Helping Hands Home Care (Tamworth)

37 George Street, Tamworth B79 7LJ
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8.8 4 Reviews
  • Helping Hands Home Care (Tamworth), Tamworth
Helping Hands Home Care Lichfield & Tamworth is on hand whether you need regular visits throughout the week to help you keep on top of your household tasks, or more intensive live-in support for a complex condition, such as dementia.

The Lichfield & Tamworth team provides individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever the need a person may have, each carer is handpicked for their ability to be selfless towards others and their ability to deliver an exceptional standard of support through all levels of care.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. The Lichfield & Tamworth branch offers a fully managed service that is regulated by the Care Quality Commission (CQC) to the following areas:

Dotshill, Drayton Bassett, Fazeley, Kingsbury, Polesworth, Tamworth, Twycross, Wilnecotte and the surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Tamworth) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Nicola Evans (Branch Care Manager)

Helping Hands Home Care (Tamworth) Reviews (4)

8.8

Helping Hands Home Care (Tamworth) has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Tamworth) has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
3
4
4
0

Review from Ann S (Client) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with my care from all carers. No complaints.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce V (Client) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my experiences with the carers is a vert positive one. They are all friendly and do everything I ask them to. They know what to do and its done properly. I am very impressed with all the carers that come to me. I am fond of all of them. The office staff are very professional and lovely to talk to.
I am very happy with helping hands.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from E G (Wife of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been very helpful and kind, nothing seems too much trouble, when asking for extra hours Helping Hands have always obliged.
Lovely carers, my husband enjoys their company.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Betty G (Wife of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very happy with his experience with Helping Hands Home Care and the team who come out to shower him 3 times per week, caring and friendly - have become part of family. We are happy to recommend you and your team. We also feel your staff are highly trained to carry out their duties.
Regarding management, would help if it were possible to let clients know, where possible, in advance and who is coming out. Do understand your difficulties. Please keep up the good work, we need you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Helping Hands Home Care (Tamworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Helping Hands Home Care (Tamworth) is calculated as follows: ( (17 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Tamworth) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Evans

Job Title: Branch Care Manager

As Branch Care Manager, I’m committed to enhancing care quality through strategic
management and personalised support. I foster a positive environment for caregivers and
clients, aligning with Helping Hands’ values of kindness, empathy, and excellence.
My decade of healthcare experience, including hands-on care and operations
management, makes me well-suited to lead.With a focus on kindness, a value I deeply
share with the company, I’m excited to contribute to the mission of providing exceptional,
compassionate care.

Frequently Asked Questions about Helping Hands Home Care (Tamworth)

What Type of Services does Helping Hands Home Care (Tamworth) offer?

Helping Hands Home Care (Tamworth) offers Home Care.

How many Carers does Helping Hands Home Care (Tamworth) employ?

Helping Hands Home Care (Tamworth) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Tamworth) to verify any information. View our terms and conditions. Helping Hands Home Care (Tamworth) has an Enhanced Service - more info.