Helping Hands Home Care (Chigwell)

68 The Broadway, Debden, Loughton IG10 3ST
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8.5 2 Reviews
  • Helping Hands Home Care (Chigwell), Loughton
Helping Hands Chigwell is on hand to provide industry-leading home care to families in need of support in Ilford, Barking, Dagenham, Woodford Green, Loughton, Chigwell and surrounding areas.

Whatever the care you need, Helping Hands has more than 30 years' experience in providing dedicated home care to over 40,000 families across the UK. Built on family values and offering a fully managed service that is regulated by the Care Quality Commission (CQC), families in and around Chigwell can rest assured their care is safe, efficient and reliable.

The Chigwell branch offers a wide range of care, including short visits up to several hourly or overnight calls throughout the week. It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Additionally, Helping Hands Chigwell provides one-to-one, 24-hour live-in care from a fully qualified carer to ensure people can remain where they feel the most comfortable.

No matter your needs, requirements and preferences, Helping Hands Chigwell and its compassionate carers are on hand to provide individually tailored support. Whether you need regular help with household chores or support for a complex condition, Helping Hands are they for you.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Chigwell) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Bianca Rotaru (Branch Care Manager)

Helping Hands Home Care (Chigwell) Reviews (2)

8.5

Helping Hands Home Care (Chigwell) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Chigwell) has 2 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Helping Hands Home Care (Chigwell)
  • 1
  • 1
Total of 2, showing 1-2
Review from T B (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cleo A (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Helping hands for our dad. We've had a variety of carers and found all to be top class. Caring, considerate and friendly. They all go above and beyond and understand dads delicate condition.
They will try their best to accommodate last min requests. We have been happy with their services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Chigwell) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Chigwell) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Chigwell) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Bianca

Bianca Rotaru

Job Title: Branch Care Manager

I ensure top-quality, person-centred care by leading a skilled team, managing budgets, and maintaining standards. I assess customer needs, set up care packages, and ensure continuity in care. I take pride in evaluating performance and tackling challenges.


Outside work, I enjoy dining out with my husband and spending quality time with family.

Frequently Asked Questions about Helping Hands Home Care (Chigwell)

What Type of Services does Helping Hands Home Care (Chigwell) offer?

Helping Hands Home Care (Chigwell) offers Home Care.

How many Carers does Helping Hands Home Care (Chigwell) employ?

Helping Hands Home Care (Chigwell) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chigwell) to verify any information. View our terms and conditions. Helping Hands Home Care (Chigwell) has an Enhanced Service - more info.