Loading...

Domiciliary Care Experts

34 Canterbury Street, Gillingham, Kent ME7 5TX
Domiciliary Care Experts Logo
Domiciliary Care Experts logo
Excellent service, both teams were very efficient always on time, very helpful,M S(Client / Service User)
Domiciliary Care Experts, Gillingham
Domiciliary Care Experts, Gillingham
Domiciliary Care Experts, Gillingham

Domiciliary Care Experts offers skilled carers to enable people supported by them to achieve their optimum state of health and well-being.

They treat all people supported by them and all people who work there with respect at all times.

They uphold the human and citizenship rights of all who work and visit there and of all Service Users.

They support individual choice and personal decision-making as the right of all...  

Care Provided by Domiciliary Care Experts

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £28.90
  • Weekly Live-in Care Fees: from £1,300
Fees depend on clients needs and the times required.
Live in fees are dependant on each induvial person.

We also provide Domestic and shopping calls, and escorted trips to the hospital.

The price(s) shown are provided by the agency. Contact Domiciliary Care Experts for full pricing details and T&Cs.

Contact Domiciliary Care Experts to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • West Kent Group Ltd
  • Private Owned

Domiciliary Care Experts Reviews (28)

9.1

Domiciliary Care Experts has a Review Score of 9.1 (9.068) out of 10, based on 10 reviews in the last 2 years. Over all time Domiciliary Care Experts has 28 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Domiciliary Care Experts
Loading...
Showing 28 reviews matching selected criteria
Review from Christine H (Client / Service User) published on 5 July 2022 Submitted via Website
Overall Experience

Since using this agency over the past few months I have found the help they provided to be excellent and of a high standard whatever the circumstances whether it be to take to appointments, shopping or just companionship. Excellent service whatever the request.

Reply from Cara Palmer, Registered Manager at Domiciliary Care Experts

This is lovely feedback and always great to know the care staff are doing what the support plan advises and treating service users with the care and respect they should be.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul W (Son of Client) published on 16 July 2021 Submitted via Postal Card
Overall Experience

All carers are good at timekeeping and do a great job.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Dear Paul, Thank you for the lovely review. We are pleased to hear the carers are doing a great job. Kind Regards, Natalie

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheena F (Daughter of Client) published on 14 July 2021 Submitted via Website
Overall Experience

Mum was very unsure and slightly reluctant about having people come in and help her. Within two days these fears were non-existent. The ladies who come in are lovely, friendly and she instantly relaxed when she hears their voices. They have made what could have been a very difficult situation into a very easy transition for both her and my dad.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Dear Sheena, Thank you for the lovely review. I am glad you are pleased with our service. Kind Regards, Natalie.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from S H (Wife of Client) published on 7 October 2020 Submitted via Postal Card
Overall Experience

All the carers that attend to my husband are excellent. We could not have better.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Client / Service User) published on 24 September 2020 Submitted via Postal Card
Overall Experience

In the short time I have been using Domiciliary Care Experts, I have found them to be very professional with staff that appears to enjoy their jobs. All the carers have a pleasant attitude and respect my dignity. I had not realised how much having good carers would improve my life.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Thank you for your lovely review. It is much appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Hannah H (Client / Service User) published on 2 July 2020 Submitted via Website
Overall Experience

Domiciliary Care Experts have changed my life. They have made me a lot happier, given my life back to me and my independence. My care is very person-centred, now Domiciliary Care Experts are in my life my family are able to visit as a family and not as a carer. Before I had Domiciliary Care Experts I had 7 agencies involved now I have chosen to have Domiciliary Care Experts as my full time agency. They are amazing and I never want to leave them.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Thank you for your lovely review Hannah. We will always aim to give you the best service we can and we appreciate your feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joseph C (Son of Client) published on 23 June 2020 Submitted via Website
Overall Experience

The company were amazing when caring for my dad. They gave him fantastic care and all the care workers were patient, kind and caring. I would definitely recommend this company to anyone who is looking for care for their loved ones and relatives. I cannot speak highly enough of them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Kath C (Daughter of Client) published on 14 April 2020 Submitted via Website
Overall Experience

Very happy with the care my mother has received. Care team very reliable and helpful. Good communication with my mother and myself.

Reply from Emma Petrie, Care Coordinator at Domiciliary Care Experts

Thank you for your review Kath, it is our pleasure to provide you and your mum a service you are happy with.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2025
Overall Inadequate
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Domiciliary Care Experts.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Domiciliary Care Experts.

Meet the Team (1)

Tracey Coleman Job Title: Manager Joined: 2024
Tracey Coleman

I have over 20 years of experience within the care sector. I have extensive experience in care management and have worked in different settings such as agencies, Extra care schemes and complex care packages.

I started in the care sector in 2002, where I worked as a care worker in a number of different settings. I then went into the office to be a care coordinator, where I stayed for several years and did various roles and then went into my first management role in 2005.

Training - RMA level 5 / Mental Health First Aid course x2 days/Tissue viability prevention course /all mandatory training within the care sectors. I like to undertake all new training offers that come my way, as we can all learn something new each day.

I am passionate about the care industry and take pride in what I do, no matter what the task is. I believe we should treat others how we wish to be treated and never forget we are all ageing every day and may need help from others at any point or stage in our lives. I have 2 children, my oldest has a physical disability and is a prime example that you can achieve anything you want if you have the right people behind you and the right mindset.

I am a member of the Registered Managers' Skills for Care Group, which provides lots of extra support and help should my team or I need it.

Frequently Asked Questions about Domiciliary Care Experts

How many Carers does Domiciliary Care Experts employ?

Domiciliary Care Experts employs 68 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Domiciliary Care Experts to verify any information. View our terms and conditions. Domiciliary Care Experts has an Enhanced Service - more info.