Families Care

Unit 3, Paragon House, Barnfield Road Industrial Estate, Leek ST13 5QG
Review Us
8.5 3 Reviews
  • Families Care, Leek
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35

No extra costs involved

These prices are only a guideline, please contact Families Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Families Care

Person in charge

  • Paula Shepherd (Manager)
Are you the Owner/Manager of Families Care? View your Advertising Options

Families Care Reviews (3)

8.5

Families Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Families Care has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 2
  • 2
  • 2
  • 1
Reviewer Connection to Families Care
  • 2
  • 1
Total of 3, showing 1-3
Review from Simon E (Son of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Families Care to be reliable, conscientious, thoughtful, treat Mum like a family member, nothing too much trouble, excellent communication particularly when there's an issue, providing an excellent service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Deborah W (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have Families Care for my father when we are away. The Manager came to meet us all and took a full history and background. My father was very happy with his visits and we were able to relax more whilst away knowing that he was being visited. All contact with Families Care has been professional and
friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet B (Daughter of Client) published on 30 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have employed Families Care for the last 12-months to provide care for my dad who is 93 and has Alzheimer’s.
They have been excellent, both Dad and I have appreciated their kindness, thoughtfulness and reliability. High standards and professionalism were evident at all times.
Dad looked forward
to their visits, the friendly conversation and attention to his needs made both him and me feel safe.
He was always treated with kindness and dignity.
The manager is very flexible in meeting your needs which is so important as situations can change rapidly.
I highly recommend both the manager and her staff.
Reply from Paula Shepherd, Manager at Families Care

Janet - thank you so much for taking the time to write a review. I know all the staff who cared for and supported your dad always looked forward to their time with him. He is a true gentleman, and his stories were easy to listen to. We all miss him and sincerely hope he is settled and happy. Wishing you, your dad and your family very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Families Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Families Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Families Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Families Care

What Type of Services does Families Care offer?

Families Care offers Home Care.

How many Carers does Families Care employ?

Families Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Families Care to verify any information. View our terms and conditions. Families Care has an Basic Service - more info.