Please contact us for a personalised quote to suit your needs. We are able to offer services ranging from 30 minute visits to daily sitting services. These can be priced with or without personal care included.
These prices are only a guideline, please contact Laurel Homecare Ltd to find out the exact price for your requirements.
Laurel Homecare Ltd has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Laurel Homecare Ltd has 29 reviews.
Review from Simon P (Friend of Client) published on 30 September 2022
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd
We are disappointed to read this review as we have fully supported the client who himself has voiced he has no complaints in relation to the care received. We have discussed this package of care with the client and their wife in a professional review meeting earlier this week, clearly outlining the remit of our role as a care provider to the client. The reason for us not always being able to provide the full allocation of care was discussed at this review meeting and is due to the complexities with dynamics between carers and the family members, as well as only certain carers being able to meet the complex needs of the client fully. Regarding the use of the mobile phone, we use an electronic care planning and monitoring system which all carers access regularly throughout the sitting services to complete task notes and document care given. The client is aware that this review has been submitted and has expressed his disappointment and voiced his wishes for it not to be published.
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Treated with Dignity
Value for Money
Review from Chrissy S (Daughter of Client) published on 22 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd
Thank you for this lovely review, it was a real pleasure for myself and the team to care for your dad and support you.
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Treated with Dignity
Value for Money
Review from J B (Husband of Client) published on 4 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary D (Wife of Client) published on 30 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jennifer H (Wife of Client) published on 30 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Wendy R (Wife of Client) published on 23 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from V S (Client) published on 10 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from S O (Granddaughter of Client) published on 25 February 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd
I'm not sure if you were looking at the correct website as our website contains our general email address and telephone numbers and also our Covid policy at the footer is accessible for all to see. Our website address is www.laurelhomecare.co.uk. Please be assured that all incidences regarding Covid are dealt with on an individual basis taking into consideration the client's risk rating, our Covid policy, staff safety and current government guidelines. I would like to reassure you that all complaints and concerns are taken seriously by myself and the management team and dealt with according to our policies. I am disappointed to read this review when I have personally responded to your direct complaint to me and we have not yet met to discuss the incident.
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Treated with Dignity
Value for Money
Review from Mary D (Wife of Client) published on 10 December 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.572) out of 10 for Laurel Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Laurel Homecare Ltd is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Laurel Homecare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Nov 2022
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Job Title: Director / Registered Manager
Joined: 2019
Registered nurse with significant experience in oncology nursing in addition to hospital and nursing home management, specialising in end-of-life care.
Job Title: Director
Joined: 2019
Experienced business and financial manager working within the healthcare sector, with specialist experience in surgical theatre procedures. Qualified moving and handling trainer.
Job Title: Associate Director
Joined: 2021
Qualified mental health professional, with significant experience in the social care sector supporting individuals with a variety of social and emotional wellbeing needs.
Job Title: Deputy Manager
Joined: 2021
Previous experience working in various care settings supporting adults with learning disabilities, with a keen interest in charitable work. Qualified trainer in medication management.
Job Title: Clinical Lead
Joined: 2024
Registered nurse with significant experience in hospital settings, with transferable skills to supporting client's clinical needs in the community.
Job Title: Care Supervisor
Joined: 2020
Wide range of experience in both the nursing and care sectors, with a passion for delivering high-quality personalised care.
Job Title: Care Supervisor
Joined: 2020
Experienced in delivering person centred and dignified care to individuals, in both domiciliary and care home settings.
Job Title: PA / Administration Lead
Joined: 2019
Previous experience within a variety of administration roles, supporting the development of Laurel Homecare from the onset. Ruth is PA to the directors.
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