Mainstay Trust

Pavillion 6a, Moorpark Court, 35 Dava Street, Govan, Glasgow G51 2JA
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2 Reviews
  • Mainstay Trust, Glasgow
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Care Provided by Mainstay Trust

Contract Durations

  • Ongoing / Long Term

Other Care Provided

  • Learning Disability / Autism
  • Physical Disability

Good to Know

Owner

  • Mainstay Trust Ltd

Person in Charge

  • Marion McKnight (Manager)
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Mainstay Trust Reviews (2)

Over all time Mainstay Trust has 2 reviews.

Overall Experience
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  • 0
  • 0
  • 2
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Date Published
  • 2
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  • 2
Reviewer Connection to Mainstay Trust
  • 1
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Total of 2, showing 1-2
Review from Mhorag F (Sister of Client) published on 17 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Fragmented staff, who had to bring in another care provider to do personal care. Was supposed to be on a temporary basis, still doing it two years later.
Staff members have no empathy or compassion, do as little as they can get away with.
Reply from Monique McCalman, Director at Mainstay Trust
1 - Social Work assessment that changed the structure of support to this person, not the organisation . 2 - Concerns about this service user are regularly raised by our employees, to Social Work (lead…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela H (Mother of Client) published on 19 May 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Had a follow-up call from the Mainstay Trust operations manager, due to the social worker contacting her. Was absolutely appalled at her attitude and level of customer service. Almost every question I asked was answered with I don’t know! After relating that I wasn’t really satisfied with the answers
I got, she suggested I may like to try another service provider if they could not meet my son's needs.
Good to know after 16 years that is how much clients are valued.
Reply from M McCalman, Director at Mainstay Trust
This review is not reflective of the services we provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 24 Oct 2023
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Mainstay Trust

What Type of Services does Mainstay Trust offer?

Mainstay Trust offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mainstay Trust to verify any information. View our terms and conditions. Mainstay Trust has an Basic Service - more info.