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All Care - Crawley

Floor 2, Magellan Terrace, Gatwick Road, Crawley, West Sussex RH10 9PJ
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All Care - Crawley, Crawley
All Care - Crawley, Crawley
All Care - Crawley, Crawley

All Care West Sussex is a trusted, CQC-registered home care provider with more than 25 years of experience supporting people to live independently, safely and comfortably in their own homes. As a local care company, they are proud to deliver person-centred care that is built around each individual’s needs, preferences, routines and aspirations.

Their compassionate and highly trained care team understands that no two people are the same. That's why every...  

Care Provided by All Care - Crawley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£33.17 - £49.76

For a live-in care fee quote, contact the All Care West Sussex team.

Contact All Care - Crawley to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Lorraine Nash (Operations Manager)

All Care - Crawley Reviews (10)

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Over all time All Care - Crawley has 10 reviews.

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Review from J C (Wife of Client) published on 12 May 2021 Submitted via Postal Card
Overall Experience

At the present time, the care from this agency has definitely deteriorated. We get so many new carers who are not competent working with the equipment my husband uses. We get so many different carers in a week and just get used to people and then don't see them again. The standard of his personal care is also not as good as it was when we first had their service.

Reply from Hetal Purshottam, Recruitment Officer at All Care - Crawley

Thank you for your review and bringing to our attention the concerns that you have raised, we are very sorry that our services have not been to the usual high standards that All Care adheres to. I have passed the details along to the Registered Manager who will be in touch to discuss the details and look to improve the services delivered.

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Review from N G (Son-in-law of Client) published on 11 May 2021 Submitted via Postal Card
Overall Experience

The service was very very good and we totally agree that we can recommend All Care to anyone who needs care for loved ones. Amazing service from the total team.

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Review from Shaun H (Son of Client) published on 28 April 2021 Submitted via Postal Card
Overall Experience

What can we say? All the carers that have come to look after my dad have been A-class. They are all lovely, caring and professional.

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Review from E W (Client / Service User) published on 23 April 2021 Submitted via Postal Card
Overall Experience

The care that I'm getting is good. The only thing I would like to change is that the times keep changing. As a result of this, my son couldn't have a break last year and hasn't had a break for two years.

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Review from Garry B (Son of Client) published on 1 April 2021 Submitted via Website
Overall Experience

The care provider is always at the end of the phone to discuss any aspects of the care given and if this needs to be tweaked, they are happy to work in partnership to provide the best possible care for my Mum.

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Review from Karren W (Daughter of Client) published on 31 March 2021 Submitted via Website
Overall Experience

There are some amazing carers within this agency. My mum is cared for extremely well by the majority of them. I do feel that the weekly rota changes on a daily basis and Mum is confused by the changes. I also feel you have some amazing people working for you, their knowledge and insightfulness is not recognised or rewarded and you take advantage of them. Two of your carers have saved my mum’s life by recognising how poorly she was, but I feel that was taken for granted by your organisation. How do you really expect your employees to give the level of care that they do when they are paid and treated so poorly? I ask you to look at your management strategy and review it with haste before you lose your most important assets.

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Review from Ken S (Son of Client) published on 31 March 2021 Submitted via Website
Overall Experience

All Care have been giving my mother an absolutely fantastic service. All of your carers are superb and mum couldn’t be happier with the service that you provide, so please keep up the good work in the future.

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Review from Florence Mary S (Niece of Client) published on 31 March 2021 Submitted via Website
Overall Experience

My Auntie is very happy with the staff, they are caring and actually talk to her and not down to her, in fact, they really cheer her up some days when she is fed up, with not being able to get out of bed. I have met a lot of the young women and find them caring and kind. My Auntie and I are very happy with the care she receives from All Care, I do not live in the same county as my Auntie, but whenever I have made a surprise visit everything has always been just as it should be. The office staff are very helpful. If I have a problem they will sort it out for me.

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Review from Terry G (Son of Client) published on 31 March 2021 Submitted via Website
Overall Experience

I am pleased with the level of care that my mother is receiving. The staff are always cheerful, efficient and helpful. It was a member of staff who discovered a lump in my mother's breast. Her attention lead to early treatment for my mother.

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Review from Linda C (Daughter of Client) published on 31 March 2021 Submitted via Website
Overall Experience
During the last year and certainly less recently the times and number of carers my mum has had have been inconsistent. My mum would benefit from having a smaller group of regular carers who know her and who she knows.
More recently I have been made aware of the pass system (though I was not told this by the care agency).
This has helped as my mum's memory is failing and this has kept me more aware of what the real situation is.
I appreciate that times have been difficult but when we have asked for particular carers this to a large extent has not happened. This may be because it was not possible but there seemed to be a lack of information around this and indeed 2-3 visits in the last year were missed.

However more recently mum seems to have about 10 different carers a week instead of the previous 13-14 and the times seem to be more consistent with what she wants which is an improvement. Some carers are really good and a few have been poor. It is difficult to generalise.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 February 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (1)

News
  • 15 Jul 2026

    All Care West Sussex Shows Support for England Team The team at All Care West Sussex recently came together to show their support for the England team, proudly wearing England...

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for All Care - Crawley.

Accreditations

There are no accreditations posted yet for All Care - Crawley.

Meet the Team (5)

Lorraine Nash
Lorraine NashJob Title:Operations Manager

Lorraine Nash is an experienced Operations Manager with a wealth of knowledge across the health and social care sector. Passionate about delivering outstanding, person-centred care, she works closely with teams to ensure every individual receives support that is tailored to their unique needs, preferences and goals.

Lorraine is committed to maintaining the highest standards of care and takes great pride in supporting services that make a positive difference within local communities. Her leadership, expertise and dedication help ensure people can live independently, safely and with dignity in the place they call home.

Kieran Yeo
Kieran YeoJob Title:Business Management GraduateJoined: 2025

As a Business Management graduate, Kieran Yeo is passionate about supporting sustainable growth while ensuring the highest standards of quality care remain at the heart of service delivery. He is committed to developing a successful and sustainable business that creates lasting benefits for local communities, colleagues and the people who rely on care services.

As All Care’s Social Value Champion, Kieran leads and supports charitable initiatives and fundraising activities for organisations including The Care Workers’ Charity and the Royal Voluntary Service. He is dedicated to creating positive social impact, building strong community partnerships and helping ensure that business success goes hand in hand with making a meaningful difference in the communities All Care serves.

Chris Koymans
Chris KoymansJob Title:Director of Quality, Compliance and Training

Chris Koymans brings a wealth of experience in health and social care, having progressed from operational leadership into specialist roles focused on quality, compliance and workforce development. As Director of Quality, Compliance and Training, she is dedicated to maintaining the highest standards of care across all services.

Passionate about supporting frontline care professionals, Chris works closely with Registered Managers and office teams to ensure colleagues feel valued, confident and equipped to deliver exceptional person-centred care. She champions continuous improvement, regulatory excellence and best practice throughout the organisation.

Chris also oversees All Care’s in-house training programme, ensuring new and existing care professionals receive the knowledge, skills and support they need to thrive in their roles. Her commitment to quality, professional development and care excellence helps create positive outcomes for both clients and care teams alike.

Charlotte Tucker
Charlotte TuckerJob Title:HR Business PartnerJoined: 2025

Charlotte Tucker brings a strong people-focused approach to her role as HR Business Partner, drawing on her background in education and her CIPD Level 5 qualification, with ambitions to further develop her expertise through achieving CIPD Level 7. She is passionate about employee engagement, retention and recognition, and has played a key role in launching internal initiatives that celebrate long service, achievements and the valuable contribution colleagues make every day.

Charlotte works closely with frontline care professionals and management teams, providing practical HR guidance and support across a range of workplace matters, helping to foster a positive, inclusive and supportive working environment where colleagues can thrive and develop.

Alongside her HR responsibilities, Charlotte serves as All Care’s Social Value Lead, reflecting her commitment to creating positive impact beyond business performance. She champions initiatives that support local communities and charities, encourage environmental responsibility and promote sustainable business practices, ensuring that All Care continues to make a meaningful difference for the people and communities it serves.

Gregg Wilson
Gregg WilsonJob Title:Regional Director

Gregg Wilson is an experienced leader with a strong track record in health and social care, dedicated to delivering high-quality, person-centred services across the region. As Regional Director, he works closely with operational teams to support growth, maintain excellence and ensure the highest standards of care are consistently achieved.

Passionate about empowering people, Gregg is committed to developing strong teams, supporting Registered Managers and fostering a culture of continuous improvement. He believes that exceptional care starts with exceptional people and takes pride in creating environments where colleagues can develop, succeed and make a meaningful difference in the lives of those they support.

Through his strategic leadership, extensive sector knowledge and commitment to quality, Gregg helps ensure that local communities have access to reliable, compassionate and outstanding care services.

Frequently Asked Questions about All Care - Crawley

How many Carers does All Care - Crawley employ?

All Care - Crawley employs 85 carers.

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