not fault any of the carers that provided care to my Father. Every
one of them was caring, compassionate and met all his needs every day. I would not hesitate in recommending Retain Healthcare Ltd to anyone who requires care at home.
Reply from David Trowbridge, Director at Retain Healthcare Ltd - ChippenhamThank you for your kind words.
I hope your father is doing well.
I hope your father is doing well.
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Review of
Retain Healthcare Ltd - Cheltenham
from M K (Client) assisted by family/friend published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very satisfied with the care I receive.
Reply from David trowbridge, Director at Retain Healthcare Ltd - CheltenhamThank you for your feedback, we value your comments.
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Review of
Retain Healthcare Ltd - Cheltenham
from Jean C (Partner of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After I had a heart attack and my partner was in care, he sustained a badly broken leg. I am so grateful for the care we have received from Retain Healthcare - Cheltenham as he is able to be cared for at home, not just the physical care but the moral support. Having a nursing background, I can appreciate
the care we have been given and how professional the carers are. Thank you, Retain Healthcare.
Reply from David Trowbridge, Director at Retain Healthcare Ltd - CheltenhamThank you for your lovely feedback.
Take care.
Take care.
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Review of
Retain Healthcare Ltd - Cheltenham
from C B (Daughter of Client) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Retain carers go above and beyond their duties caring for my elderly mother. They are always upbeat and bring a smile to her face. I have no hesitation in recommending them. Having Retain Healthcare in place ensures my mum is getting the best care possible.
Reply from David trowbridge, Director at Retain Healthcare Ltd - CheltenhamThankyou for your lovely review.
We really appreciate it.
We really appreciate it.
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Review of
Retain Healthcare Ltd - Cheltenham
from Laura M (Wife of Client) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband began to need help as he entered the final few months of life. He received kind, gentle care that suited his needs from a group of Retain Healthcare carers. The compassionate and friendly care which took place was of great comfort to me and his family and helped us prepare for his passing.
As a family, we were blessed to have Retain chosen to look after us through this time.
Reply from David trowbridge, Director at Retain Healthcare Ltd - CheltenhamThank you for your lovely feedback and for the opportunity to provide care for your husband.
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Review of
Retain Healthcare Ltd - Salisbury
from Anne D (Daughter of Client) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everybody has always been very helpful and willing, and nothing is too much trouble.
Reply from David trowbridge, Director at Retain Healthcare Ltd - SalisburyThank you for your lovely feedback.
Many thanks
Many thanks
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Review of
Retain Healthcare Ltd - Salisbury
from Stephen B (Friend of Client) published on 30 June 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff go above and beyond the call of duty. As well as being carers they have become friends. The office staff are extremely helpful, nothing is too much trouble. I would not hesitate to recommend to others.
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Review of
Retain Healthcare Ltd - Cheltenham
from Lisa H (Daughter-in-law of Client) published on 3 June 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Retain Healthcare Cheltenham provided an exceptional service and allowed my father-in-law the opportunity to spend his last 6 weeks at home and not in hospital. One staff member, in particular, went above and beyond the call of duty and was a huge support not only to my father-in-law but to all of us
during a very difficult time.
The team that supported him at home were professional and polite and a high level of care was provided at all times. The staff who visited the house were courteous to his needs particularly as these often changed on a day to day basis. Any concerns or issues we may have had along the way were sorted immediately and we were always kept up to date with his care. My father-in-law came first and was treated with the utmost respect, ensuring he always received what he wanted allowing him the dignity he deserved. I would certainly have no concerns in recommending them to anyone needing homecare support in the future.
The team that supported him at home were professional and polite and a high level of care was provided at all times. The staff who visited the house were courteous to his needs particularly as these often changed on a day to day basis. Any concerns or issues we may have had along the way were sorted immediately and we were always kept up to date with his care. My father-in-law came first and was treated with the utmost respect, ensuring he always received what he wanted allowing him the dignity he deserved. I would certainly have no concerns in recommending them to anyone needing homecare support in the future.
Reply from David trowbridge, Director at Retain Healthcare Ltd - CheltenhamThank you for the lovely review.
We will ensure we pass the feedback to the Cheltenham team that supported your father-in-law
We will ensure we pass the feedback to the Cheltenham team that supported your father-in-law
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Review of
Retain Healthcare Ltd - Chippenham
from S B (Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall I was happy with the service provided but was concerned with the face to face interviews - no prior notice given and lack of clarity.
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Awards / Recognitions (1)
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Frequently Asked Questions about Retain Healthcare Ltd
How many Agencies does Retain Healthcare Ltd own?
Retain Healthcare Ltd own 3 Agencies.
Which Retain Healthcare Ltd Agencies have the highest review score?
Retain Healthcare Ltd - Cheltenham, Retain Healthcare Ltd - Salisbury & Retain Healthcare Ltd - Chippenham have the highest review score.
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