Over all time Brightening Lives Ltd has 2 reviews.
Overall Experience
2
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Date Published
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Reviewer Connection to Brightening Lives Ltd
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Total of 2, showing 1-2
Review from Russ P (Father of Client) published on 5 June 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Brightening Lives recently took over the care package for our disabled son who has complex medical health issues in addition to autism and severe learning difficulties. We have had care in the home for some years and the previous provider was excellent until they were acquired by another organisation.
This was not a great experience and we requested the care provider was changed - at the same time the care provider withdrew this type of service. Brightening Lives visited us, ensured they had all the background information and seamlessly transferred two members of the care team over, recruited a new carer and put in place a comprehensive infrastructure to ensure our son's well-being. Very proactive communication especially mitigating the various risks associated with Covid-19 and also agreeing on certain protocols within the home environment. Our experience to date is that Brightening Lives are an efficient provider of care, coupled with a hands-on, commonsense approach to the task.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R W (Mother of Client) published on 4 June 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
We would highly recommend Brightening Lives as a care provider, their service has been outstanding both in care and communication. Our son thinks a lot of his carers and can't wait for them to visit. They have become an extension of our family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
30 Oct 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
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There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Brightening Lives Ltd
What Type of Services does Brightening Lives Ltd offer?
Brightening Lives Ltd offers Home Care.
How many Carers does Brightening Lives Ltd employ?
Brightening Lives Ltd employs 10 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brightening Lives Ltd to verify any information. View our terms and conditions. Brightening Lives Ltd has an Basic Service - more info.