Laurel Homecare Ltd

I would like to thank Laurel Home Care for the kindness and compassion they showed towards my father and to us as a family.. they supported us and gave us advise during a very difficult period and were kind enough to always step in and provide additional support when ever they could. Because of the nature of my father's illness he related to some staff better than others but that was nothing to do with their professional care, more to his fear of falling . I would and have recommended Laurel house to any one who needs additional care ,

Laurel Home Care LHC) has been providing care for my parents for several years. Although they now care only for my mother, we continue to be very pleased with the care and support they give her. A couple of the carers have provided care for her since we employed LHC's services and this has proved to be a massive bonus as they know her well and she knows them well. With her dementia, this consistency helps her to stay calmer. All of the carers carry out their tasks well and there are a few that often go the extra mile.

Wheelchair hard to move in toilets but the staff help her to move around. My mum loves going she enjoys every day.

Laurel Home Care have been invaluable to me. Not only do they provide personal care with utmost dignity and respect, they also support me mentally and emotionally with kindness and sensitivity. They've encouraged me to challenge my fear, and the wheelchair vehicle allows me to access the community. They have given me a quality of life and without exaggeration, they have saved my life.

Great company, truly caring carers, and a team who listen and adapt to my personal needs and preferances. I feel accepted as myself and supported/encouraged to meet my needs and work together on goals. A very neurodivergent affirming atmosphere and understanding approach. My quality of life has greatly improved with Laurel and its staff and services.

Laurel Homecare provided care for my father after his diagnosis of Alzheimer's and care for my mother who has MS and metal health problems. They were nothing but fantastic in looking after my mother in particular who struggled to deal with my father's illness and later on, death. They were comforting and supportive; giving her someone to talk to each day. They helped her with housework too. They have an app they use to record their visits and I found that extremely useful as I could check on how my parents were doing on a daily basis. They would also contact me with any concerns about their health or wellbeing via email or a phone call. It was straightforward to increase or decrease the sessions and I had a meeting with the manager/owner about my parent's needs so it was clear to the carers about what they need to do when they were with them. Communication to the office was excellent.

I wouldn't hesitate to recommend The Laurels Home Care. They have been so good. Really kind, approachable, friendly staff, always ready to provide excellent help and care. Both my husband and myself have felt very confident in them coming into our home.

I have nothing but praise for all of the carers, if it was not for them I would more or less be in a home or gone.

Laurel Homecare provided care at home for my father from April 2020 until August 2023 by which time residential care had become necessary. The care staff are excellent overall and some are outstanding, especially the carer who provided live-in care for a few weeks at the end of the period. All of them showed genuine care for the resident and coped admirably with the occasional crises of illness, accidents, etc that are familiar to anyone caring for a very elderly person with assorted health issues. The company is very reliable indeed and in the event of staffing problems the senior management roll up their sleeves and provide essential cover. Laurel is a small enough organisation to be accessible, so relatives managing care on behalf of elderly clients can contact the directors if necessary, yet large enough to have sufficient resources. On occasions they have gone well beyond expectations and helped with things that would not normally be within their remit. Highly reccommended.

Laurel Homecare has been providing daily care for my mum for nearly two years, checking daily on her safety and well-being. Mum is now moving into a residential care home, and the family would like to take this opportunity to thank all at Laurel for their care and kindness during this period. She enjoyed her daily visits from all of the carers and very much appreciated their support.

I got the support I needed when I came home, plus the reassurance that the help would be there.

I feel management is weak and it would be helpful to receive an email about who is due to see us and when, especially when a charge is required as we have several times been "caught" eating a meal. As far as the "coal face" staff they are friendly and cheerful and there is a considerable chit-chat with my wife which sounds very happy through the wall and in her room.

Very happy with the care you are providing for me. Thank you all very much.

Thank you for all the care and attention you give and for being so kind.

Brilliant

All very good.

Everyone is absolutely excellent. I love it. I wouldn't change them for the world.

I can personally recommend Laurel Homecare for their friendly and considerate care tailored to your needs. They helped me look after my wife during a very difficult year. I now live on my own but still, continue to have some limited assistance although I am in good health for my age.

Brilliant!

My carers are always smiling and cheerful when they arrive which is important when you live on your own, as they are often the only people I see that day. I always feel safe while being cared for, and despite being very ashamed and embarrassed by my situation I am always treated with dignity and professionalism. I trust my cares and feel that they always have my best interest at heart and would ensure that I was safe and settled before leaving me. I am treated with compassion and look forward to them coming. I am grateful and very happy with the care I'm provided with. Thank you very much to everyone involved.