Mediline Home Care Calderdale Branch

Office 2, Unit 16 Park View Court, St Paul's Road, Shipley BD18 3DS
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1.2 1 Review
  • Mediline Home Care Calderdale Branch, Shipley
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Care Provided by Mediline Home Care Calderdale Branch

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Robinson (Manager)
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Mediline Home Care Calderdale Branch Reviews (1)

1.2

Mediline Home Care Calderdale Branch has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Mediline Home Care Calderdale Branch has 1 review.

Overall Experience
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  • 0
  • 0
  • 0
  • 1
Date Published
  • 1
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  • 1
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Reviewer Connection to Mediline Home Care Calderdale Branch
  • 1
Total of 1, showing 1-1
Review from L T (Daughter of Client) published on 16 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
The cqc acted promptly and issued a safeguarding against Mediline.
Also known as two other different companies, although not allowed to mention the company names here, they often use the other names during talking to them (never a good sign). My mother was not only neglected by this company, their
behaviour was at times negligent. No meals, no personal care, missed visits, no schedule, visiting for 15 minutes not 30, speaking to my mother like a child, the condition of the house was described by her friend as a hovel. Fridge full of mouldy food, bins overflowing, medication scattered everywhere, trip hazards when my mum is partially sighted, and now has malnutrition, refusing to allow her to reduce visits and rude and dishonest management. For your health and the health of your loved one, steer clear.
Reply from Amanda Price, Regional Director at Mediline Home Care Calderdale BranchI'm really sorry that you have had to raise your concerns. This Safeguarding was raised through the relevant Local Authority and escalated to CQC and followed up in line with our Policies and Procedures internally. All responses, after a thorough and robust investigation have been submitted to both CQC and the LA and both have not requested any further information from us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Mediline Home Care Calderdale Branch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.167 for Mediline Home Care Calderdale Branch is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mediline Home Care Calderdale Branch is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mediline Home Care Calderdale Branch to verify any information. View our terms and conditions. Mediline Home Care Calderdale Branch has an Basic Service - more info.