Helping Hands Home Care (Tamworth)

37 George Street, Tamworth B79 7LJ
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9.5 7 Reviews
  • Helping Hands Home Care (Tamworth), Tamworth
Helping Hands Home Care Lichfield & Tamworth is on hand whether you need regular visits throughout the week to help you keep on top of your household tasks, or more intensive live-in support for a complex condition, such as dementia.

The Lichfield & Tamworth team provides individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever the need a person may have, each carer is handpicked for their ability to be selfless towards others and their ability to deliver an exceptional standard of support through all levels of care.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. The Lichfield & Tamworth branch offers a fully managed service that is regulated by the Care Quality Commission (CQC) to the following areas:

Dotshill, Drayton Bassett, Fazeley, Kingsbury, Polesworth, Tamworth, Twycross, Wilnecotte and the surrounding areas.
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Care Provided by Helping Hands Home Care (Tamworth)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Tamworth) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Nicola Evans (Branch Care Manager)

Helping Hands Home Care (Tamworth) Reviews (7)

9.5

Helping Hands Home Care (Tamworth) has a Review Score of 9.5 (9.462) out of 10, based on 7 reviews in the last 2 years.
Over all time Helping Hands Home Care (Tamworth) has 7 reviews.

Overall Experience
  • 6
  • 1
  • 0
  • 0
  • 0
Date Published
  • 7
  • 4
  • 7
  • 7
  • 0
Reviewer Connection to Helping Hands Home Care (Tamworth)
  • 3
  • 2
  • 2
Total of 7, showing 1-7
Review from Julie H (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have cared for my mum for several months, until she deteriorated and her care was taken over by the palliative team. Mum lives with us so we had a lot of contact with the staff. They treated mum like family, she loved them all. If they felt there was a problem, one of the management team
would call me or my daughter to let us know. They were also very helpful if I needed extra calls, they never once let me down. Nicola, the manager, and her team are professional, experienced and so very caring. I can't thank them enough for their love and care.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tamworth)
Good Morning Julie,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that your Mum loved the carers and if they felt there was a problem, one…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Amanda S (Daughter of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been providing care coverage for my father for the past 2 years. We feel very safe in their hands. My father looks forward to their visits, and they always treat him with respect. Nothing is too much trouble for them. We wholeheartedly recommend them to others looking for care.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tamworth)
Amanda,
Thank you for taking the time to leave us a review, we really are very grateful.
We are delighted to hear you feel very safe with Helping Hands and your Father looks forward to the carers…read more
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Shaun D (Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with helping hands carers now for 12 months and the carer I have as helped so much with what I need help with. My care as been excellent from helping hands I very much appreciate all the support and help I've received thank you so much.
Shaun.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tamworth)
Shaun,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear after being with Helping Hands for 12 months, you have found the carer has helped you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann S (Client) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with my care from all carers. No complaints.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joyce V (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my experiences with the carers is a vert positive one. They are all friendly and do everything I ask them to. They know what to do and its done properly. I am very impressed with all the carers that come to me. I am fond of all of them. The office staff are very professional and lovely to talk to.
I am very happy with helping hands.
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Review from E G (Wife of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff have been very helpful and kind, nothing seems too much trouble, when asking for extra hours Helping Hands have always obliged.
Lovely carers, my husband enjoys their company.
  • Staff
  • Care / Support
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  • Treated with Dignity
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Review from Betty G (Wife of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been very happy with his experience with Helping Hands Home Care and the team who come out to shower him 3 times per week, caring and friendly - have become part of family. We are happy to recommend you and your team. We also feel your staff are highly trained to carry out their duties.
Regarding management, would help if it were possible to let clients know, where possible, in advance and who is coming out. Do understand your difficulties. Please keep up the good work, we need you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Helping Hands Home Care (Tamworth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Helping Hands Home Care (Tamworth) is calculated as follows: ( (35 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 42 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Tamworth) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Evans

Job Title: Branch Care Manager

As Branch Care Manager, I’m committed to enhancing care quality through strategic
management and personalised support. I foster a positive environment for caregivers and
clients, aligning with Helping Hands’ values of kindness, empathy, and excellence.
My decade of healthcare experience, including hands-on care and operations
management, makes me well-suited to lead.With a focus on kindness, a value I deeply
share with the company, I’m excited to contribute to the mission of providing exceptional,
compassionate care.

Frequently Asked Questions about Helping Hands Home Care (Tamworth)

What Type of Services does Helping Hands Home Care (Tamworth) offer?

Helping Hands Home Care (Tamworth) offers Home Care.

How many Carers does Helping Hands Home Care (Tamworth) employ?

Helping Hands Home Care (Tamworth) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Tamworth) to verify any information. View our terms and conditions. Helping Hands Home Care (Tamworth) has an Enhanced Service - more info.