SGM Care Agency Ltd

75-79, Plumstead Hight Street, Plumstead, London SE18 1SB
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9.9 24 Reviews
  • SGM Care Agency Ltd, London
SGM Care Agencies Ltd is a dynamic organisation that is passionate about care.

SGM are committed to the highest professional standard of patient-centred care, making sure clients or loved ones are provided with choice, compassion and respect from a small, local and experienced qualified team of carers.

Staff visit in the client's home to discuss individual needs and then work to create a bespoke care package.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19
  • Weekly Live-in Care Fees: from £900

Call for fees base on assessment

These prices are only a guideline, please contact SGM Care Agency Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sure Grace Ministries Care Agencies Ltd

Person in charge

  • Uche Ijeh (Manager)

SGM Care Agency Ltd Reviews (24)

9.9

SGM Care Agency Ltd has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years.
Over all time SGM Care Agency Ltd has 24 reviews.

Overall Experience
  • 15
  • 7
  • 2
  • 0
  • 0
Date Published
  • 24
  • 7
  • 7
  • 13
  • 11
Reviewer Connection to SGM Care Agency Ltd
  • 7
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from J P (Friend of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend gets services from this company. I am always with my Aunty when the carer arrives, she is so professional, she keeps to her times and is friendly. My Aunty has been very happy and she feels good at each visit the carer makes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am comfortable with the care and the management are very supportive and they are flexible. I like their communication skills and they are good with timekeeping.
I will say that I can and will recommend your care providers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P A (Client) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the service that SGM Care has given me. They are good. Good communication and timekeeping. They do their job well and I am very happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A A (Client) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good customer service and good timekeeping. The office staff are very polite and helpful. Since I started using SGM Care, my home and environment have changed to a clean home to stay and live. The carer is very polite and does her job well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for SGM Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for SGM Care Agency Ltd is calculated as follows: ( (75 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SGM Care Agency Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Uche Augusta

Uche Augusta Idehen

Job Title: Register Manager Joined: 2018

My name is Uche, Managing Director and registered manager for SGM CARE Agencies.


I have been a carer since 2006 in Harmony Care, in 2014 I moved to crossroad care where I worked as a support worker, working with elderly people and learning disabilities, in 2016 I was with Avante care home as a Team leader managing a group of carers in a dementia home, in 2018 I was working as a field care supervisor, managing group of carers in the committee. I have various variety of skills to help support individuals in order to get back their independence.


I am a good communicator, easy-going and a people person. I love to care for individuals with compassion and empathy. The well-being of my service user is my priority.


Qualifications
- Level 5 Managing in HSC QCF
- BSC Public Administration
- Level 3 Diploma in HSC Adult


Should you need further information, please do not hesitate to contact me.

Trecia

Trecia Hibbert

Job Title: Care Manager Joined: 2023

My Name is Trecia Hibbert, I am the Care Manager for SGM CARE Agencies. I have been working in the care industry since 2005 at Elibariki Community Care where I worked as a Care Worker and Field Supervisor. The joy of supporting individuals to maximise their well-being in the comfort of their own homes has given me the drive to continue and develop my career in the care industry.


In 2014 I moved to Eleanor Care where I continue to work as a care worker, Team Leader, Care Coordinator and Register Manager. Over the years I have managed over three hundred care workers caring for over four hundred service users in the community. I have various skills to support and train individuals to carry out care that is effective and caring with passion and empathy.


I have a strong belief in person-centred care and that everyone has the right to respect, dignity and care tailored to meet their needs. I am a good communicator, easygoing and a people person.


My motor: I have a duty of care; the well-being of my service users is my priority. Qualifications NVQ Level 2 Health and Social Care, NVQ Level 3 health and social care, Level 5 in Leadership and management health and social care.

Alisha

Alisha Akther

Job Title: Field Care Supervisor Joined: 2023

My Name is Mst Alisha Akther an employee of SGM Care Agencies. Where I worked as a field supervisor and Care Worker. I passed my higher secondary exam from Biswanath Govt. College in Bangladesh, where I study Science and Business Studies.


I thought of working as a care worker and doing some study in 2022, I passed my IELTS exam in 2023 my score was 6.5. After my studies, I migrated to the UK and started working as a care worker with SGM Care Agency.

My induction and training were delivered with such competency, delicacy, passion, and empathy it has given me the drive to take care of vulnerable adults with the utmost respect and care.


I am passionate about my work and belief in person-centred care. I try my best to support the service user to live in their own home while promoting independence. I start my day with confidence and ambition. I am good at communicating with people.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SGM Care Agency Ltd to verify any information. View our terms and conditions. SGM Care Agency Ltd has an Enhanced Service - more info.