Home Care Providers Owned by Retain Healthcare Ltd

The care my mother received at the start was very good and can't fault it (apart from one carer!) It has got gradually worse hence I've only rated satisfactory which is a shame. If you are going to employ foreign workers I would suggest that they need a lot more training in the food prep side of things because their culture is totally different from our own. My main concern is the lack of communication from the company.

Husband is blind/partially sighted. Fell fracturing his shoulder, was in hospital three days. On discharge, Retain Healthcare helped to wash and dress him. Unable still to walk unaided, has a frame for support. Carers came twice daily, then the evening session was not required. We are both in our late eighties and it is a great support to me (his wife) as I am not so mobile these days.

I highly recommend Retain Healthcare, who came to my rescue whilst I was in the district for a short visit of five days for my father's funeral. I am under NHS care where I live, but it was far too complicated to organise a reciprocal arrangement. I made a tiny contact for Retain Healthcare, one they could easily have turned down, but worth the weight of gold to me, as I have a nasojejunal feeding tube. The nurses were competent, caring and compassionate people, who made the experience as if I was seeing friends, not receiving medical attention. They understood and respected the nuances of my treatment. Excellent service.

I'm very pleased to hear that the carers have been working hard to build up my father's confidence in using his electric mobility chair. The controls are very sensitive and he was hesitant to use it. Over time, he has gained experience and his confidence in its use has grown. I believe he has even ventured outside into the community; he's done some independent shopping and used the local cash machine. I hope this will continue as he becomes more independent. Thank you to all the Retain Healthcare staff for your efforts so far. I'd like to see this activity continue going forward.

Most of the time, you popped in, said hello and then pushed off.

Retain Healthcare strikes me as a company made up entirely of compassionate, capable and dedicated people. Mum came out of the hospital many months ago and is now going into a care home. All of Mum's care has been managed by Retain in the in-between. They don't forget things, they don't skimp on time or allow Mum to feel like a burden. Each and every one of the team have taken the time to build a proper relationship with Mum and also with me. I know that if only it was an option, Mum would rather stay right where she is, being cared for by the Retain team until the end of days.

I really appreciate the carers being there when I can’t; they respect him and help him with tasks he can’t do himself. It’s very important to him that he can stay in his flat, which Retain allow him to do. Sometimes the training of staff is variable. The front office is always really positive and listens to my concerns, even if staff shortages across the industry make it hard to continue service.

I've met some really nice staff members and it's been nice to chat with other people

I find all of the carers to be very kind and helpful to my husband and also to me. I would not be able to keep my husband at home without their help. They are very patient with him and he is very pleased to see them.

I have nothing but praise for the Retain team. They have supported my brother wonderfully for many years. They go above and beyond to help him and to ensure he accesses services as and when he needs them, liaising with health care staff and making sure my brother's needs are understood. They act with compassion, integrity and genuine care for those they look after. The team responds promptly to all queries and are always happy to receive feedback and work together to support the individual. A definite person-first approach! A wonderful example was a trip to a football match which my brother enjoyed tremendously. As a family, we cannot thank them enough!

My mother has very good carers whom she is happy with and likes to see the same people. They are always kind to her and she talks about them as if they are her friends. As they are regular carers it is good for is as she can be quite fussy. The family are all very happy with her care.

My father has been receiving home care from Retain Healthcare Ltd for the past 5 months. It is only now that my father has now gone into a care home, the care provided by Retain Healthcare has stopped. Over the past 5 months, I could not fault any of the carers that provided care to my Father. Every one of them was caring, compassionate and met all his needs every day. I would not hesitate in recommending Retain Healthcare Ltd to anyone who requires care at home.

I am very satisfied with the care I receive.

After I had a heart attack and my partner was in care, he sustained a badly broken leg. I am so grateful for the care we have received from Retain Healthcare - Cheltenham as he is able to be cared for at home, not just the physical care but the moral support. Having a nursing background, I can appreciate the care we have been given and how professional the carers are. Thank you, Retain Healthcare.

The Retain carers go above and beyond their duties caring for my elderly mother. They are always upbeat and bring a smile to her face. I have no hesitation in recommending them. Having Retain Healthcare in place ensures my mum is getting the best care possible.

As a family, we were blessed to have Retain chosen to look after us through this time.

Everybody has always been very helpful and willing, and nothing is too much trouble.

The staff go above and beyond the call of duty. As well as being carers they have become friends. The office staff are extremely helpful, nothing is too much trouble. I would not hesitate to recommend to others.

The team that supported him at home were professional and polite and a high level of care was provided at all times. The staff who visited the house were courteous to his needs particularly as these often changed on a day to day basis. Any concerns or issues we may have had along the way were sorted immediately and we were always kept up to date with his care. My father-in-law came first and was treated with the utmost respect, ensuring he always received what he wanted allowing him the dignity he deserved. I would certainly have no concerns in recommending them to anyone needing homecare support in the future.

Overall I was happy with the service provided but was concerned with the face to face interviews - no prior notice given and lack of clarity.