GN Care Services Ltd

Unit 02, Crawley Business Centre , Stephenson Way, Crawley RH10 1TN
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9.7 18 Reviews
  • GN Care Services Ltd, Crawley
GNcareservices Ltd is a registered and regulated care provider delivering a secure, safe and personalised service in which service user’s support, wellbeing and comfort is the primary focus. Workers strive to preserve and maintain the company’s core values which encompass the services user’s rights, individuality, dignity, privacy, choice, respect and security, whist at the same time, promoting fulfilment and independence. The involvement of family and friends is greatly encouraged and valued where the service user is unable to make day to day decisions for themselves and requires a collaboration to decide for them, in their best interest.

The team has extensive experience and knowledge of working with the local council and community as well as a thorough understanding of individual needs. You will find when speaking to any member of the team that nothing is too much trouble. They work with those who are either receiving direct payments or purchasing their care & support package directly.

GNcareservices are an equal opportunities employer and have a robust recruitment and vetting process which meets all required guidelines; training and staff development (at the highest level) whilst maximising the support worker’s portable skills and encouraging the development of new company and focus driven skills, which is identified within their individual training plan and achieved through regular updates and refresher or specific trainings. They also invest in their workers' progress with the company by way of achieving the necessary qualifications to aid their career progression. By having this organic growth, it allows Gncareservices to meet its primary objectives of delivering support to its service users at the highest standard of excellence and best practice.   

They deliver services of the highest standard which is focused on outcome driven support with the aim of improving and sustaining the services.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.75 – £24.99
  • Weekly Live-in Care Fees: £179.99 – £199.99

The bank holiday rates are double rates.

These prices are only a guideline, please contact GN Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • GN Care Services Ltd

Person in charge

  • Tausi Jingo (Deputy Manager)

Admission Criteria

  • N/A

GN Care Services Ltd Reviews (18)

9.7

GN Care Services Ltd has a Review Score of 9.7 (9.693) out of 10, based on 13 reviews in the last 2 years.
Over all time GN Care Services Ltd has 18 reviews.

Overall Experience
  • 9
  • 8
  • 1
  • 0
  • 0
Date Published
  • 18
  • 5
  • 6
  • 13
  • 5
Reviewer Connection to GN Care Services Ltd
  • 8
  • 5
  • 2
  • 1
  • 1
  • 1
Total of 18, showing 1-18
Review from S R (Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like the support and find the care good and friendly. So far, my mental health has been really better, so far all is going well..It's pleasing to see the carers and support workers come and go, they always leave me ok.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your kind feedback. We are happy to hear the support is helping and that you are feeling better. We will continue maintain our standard of good care and support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James L (Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent services allway willing to help me also admin staff so friendly
I allways feel wanted and my dignity upheld
One carer allways has cheerfull manerisms..we allways laughing and KEEP UP THE GOOD WORK
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your kind words. We are happy you feel supported and welcomed. Your feedback means a lot, and we will continue to maintain such standard. We are always here for you.

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Review from Barbara S (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a very good service. Most of the staff caring and show empathy.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your kind feedback. We are happy you had a positive experience and appreciated the the care and empathy from our staff. Your feedback are truly valued and will help us to continue to improve.

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Review from A A (Wife of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are polite and friendly. They are punctual and reliable and know how to handle the client.
The company endeavour to keep regular carers who know the format for the day.
Any issues are responded to efficiently. The client feels safe.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your kind feedback. We are happy to hear that your are pleased with our car worker and and services provided. Your response means a lot, and we are committed to maintaining this standard of care.

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Review from Helen C (Mother of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
He feels his carers are his support line. He enjoys seeing them and visiting him. He reaches out when he feels he is struggling. He does get muddled about the arrangements sometimes and this needs considering when building in his support.
I remain anxious that he lacks capacity to care for himself
on many levels. I am concerned about him managing money, his health, diet and daily living skills. His quality of life is sad and he is isolated. While the care is good he needs more support,
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Hello Hellen, Thank you for your feedback, and for bringing this to our attention. we appreciate you letting us know that he need additional support. Please be rest assured that we will continue to ensure all concerns raised are addressed promptly.

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Review from Madhu G (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly caring carers, who treat Mum with respect and dignity. They are very friendly and understanding. They are always ready to take on board my input. Mum looks forward to seeing them. They provide all the essential care with a smile.
Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

Thank you for your positive feedback. We are committed to giving quality care anytime, any day. We value feedback.

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  • Value for Money
Review from S C (Client) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm currently finding the care service satisfactory at the moment.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your thoughtful review. We look forward to serving you again and exceeding your expectations in the future.

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Review from Rachel A (Mother of Client) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the service especially with our current carer - she's brilliant!
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for taking the time to provide us with your valuable feedback. We genuinely appreciate your effort in sharing your experience with us. As they enable us to understand our strengths and identify areas for improvement.

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Review from R M (Client) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each care worker has shown me utmost respect. They are always professional, polite and show concern when my health is poor.
My life has improved since the very first day! When I am struggling I feel reassured that my lovely care worker will be here soon or in a couple of days.
One particular special
touch is, no matter how busy it's been the care worker always makes my bed into a lovely place to be!
One request: girls please pause for a cup of tea! You deserve to.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for taking the time to give us a review. Your feedback is essential in helping us serve you better with the care you need. We are pleased to hear that your carers are professionally behaved. We will ensure they take a pause for a cup of tea as requested.

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Review from P K (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am satisfied it is a good service.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We value feedback like this and would like to thank you for taking the time to leave such a positive review.

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Review from Rasikbhai P (Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very pleased with the services GN Care Services Ltd provides me, their staff are polite, humble, and very experienced to the extent that I haven't found any challenges in regards to my needs and more so the punctuality for my required services. I greatly recommend them to whoever needs the services
they provide.
Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We appreciate the time you have taken to complete this review, which is very significant to us. We thank you for your comments on the services received from us. We shall continue to ensure that our standards are maintained.

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  • Value for Money
Review from Harman S (Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been an amazing experience for my family using GN Care. My carer is very helpful and always punctual and this is extremely helpful to enable me organise my daily routine, supportive and friendly, and providing my care with dignity.
This company is always accessible and helpful when needed.
It
has been helpful having continuity of care with familiar carers.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your positive feedback. Our aim is to constantly provide our clients with person-centred care and with dignity.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian S (Husband of Client) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my family have been very happy with the level of care from GN Care services - the staff are efficient, warm and professional in everything they do for my wife and adapt what they do for her with her ever-changing needs - the management has also been attentive and responsive to any questions or
changes to the care required.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We do appreciate the time taken to fill in this review, which is really important to us. We do appreciate your comments on the service your wife is receiving from our team. We shall endeavour to continue to ensure that she receives her regular care staff.

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Review from J W (Uncle of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The GN Care Services carers are all that we would wish for.
Helping in various aspects with the person being cared for.
The regular carer and the person being cared for have established a reciprocal confident relationship which has proved helpful and effective.
Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

Thank you for your positive feedback. Our aim is to constantly provide our clients with person-centred care and with dignity.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review from Danielle W (Wife of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, we are very happy with the carers who look after my husband, some are more technically experienced than others but everybody has to start somewhere. The main qualities we are looking for are that they should be kind, patient and respectful which they are, so they are always welcome into our
home. You get four stars as I never give five stars to any review, as I think nothing can ever be perfect!
Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We do appreciate the time taken to fill in this review, which is really important to us. We do appreciate your comments on the services your husband receives from us. We shall continue to ensure that his regular staff are allocated to him.

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Review from Charles E (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have an excellent carer who has been looking after me for eight-plus years. The agency is also very good regarding customer care and access.
Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We sincerely appreciate you for taking the time to complete this review. We do acknowledge every feedback from our clients which enables us to maintain the services we provide to all clients. We shall endeavour to keep your regular staff and will ensure that continuity of care is provided.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from D L (Wife of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carer always arrived with a smile and always enquired about the client’s well-being on arrival.
Nothing seemed too much trouble if asked to do some tidying up, e.g. light housework in the client's bedroom, changing bed linen in the client's room. Preparing drinks or food in the kitchen, I was impressed
how the kitchen was always left clean and tidy, as was the bathroom on completing the help my husband required after his shower and creaming his body. The carer would always have time to have a chat with my husband and never appeared to be rushing to leave his client.
Polite and nearly always punctual which has made our experience with GN Care Services overall very impressive! I thank you for your help which, in turn, helped me over a very tricky time!
Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We thank you for taking the time to complete this review. We do appreciate every feedback from our clients which enables us to maintain the services we provide to all clients. We are glad for your experience and we are committed to providing excellent care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E J (Wife of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care given is of an efficient, caring, supportive and friendly nature provided with dignity. A good rapport exists between carer and client which makes care sessions an enjoyable experience.
It has been extremely helpful having continuity of care with familiar carers. This is particularly advantageous
to dementia patients by creating a less stressful and more comfortable daily routine.
I am always grateful to be informed of any delays that might occur due to unforeseen circumstances. This is extremely helpful in enabling me to organise my daily tasks.
Thank you, GN Care Services.
Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We appreciate you taking the time to complete this review. We do acknowledge every feedback from our clients which enables us to maintain the services we provide to all clients. We shall endeavour to keep your regular staff and will ensure that continuity of care is provided.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for GN Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for GN Care Services Ltd is calculated as follows: ( (53 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 75 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GN Care Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Hajarah

Hajarah Bukenya

Job Title: Director and Care Manager GN Care Services Joined: 2020

Hajarah has a wealth of knowledge and experience after working in multiple backgrounds. Hajarah is hard working and caring healthcare worker and maternity nurse with 13 years of experience within the Public and Private Health Care Sector, caring for elderly clients with learning disabilities, mental disabilities, mental health problems and autism.


A friendly and sensitive individual with excellent experience working as part of a team whilst being fully committed and dedicated to making a real difference in a person’s life.

Frequently Asked Questions about GN Care Services Ltd

What Type of Services does GN Care Services Ltd offer?

GN Care Services Ltd offers Home Care.

How many Carers does GN Care Services Ltd employ?

GN Care Services Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GN Care Services Ltd to verify any information. View our terms and conditions. GN Care Services Ltd has an Enhanced Service - more info.