What Type of Services does Laurel Homecare Ltd offer?

Laurel Homecare Ltd offers Home Care.

How many Carers does Laurel Homecare Ltd employ?

Laurel Homecare Ltd employs 24 carers.

Laurel Homecare Ltd, 29/29A Cedar Lodge, Martock Business Park, Martock, Somerset TA12 6HB

Review from Mollie L (Client) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

Laurel Home Care have been invaluable to me. Not only do they provide personal care with utmost dignity and respect, they also support me mentally and emotionally with kindness and sensitivity. They've encouraged me to challenge my fear, and the wheelchair vehicle allows me to access the community.

They have given me a quality of life and without exaggeration, they have saved my life.

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Review from E N (Client) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

Great company, truly caring carers, and a team who listen and adapt to my personal needs and preferances. I feel accepted as myself and supported/encouraged to meet my needs and work together on goals. A very neurodivergent affirming atmosphere and understanding approach. My quality of life has greatly

improved with Laurel and its staff and services.

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Review from Sally S (Daughter of Client) published on 7 January 2025 Submitted via Website • Report

Overall Experience

Laurel Homecare provided care for my father after his diagnosis of Alzheimer's and care for my mother who has MS and metal health problems. They were nothing but fantastic in looking after my mother in particular who struggled to deal with my father's illness and later on, death. They were comforting

and supportive; giving her someone to talk to each day. They helped her with housework too. They have an app they use to record their visits and I found that extremely useful as I could check on how my parents were doing on a daily basis. They would also contact me with any concerns about their health or wellbeing via email or a phone call. It was straightforward to increase or decrease the sessions and I had a meeting with the manager/owner about my parent's needs so it was clear to the carers about what they need to do when they were with them. Communication to the office was excellent.

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Review from A C (Wife of Client) published on 3 January 2025 Submitted via Website • Report

Overall Experience

I wouldn't hesitate to recommend The Laurels Home Care. They have been so good. Really kind, approachable, friendly staff, always ready to provide excellent help and care. Both my husband and myself have felt very confident in them coming into our home.

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Review from Margaret P (Client) published on 24 July 2024 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for all of the carers, if it was not for them I would more or less be in a home or gone.

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Review from Martin S (Son of Client) published on 6 October 2023 Submitted via Website • Report

Overall Experience

Laurel Homecare provided care at home for my father from April 2020 until August 2023 by which time residential care had become necessary. The care staff are excellent overall and some are outstanding, especially the carer who provided live-in care for a few weeks at the end of the period. All of them

showed genuine care for the resident and coped admirably with the occasional crises of illness, accidents, etc that are familiar to anyone caring for a very elderly person with assorted health issues. The company is very reliable indeed and in the event of staffing problems the senior management roll up their sleeves and provide essential cover. Laurel is a small enough organisation to be accessible, so relatives managing care on behalf of elderly clients can contact the directors if necessary, yet large enough to have sufficient resources. On occasions they have gone well beyond expectations and helped with things that would not normally be within their remit. Highly reccommended.

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Review from Heather B (Daughter of Client) published on 22 August 2023 Submitted via Website • Report

Overall Experience

Laurel Homecare has been providing daily care for my mum for nearly two years, checking daily on her safety and well-being. Mum is now moving into a residential care home, and the family would like to take this opportunity to thank all at Laurel for their care and kindness during this period. She enjoyed

her daily visits from all of the carers and very much appreciated their support.

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Review from Judy T (Client) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

I needed help at short notice following an unexpected admission to the hospital.
Laurel Homecare could not have been more empathetic and helpful.
I got the support I needed when I came home, plus the reassurance that the help would be there.

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Review from B K (Husband of Client) published on 4 July 2023 Submitted via Postal Card • Report

Overall Experience

I feel management is weak and it would be helpful to receive an email about who is due to see us and when, especially when a charge is required as we have several times been "caught" eating a meal. As far as the "coal face" staff they are friendly and cheerful and there is a considerable chit-chat with

my wife which sounds very happy through the wall and in her room.

Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd

Thank you for your positive comments in relation to our staff being friendly and cheerful, as an organisation we pride ourselves on the calibre, commitment, experience and continuous training of our staff, which enables them to be able to deliver person centred care to each individual. We are disappointed that you feel the management is weak, as you have members of the management team including myself (Registered Manager) and our Care Supervisors visit to complete care visits and discuss your care package with yourself and your wife. Regarding being made aware of visit times, we use an electronic care planning system which was discussed at pre-assessment, where all relatives and service users are able, should they wish, to access the system to view their care notes and visit times. This was offered to you and your daughter, however our Care Co-ordinator has not received a request from you to access this. If you wish to access the system, please contact the office.

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Review from Patricia B (Client) assisted by family/friend published on 31 January 2023 Submitted via Postal Card • Report

Overall Experience

Very happy with the care you are providing for me. Thank you all very much.

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Review from Ronald N (Client) assisted by family/friend published on 31 January 2023 Submitted via Postal Card • Report

Overall Experience

Thank you for all the care and attention you give and for being so kind.

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Review from B H (Wife of Client) published on 11 January 2023 Submitted via Postal Card • Report

Overall Experience

Brilliant

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Review from Margaret R (Client) published on 5 January 2023 Submitted via Postal Card • Report

Overall Experience

All very good.

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Review from Valerie G (Client) assisted by family/friend published on 5 January 2023 Submitted via Postal Card • Report

Overall Experience

Everyone is absolutely excellent. I love it. I wouldn't change them for the world.

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Review from Peter W (Client) published on 21 December 2022 Submitted via Postal Card • Report

Overall Experience

I can personally recommend Laurel Homecare for their friendly and considerate care tailored to your needs. They helped me look after my wife during a very difficult year. I now live on my own but still, continue to have some limited assistance although I am in good health for my age.

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Review from B H (Wife of Client) published on 19 December 2022 Submitted via Postal Card • Report

Overall Experience

I can't praise them enough for all the help.
Brilliant!

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Review from S H (Client) published on 16 December 2022 Submitted via Postal Card • Report

Overall Experience

My carers are always smiling and cheerful when they arrive which is important when you live on your own, as they are often the only people I see that day. I always feel safe while being cared for, and despite being very ashamed and embarrassed by my situation I am always treated with dignity and professionalism.

I trust my cares and feel that they always have my best interest at heart and would ensure that I was safe and settled before leaving me. I am treated with compassion and look forward to them coming. I am grateful and very happy with the care I'm provided with. Thank you very much to everyone involved.

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Review from Kate D (Friend of Client) published on 30 November 2022 Submitted via Postal Card • Report

Overall Experience

The client has been using the Day Centre service for a month, going twice a week. She is treated very well, made to feel welcome and enjoys her visits. The food provided is good and there are different activities each day which are supported by staff, these include music, drawing and painting, pamper

sessions and more.

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Review from L M (Wife of Client) published on 16 November 2022 Submitted via Website • Report

Overall Experience

I was heavily encouraged to write a review in March because management knew it would be glowing. How quickly things changed. It started with the odd care call being left uncovered. This quickly escalated to care visits being cancelled with 2 hours notice and sitting services not being covered at all,

which meant having to cancel pre-booked appointments last-minute. At the day centre, my husband was fed a previously well-documented allergen, which needed hospital treatment. 14 days later the same member of staff wrote a dangerously written care plan that had to be taken down again within 24 hours of release. It was only seen because I reported the document. This has ended with lies being told and my name being muddied, leading to the company handing back the package of care. There was no attempt on their part to find out the full story about very poor attitudes coming from a manager. They even harassed my husband to lie about his feelings regarding another review.

Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd

We are disappointed to read this review. This was a significant package involving many hours over seven days a week, including delivery of personal care and full day sitting services. All essential care needs were always met and we were transparent and honest when we were unable to fully facilitate the full package, and clear communication was upheld between Laurel Homecare, the client's wife and Adult Social Care at all times.

This package also included a separate contract with a day centre provider which is mentioned within this review, however this is a separate company to Laurel Homecare Ltd.

The package of care was ceased after discussions with Adult Social Care for a multitude of complex reasons, and all correct processes were followed.

All points raised within this review have been addressed directly in a professional private manner with the client and relevant individuals, and we do not feel that this is the relevant platform to further discuss these matters.

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Review from Rita C (Wife of Client) published on 5 October 2022 Submitted via Postal Card • Report

Overall Experience

My husband is always happy although tired when I collect him. He is stimulated by the other clients and activities that he chooses to participate in and relates very well to his carer who as an ex nurse, I cannot fault.