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Retain Healthcare Ltd - Chippenham has a Review Score of 3.3 (3.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Retain Healthcare Ltd - Chippenham has 9 reviews.
3.0 out of 5
3.0 out of 5
4.0 out of 5
Dear Keith, many thanks for your positive review. It's great to be able to help meet goals and outcomes, particularly those which support your partner to engage with the community and increase independence makes us really proud.
We will be sure to utilise the newfound confidence and encourage further.
1.0 out of 5
Dear Jeff
I appreciate you taking the time to share your thoughts about our homecare services, although I must respectfully disagree with some of the points you raised. I understand that you were dissatisfied with certain aspects of our care. I would like to provide some clarification regarding your concerns.
First and foremost, we prioritise open and transparent communication with our customers and their families. It is possible that there may have been a misunderstanding or miscommunication as many of the visits were cancelled by you. We deeply regret if you felt unsupported or that our visits were too brief. Our aim is to provide comprehensive care that encompasses both physical and emotional well-being. We allocate the necessary time for each customer based on their individual needs, and we strive to enhance our scheduling processes to ensure adequate attention is given.
Our senior management team would be more than happy to meet with you to discuss our internal investigation.
5.0 out of 5
Dear Suzi, I want to extend my sincerest gratitude for your wonderful review of our homecare services. Your kind words have filled our hearts with immense joy and appreciation. We are incredibly grateful for your support and for taking the time to share your positive experience.
Knowing that we have made a positive impact on your mother's life and provided exceptional care brings us great fulfilment. Our dedicated team strives to deliver the highest standard of care, and your review serves as a testament to our commitment and passion for what we do.
Your feedback is invaluable to us as it helps us continuously improve and tailor our services to meet the unique needs of our clients. We are delighted to have had the opportunity to serve you and are honoured to work as your home care provider.
Warmest regards.
5.0 out of 5
Thank you for your lovely feedback. We will pass this to the team - all the best.
David
5.0 out of 5
Thankyou for your lovely feedback.
We will ensure it’s passed to the team.
5.0 out of 5
Thank you for your kind words.
I hope your father is doing well.
4.0 out of 5
The Review Score of 3.3 (3.333) out of 10 for Retain Healthcare Ltd - Chippenham is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Retain Healthcare Ltd - Chippenham is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Retain Healthcare Ltd - Chippenham to verify any information. View our terms and conditions. Retain Healthcare Ltd - Chippenham has an Basic Service - more info.
