Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Families Care

stars
stars 03 April 2025
We have found Families Care to be reliable, conscientious, thoughtful, treat Mum like a family member, nothing too much trouble, excellent communication particularly when there's an issue, providing an excellent service.
Review from Simon E (Son of Client/Service User)
stars
stars 31 March 2025
We have Families Care for my father when we are away. The Manager came to meet us all and took a full history and background. My father was very happy with his visits and we were able to relax more whilst away knowing that he was being visited. All contact with Families Care has been professional
and friendly.
Review from Deborah W (Daughter of Client/Service User)
stars
stars 30 May 2021
I have employed Families Care for the last 12-months to provide care for my dad who is 93 and has Alzheimer’s. They have been excellent, both Dad and I have appreciated their kindness, thoughtfulness and reliability. High standards and professionalism were evident at all times. Dad looked forward
to their visits, the friendly conversation and attention to his needs made both him and me feel safe. He was always treated with kindness and dignity. The manager is very flexible in meeting your needs which is so important as situations can change rapidly. I highly recommend both the manager and her staff.
Review from Janet B (Daughter of Client/Service User)