Laurel Homecare Ltd

29/29A Cedar Lodge, Martock Business Park, Martock TA12 6HB
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9.5 29 Reviews
  • Laurel Homecare Ltd, Martock
Laurel Homecare provide bespoke domiciliary homecare for clients aged 18 and above, with a range of varying needs, aiming to provide the same standard of care that one would expect from their own families. This means valuing each person’s unique qualities and seeing them as an individual.

Laurel Homecare passionately believes in best quality, reassuring home care services. It is the skill and compassion of their carers and team that make this belief a reality.

Their aim is to provide a bespoke range of services from staff who are passionate, committed and who genuinely care. By listening to clients and understanding what matters to them, the team can deliver the highest quality of service, tailored to meet each client's individual and changing needs, whilst promoting dignity and independence.

With Laurel Homecare offering a complete range of services, their goal is to allow people to remain in their own homes for as long as they can or wish.

Services can be funded privately or through the local authority.
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Care Provided by Laurel Homecare Ltd

Types of Home Care

  • Visiting Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £43

Please contact us for a personalised quote to suit your needs. We are able to offer services ranging from 30 minute visits to daily sitting services. These can be priced with or without personal care included.

These prices are only a guideline, please contact Laurel Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Laurel Homecare Ltd

Person in Charge

  • Sarah Hall (Director / Registered Manager)

Laurel Homecare Ltd Reviews (29)

9.5

Laurel Homecare Ltd has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Laurel Homecare Ltd has 29 reviews.

Overall Experience
  • 20
  • 6
  • 0
  • 1
  • 2
Date Published
  • 29
  • 2
  • 4
  • 5
  • 24
Reviewer Connection to Laurel Homecare Ltd
  • 11
  • 9
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 29, showing 21-29
Review from Simon P (Friend of Client) published on 30 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
It is heart-warming to read the positive reviews of Laurel Homecare but sadly my friend's experience at the present time is the polar opposite. When Laurel Homecare first started providing services to my friends, the service was as many seem to attest very good, a welcome change to the poor service
offered by previous care providers. Unfortunately, the honeymoon period is over, and the service is failing to deliver the outcomes required. The regularity of last minute let downs, where they cannot deliver the services agreed, has increased, causing anxiety and stress to all involved, and to top it all, when they do turn up, one of their managers believes undertaking domestic chores to support my friends is beneath them, and flatly refuses to complete the tasks asked of them, instead preferring to sit playing on their mobile phone.
Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd
We are disappointed to read this review as we have fully supported the client who himself has voiced he has no complaints in relation to the care received. We have discussed this package of care with…read more
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Review from Chrissy S (Daughter of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not have asked for better care staff who were there from the good days right up to the day my dad passed, staff were easy to talk to about things that I couldn’t get my head around and went above and beyond my expectations.
Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd
Thank you for this lovely review, it was a real pleasure for myself and the team to care for your dad and support you.
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Review from J B (Husband of Client) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's, and the staff are very kind and caring. They look after her very well. I am very pleased with the care and support they give my wife.
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Review from Mary D (Wife of Client) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I leave my husband I feel and know how well looked after he is. The staff are wonderful and the clients are treated with respect which is wonderful. It feels like a lovely warm home and I cannot recommend them highly enough. If all other centres could be like Laurel Homecare Centre how great it
would be for clients. When my husband comes home after his day at Laurel Homecare he is happy and relaxed which is lovely for him and me.
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Review from Jennifer H (Wife of Client) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management are professional yet caring and extremely helpful. Not only do they care for my husband but also give me full support, especially with a challenging illness. My husband thoroughly enjoys his two days week at the Day Centre. He is treated with dignity and a great effort is made
to enable him to partake and enjoy many activities that appeal to him.
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Review from Wendy R (Wife of Client) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband attends the Day Centre one day a week for about four to five months. He is picked up and dropped back home. The staff are friendly, competent and my husband appears to have settled and looks forward to going for the day. The staff always tells me how he has got on during the day, and any
concerns they will inform me and visa/versa. They will listen to my concerns I may have and of course, it gives me a day to be able to do lots of things for myself which is greatly appreciated.
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Review from V S (Client) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late husband and I have used Laurel Homecare for the past four years and I cannot speak highly enough of them. They go above and beyond and have not only supported me physically but emotionally through some of my darkest days and have truly been my lifesaver.
The staff are second to none and are
a big part of my life and I am so happy that they are supporting me.
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Review from S O (Granddaughter of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed with the service and the management of the provision. Communication is poor. There is no clear guidance on what happens if someone they support gets Covid and their policy we were told was not to enter the building if someone has Covid. There are no accessible email addresses on the
website.
Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd
I'm not sure if you were looking at the correct website as our website contains our general email address and telephone numbers and also our Covid policy at the footer is accessible for all to see.…read more
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Review from Mary D (Wife of Client) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Laurel Homecare enough after looking into other places for my husband to go to for day care (he has dementia). When you walk in it has a lovely homely and friendly atmosphere. Nothing is too much trouble for the staff. Everything about Laurel Homecare is fantastic. My husband is so content
when I pick him up. I cannot praise them highly enough.
Sorry to repeat myself but its true!.
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Laurel Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Laurel Homecare Ltd is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Laurel Homecare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (8)

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Sarah Hall

Job Title: Director / Registered Manager Joined: 2019

Registered nurse with significant experience in oncology nursing in addition to hospital and nursing home management, specialising in end-of-life care.

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Philip Hall

Job Title: Director Joined: 2019

Experienced business and financial manager working within the healthcare sector, with specialist experience in surgical theatre procedures. Qualified moving and handling trainer.

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Laura Stoneham

Job Title: Associate Director Joined: 2021

Qualified mental health professional, with significant experience in the social care sector supporting individuals with a variety of social and emotional wellbeing needs.

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Daniel Bowler

Job Title: Deputy Manager Joined: 2021

Previous experience working in various care settings supporting adults with learning disabilities, with a keen interest in charitable work. Qualified trainer in medication management.

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Ronn Vergera

Job Title: Clinical Lead Joined: 2024

Registered nurse with significant experience in hospital settings, with transferable skills to supporting client's clinical needs in the community.

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Mary Ann Tanate

Job Title: Care Supervisor Joined: 2020

Wide range of experience in both the nursing and care sectors, with a passion for delivering high-quality personalised care.

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Vicky Knight

Job Title: Care Supervisor Joined: 2020

Experienced in delivering person centred and dignified care to individuals, in both domiciliary and care home settings.

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Ruth Bishop

Job Title: PA / Administration Lead Joined: 2019

Previous experience within a variety of administration roles, supporting the development of Laurel Homecare from the onset. Ruth is PA to the directors.

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