Heart to Heart Integrated Care Ltd

Broadway House 4-6, The Broadway, Bedford MK40 2TE
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8.0 1 Review
  • Heart to Heart Integrated Care Ltd, Bedford
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Care Provided by Heart to Heart Integrated Care Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Physical Disability

Good to Know

Owner

  • Heart to Heart Integrated Care Ltd
  • Privately Owned

Person in Charge

  • Gamuchirai Mhizha (Manager)
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Heart to Heart Integrated Care Ltd Reviews (1)

8.0

Heart to Heart Integrated Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Heart to Heart Integrated Care Ltd has 1 review.

Overall Experience
  • 1
  • 0
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Date Published
  • 1
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  • 1
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Reviewer Connection to Heart to Heart Integrated Care Ltd
  • 1
Total of 1, showing 1-1
Review from J H (Daughter of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 8 years of care for my mother and navigating some of the shocking compaines i have had to deal with .We met with heart to heart dubious due to the poor quality we have been receiving we agreed to go with them .How ever the last 2 years with the company have been amazing , yes they care they not
only support my mum but also us as a family nothing is to much for them .they go way above and beyond to make sure mum is safe and happy . The staff are amazing and the managers are at the end of the phone no matter what time of the day it it .i cant thank them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heart to Heart Integrated Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heart to Heart Integrated Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Heart to Heart Integrated Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart to Heart Integrated Care Ltd to verify any information. View our terms and conditions. Heart to Heart Integrated Care Ltd has an Basic Service - more info.