Siban Ltd, 595 York Road, Leeds, West Yorkshire LS9 6NW

Review from Joanna D (Daughter of Client) published on 8 August 2025 Submitted via Website • Report

Overall Experience

One of the best companies we have worked with, the staff are very friendly, my mother seems to have built a bond with them. I really feel at easy knowing mom is taken care of whilst we are not there. Thank you very much for the love, care, and support your service provides

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Review from R G (Mother of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care my son who is autistic has received in his supported living home. The staff have shown a deep understanding of his needs and have worked tirelessly to create an environment where he feels safe, respected, and encouraged to grow. I am confident that my son is in good hands

and am grateful for the positive impact this experience has had on his life. Communication between the care team and the family has been excellent. The team have worked closely with us to ensure a personalised care plan that addresses his needs.The staff are always looking for ways to involve him in the wider community, which has contributed to his sense of belonging.

I would highly recommend this supported living service to other families seeking a compassionate, professional, person-centered care approach or individuals with autism and learning disabilities.

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Review from Tina C (Sister of Client) published on 8 May 2024 Submitted via Website • Report

Overall Experience

The carer has given first-class 1to1 service to our sister who is special needs and disabled. The carer has such a lovely caring nature and really does care. Thank you for all of your support over the past months.

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Review from Antonia D (Mother of Client) published on 8 May 2024 Submitted via Website • Report

Overall Experience

Kind, accommodating, flexible, providing a high standard of care. Listen well both to the parent and young person and respond quickly. Work very hard to meet the young person's needs and make a real effort to get to know the person. Have realistic expectations of the client providing clear boundaries

where necessary.

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Review from Peter D (Son of Client) published on 29 April 2024 Submitted via Website • Report

Overall Experience

Siban Homecare have provided care for my mum for some time now and we (the family) couldn't have chosen a better care provider for her. The care workers are brilliant with Mum and see to her every need with care and understanding. Mum and the care workers have a great rapport which is essential in my

opinion. The manager is lovely as well. 10 out of 10 all round.

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Review from Jane C (Mother of Client) published on 4 April 2024 Submitted via Website • Report

Overall Experience

For almost eight months now, my special needs daughter is cared for on a Saturday by the most wonderful, kind, caring lady anyone would be delighted to call their friend. It is the highlight of her week going out with her carer. They get to do some lovely fun activities and always go somewhere nice

for food, which my 20-year-old Down syndrome daughter particularly enjoys. My daughter’s behaviour can sometimes be challenging but this is never a problem and she is always treated with love and respect. I cannot praise Siban enough, a carer has truly become not only a friend to our family, but also a much-needed lifeline. The support we are given is second to none.

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Review from B C (Mother of Client) published on 4 April 2024 Submitted via Website • Report

Overall Experience

I was really worried and anxious about where my son with disabilities/special needs could live for his future. I'm so happy that we found this care provider and I feel he is safe and happy and his social, emotional and lifeskills needs are met. The house is always clean and tidy, his food shopping is

checked and helped with, and washing, care, social needs and fun are all dealt with. If ever a problem arises I'm contacted and the staff are all very friendly and easygoing to talk with. The staff are available 24/7 which puts my mind at ease. I feel a weight is lifted from my shoulders and my son is growing in skills, confidence and most of all happiness.

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Review from Derek P (Father of Client) published on 4 April 2024 Submitted via Website • Report

Overall Experience

The site at Potternewton Lane the staff do not communicate there have been various problems since February 2024 which are totally unacceptable. I find some staff are way out of their depth dealing with certain clients this issue needs addressing with the utmost urgency it is a new site with a lot of

issues. They should not be taking clients on until this is dealt with properly. Some staff are very poor at dealing with this issue at this stage I would urge anyone to think long and hard about moving their loved ones in. Staff are full of promises that they never keep.

Reply from S.S, Managing Director at Siban Ltd

We appreciate your feedback and value the relationship with all clients and their families. Our goal is to ensure that every client receives the highest level of care and support, and we are dedicated to making sure that their experience with us is a positive one. All of our staff are trained to a high standard and are supported by a skilled management team. There is always a settling-in period at any new service while we get to know clients better and everyone settles into their new home. We take any concerns or issues raised seriously and will always investigate in line with our safeguarding and complaints policies. We are always open to feedback and wish to work with clients and families to put things right and to learn any lessons to continuously improve the service for all clients. We are looking at your concerns and we will keep you updated. Thank you for your feedback and for trusting us to continue to provide care for your loved one.

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Review from Kim K (Mother of Client) published on 5 September 2023 Submitted via Website • Report

Overall Experience

I have worried myself sick about where my son with disabilities/special needs could live for his future. I'm so happy that we found this care provider and I feel he is safe and happy and his social, emotional and lifeskills needs are met. The house is always clean and tidy, his food shopping is checked

and helped with, and washing, care, social needs and fun are all dealt with. If ever a problem arises I'm contacted and the staff are all very friendly and easygoing to talk with. I feel a weight is lifted from my shoulders and my son is growing in skills, confidence and most of all happiness.

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Review from Carol T (Brother of Client) published on 10 January 2023 Submitted via Website • Report

Overall Experience

The outstanding care my brother has received from Siban has contributed significantly to the quality of his life. My sister and I were responsible for my brother, who has complex social, health and psychological needs, and the manager accommodated our numerous requests putting in place a superior level

of support. Each carer follows instructions with a positive, willing and caring attitude. They are ideally suited to this role because they provide excellent care, tending to the emotional, psychological, social as well as physical needs and requests. Such is the superb quality of care by Siban that my sister and I have requested for their services for my mother! The manager is exceptional, and to say that she and her team go beyond the call of duty is an understatement. If any care company in the UK deserves an award, then I, along with so many, I am sure, would nominate Siban. Ten out of ten!

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Review from A K (Mother of Client) published on 6 September 2022 Submitted via Website • Report

Overall Experience

Absolutely amazing people. The manager is very considerate, and the carers are very punctual. My daughters mental health improved as the carer was very motivating and encouraging.
Lovely, trustworthy people.
I can't thank the manager enough.

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Review from Janet B (Client) published on 19 November 2021 Submitted via Website • Report

Overall Experience

We found all the staff from Siban care to be kind, caring and very supportive when looking after my 92-year-old mum, who suffered from dementia and had various other health issues. They provided excellent service and were always reliable.

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Review from Lindsey F (Daughter of Client) published on 28 June 2021 Submitted via Website • Report

Overall Experience

Excellent service. Staff go above and beyond their duty for the client. The staff are trustworthy, friendly and reliable. The same staff do the visits, which help build relationships with clients and their families. Staff help to put the client at ease and show the client respect and dignity. The staff

provide excellent communication with families. Would highly recommend it to others.

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Review from Linda H (Daughter of Client) published on 14 May 2021 Submitted via Website • Report

Overall Experience

This team of people are absolutely amazing. They looked after my dad like he was family to them. Every single person that attended were so friendly and helpful. Nothing was too much trouble for them. I would highly recommend them to care for any part of my family or friends in the future. Thank you,

you made a very upsetting time for our family and my dad bearable.

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Review from James P (Husband of Client) published on 19 January 2021 Submitted via Website • Report

Overall Experience

Exceptional in every way that I can think of.
The manager and team looked after my wife multiple times a day. My wife suffered from anxiety, so she preferred to have the same carers as much as possible, and Siban Ltd ensured that they catered for this. The carers were very professional and more than

capable. They were also kind and compassionate and brought some joy to my wife's life whenever they were here. She quickly grew to consider them as friends, as did I. Their wonderful approach made the harder times more bearable, and not once, did they show it putting a strain on them, even though it must have.
The manager and team also helped guide me with advice on what additional support might help and where to go to get it. You could tell that they all genuinely care. I always felt supported and miss seeing them.

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Review from Rosemary E (Niece of Client) published on 19 January 2021 Submitted via Website • Report

Overall Experience

Siban care has been caring for my aunt for 5-months and has been a great support to her and the wider family. The visits are planned well, and the care is of a high standard. They always go the extra mile and take time to make sure all care needs are met. Communication between Siban care, the daily

carers, and the family is excellent. I know my aunt is in good hands.

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Review from Peter J (Son of Client) published on 8 September 2020 Submitted via Website • Report

Overall Experience

After months of trying to get my father to receive carers into his home my father reluctantly agreed. Immediately all my father's concerns were addressed and he was made to feel comfortable with every aspect of their care. This team were not only professional but caring, compassionate and they very

quickly became my father's friends and an invaluable link between family and other nursing agencies. Their knowledge of the caring system and experience in dealing with the many issues of palliative care was clear to see and our trust in them was absolute. I am in no doubt that without the team my father's final months would of not been as agreeable to him and the rest of his family as they were. My sincerest thanks go to all of the team and the fantastic job you do.

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Review from Peter S (Husband of Client) published on 8 September 2020 Submitted via Website • Report

Overall Experience

Having had unsatisfactory care from previous providers I was delighted to engage the services of Siban. From the start the efficiency and professionalism was apparent.
I wanted a service which was friendly and reliable but competent. The staff that attended to my wife were excellent. I cannot praise

them enough. They soon became friends and carers which is essential when attending someone with debilitating illnesses
Their work and caring approach lifted the load as carer that I was carrying alone. They are a credit to the company and the way it is managed.

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Review from David J (Son of Client) published on 27 August 2020 Submitted via Website • Report

Overall Experience

Provided excellent support and care for my dad. My dad was very nervous of having carers at first, but the team really put him at ease and my dad very much appreciated all the help the team provided. As well as the great standard of care, the team took the time to talk with my dad and build a friendly

relationship with him. The carers also went above and beyond in terms of coming out to see him when needed and provide support and advice to the family when needed. Would definitely recommend Siban Ltd to others.

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Review from Suzanne H (Granddaughter of Client) published on 22 July 2020 Submitted via Website • Report

Overall Experience

The manager and her truly amazing team looked after my Grandad from 10th January 2020 until the very day he died on 12th May 2020. The care given three times per day could not be beaten. They were all the kindest, loveliest people – almost immediately, they all felt like family. We were worried initially

about the invasion, but this never happened, two people (nearly always one carer the same, who grandad thought an awful lot of) came in, always on time and knew exactly what was needed, and did it, in the most caring way. It did not look like ‘work’, yet it was very hard work and could be mentally draining when Grandad wasn’t well sometimes, but we never got that impression. They often went above and beyond. I do believe that because Grandad enjoyed the visits so much, we actually managed to get four more wonderful months out of him. I cannot thank them enough for this and everything else they did for us. I highly recommend this company and would use them myself if ever I needed to. We actually miss their visits.