Laurel Homecare Ltd

The client has been using the Day Centre service for a month, going twice a week. She is treated very well, made to feel welcome and enjoys her visits. The food provided is good and there are different activities each day which are supported by staff, these include music, drawing and painting, pamper sessions and more.

I was heavily encouraged to write a review in March because management knew it would be glowing. How quickly things changed. It started with the odd care call being left uncovered. This quickly escalated to care visits being cancelled with 2 hours notice and sitting services not being covered at all, which meant having to cancel pre-booked appointments last-minute. At the day centre, my husband was fed a previously well-documented allergen, which needed hospital treatment. 14 days later the same member of staff wrote a dangerously written care plan that had to be taken down again within 24 hours of release. It was only seen because I reported the document. This has ended with lies being told and my name being muddied, leading to the company handing back the package of care. There was no attempt on their part to find out the full story about very poor attitudes coming from a manager. They even harassed my husband to lie about his feelings regarding another review.

My husband is always happy although tired when I collect him. He is stimulated by the other clients and activities that he chooses to participate in and relates very well to his carer who as an ex nurse, I cannot fault.

It is heart-warming to read the positive reviews of Laurel Homecare but sadly my friend's experience at the present time is the polar opposite. When Laurel Homecare first started providing services to my friends, the service was as many seem to attest very good, a welcome change to the poor service offered by previous care providers. Unfortunately, the honeymoon period is over, and the service is failing to deliver the outcomes required. The regularity of last minute let downs, where they cannot deliver the services agreed, has increased, causing anxiety and stress to all involved, and to top it all, when they do turn up, one of their managers believes undertaking domestic chores to support my friends is beneath them, and flatly refuses to complete the tasks asked of them, instead preferring to sit playing on their mobile phone.

Could not have asked for better care staff who were there from the good days right up to the day my dad passed, staff were easy to talk to about things that I couldn’t get my head around and went above and beyond my expectations.

My wife has Alzheimer's, and the staff are very kind and caring. They look after her very well. I am very pleased with the care and support they give my wife.

When I leave my husband I feel and know how well looked after he is. The staff are wonderful and the clients are treated with respect which is wonderful. It feels like a lovely warm home and I cannot recommend them highly enough. If all other centres could be like Laurel Homecare Centre how great it would be for clients. When my husband comes home after his day at Laurel Homecare he is happy and relaxed which is lovely for him and me.

All staff and management are professional yet caring and extremely helpful. Not only do they care for my husband but also give me full support, especially with a challenging illness. My husband thoroughly enjoys his two days week at the Day Centre. He is treated with dignity and a great effort is made to enable him to partake and enjoy many activities that appeal to him.

My husband attends the Day Centre one day a week for about four to five months. He is picked up and dropped back home. The staff are friendly, competent and my husband appears to have settled and looks forward to going for the day. The staff always tells me how he has got on during the day, and any concerns they will inform me and visa/versa. They will listen to my concerns I may have and of course, it gives me a day to be able to do lots of things for myself which is greatly appreciated.

The staff are second to none and are a big part of my life and I am so happy that they are supporting me.

Very disappointed with the service and the management of the provision. Communication is poor. There is no clear guidance on what happens if someone they support gets Covid and their policy we were told was not to enter the building if someone has Covid. There are no accessible email addresses on the website.

Sorry to repeat myself but its true!.