Retain Healthcare Ltd - Chippenham

Unit 7, Industry Park, Cricketts Lane, Chippenham SN15 3EQ
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9 Reviews
  • Retain Healthcare Ltd - Chippenham, Chippenham
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Care Provided by Retain Healthcare Ltd - Chippenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Mandy Warren (Manager`)
Are you the Owner/Manager of Retain Healthcare Ltd - Chippenham? View your Advertising Options

Retain Healthcare Ltd - Chippenham Reviews (9)

Over all time Retain Healthcare Ltd - Chippenham has 9 reviews.

Overall Experience
  • 4
  • 2
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  • 1
Date Published
  • 9
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  • 9
Reviewer Connection to Retain Healthcare Ltd - Chippenham
  • 2
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  • 1
Total of 9, showing 1-9
Review from S M (Daughter of Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care my mother received at the start was very good and can't fault it (apart from one carer!) It has got gradually worse hence I've only rated satisfactory which is a shame. If you are going to employ foreign workers I would suggest that they need a lot more training in the food prep side of things
because their culture is totally different from our own. My main concern is the lack of communication from the company.
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Review from M C (Wife of Client) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Husband is blind/partially sighted. Fell fracturing his shoulder, was in hospital three days. On discharge, Retain Healthcare helped to wash and dress him. Unable still to walk unaided, has a frame for support. Carers came twice daily, then the evening session was not required. We are both in our late
eighties and it is a great support to me (his wife) as I am not so mobile these days.
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Review from Keith M (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm very pleased to hear that the carers have been working hard to build up my father's confidence in using his electric mobility chair. The controls are very sensitive and he was hesitant to use it. Over time, he has gained experience and his confidence in its use has grown. I believe he has even ventured
outside into the community; he's done some independent shopping and used the local cash machine. I hope this will continue as he becomes more independent. Thank you to all the Retain Healthcare staff for your efforts so far. I'd like to see this activity continue going forward.
Reply from David trowbridge, Director at Retain Healthcare Ltd - ChippenhamDear Keith, many thanks for your positive review. It's great to be able to help meet goals and outcomes, particularly those which support your partner to engage with the community and increase independence makes us really proud.
We will be sure to utilise the newfound confidence and encourage further.
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Review from Jeff T (Partner of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was told by nurses at the hospital, that Retain had said I did not clean my wife as well as they do. Sorry, I thought that's what you were meant to do.
That is a joke, at least I did not leave bits of faeces still stuck to my wife's legs after you, so-say finished.
Nor did I leave the flannel still
with 'mess' on there, in the bath.
Neither did I wash my wife, like a car, 'Stood up naked in the kitchen,' with no support.
Most of the time, you popped in, said hello and then pushed off.
Reply from David Trowbridge, Director at Retain Healthcare Ltd - ChippenhamDear Jeff
I appreciate you taking the time to share your thoughts about our homecare services, although I must respectfully disagree with some of the points you raised. I understand that you were dissatisfied with certain aspects of our care. I would like to provide some clarification regarding your concerns.
First and foremost, we prioritise open and transparent communication with our customers and their families. It is possible that there may have been a misunderstanding or miscommunication as many of the visits were cancelled by you. We deeply regret if you felt unsupported or that our visits were too brief. Our aim is to provide comprehensive care that encompasses both physical and emotional well-being. We allocate the necessary time for each customer based on their individual needs, and we strive to enhance our scheduling processes to ensure adequate attention is given.
Our senior management team would be more than happy to meet with you to discuss our internal investigation.
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Review from Suzi D (Daughter of Client) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Retain Healthcare strikes me as a company made up entirely of compassionate, capable and dedicated people. Mum came out of the hospital many months ago and is now going into a care home. All of Mum's care has been managed by Retain in the in-between. They don't forget things, they don't skimp on time
or allow Mum to feel like a burden. Each and every one of the team have taken the time to build a proper relationship with Mum and also with me. I know that if only it was an option, Mum would rather stay right where she is, being cared for by the Retain team until the end of days.
Reply from David trowbridge, Director at Retain Healthcare Ltd - ChippenhamDear Suzi, I want to extend my sincerest gratitude for your wonderful review of our homecare services. Your kind words have filled our hearts with immense joy and appreciation. We are incredibly grateful for your support and for taking the time to share your positive experience.
Knowing that we have made a positive impact on your mother's life and provided exceptional care brings us great fulfilment. Our dedicated team strives to deliver the highest standard of care, and your review serves as a testament to our commitment and passion for what we do.
Your feedback is invaluable to us as it helps us continuously improve and tailor our services to meet the unique needs of our clients. We are delighted to have had the opportunity to serve you and are honoured to work as your home care provider.
Warmest regards.
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Review from Pamela F (Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased and thankful to retain for the service they provide. I really appreciate the Retain team for all they do for me.
I've met some really nice staff members and it's been nice to chat with other people
Reply from David Trowbridge, Director at Retain Healthcare Ltd - ChippenhamThank you for your lovely feedback. We will pass this to the team - all the best.
David
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Review from Elizabeth H (Wife of Client) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all of the carers to be very kind and helpful to my husband and also to me. I would not be able to keep my husband at home without their help. They are very patient with him and he is very pleased to see them.
Reply from David trowbridge, Director at Retain Healthcare Ltd - ChippenhamThankyou for your lovely feedback.
We will ensure it’s passed to the team.
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Review from Terry B (Son of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been receiving home care from Retain Healthcare Ltd for the past 5 months. It is only now that my father has now gone into a care home, the care provided by Retain Healthcare has stopped. Over the past 5 months, I could not fault any of the carers that provided care to my Father. Every
one of them was caring, compassionate and met all his needs every day. I would not hesitate in recommending Retain Healthcare Ltd to anyone who requires care at home.
Reply from David Trowbridge, Director at Retain Healthcare Ltd - ChippenhamThank you for your kind words.
I hope your father is doing well.
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Review from S B (Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I was happy with the service provided but was concerned with the face to face interviews - no prior notice given and lack of clarity.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Retain Healthcare Ltd - Chippenham

How many Carers does Retain Healthcare Ltd - Chippenham employ?

Retain Healthcare Ltd - Chippenham employs 250 carers.

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