Diamond Home Assist LLP

Unit 1B, The Alba Business Pavilion, Alba Campus, Livingston EH54 7HG
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9.7 21 Reviews
  • Diamond Home Assist LLP, Livingston
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Care Provided by Diamond Home Assist LLP

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Companionship
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Service costs vary between council districts. For more information regarding our pricing, please get in contact with us and we would be happy to discuss this with you.

Contact Diamond Home Assist LLP to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Diamond Home Assist LLP to get a personalised quote.

Good to Know

Owner

  • Diamond Home Assist LLP
  • Privately Owned

Person in Charge

  • Emma Hurry (Registered Manager)
Are you the Owner/Manager of Diamond Home Assist LLP? View your Advertising Options

Diamond Home Assist LLP Reviews (21)

9.7

Diamond Home Assist LLP has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years.
Over all time Diamond Home Assist LLP has 21 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 0
Date Published
  • 21
  • 4
  • 5
  • 9
  • 12
Reviewer Connection to Diamond Home Assist LLP
  • 10
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Kenneth N (Partner of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very supportive management and top-quality support workers, two of which have been constantly supporting my partner for four years. As I live fifty miles away from my partner, it is very reassuring for me and my partner to get the level of support that we get from Diamond Home Assist. We are both very
happy with Diamond's role in my partner's support package.
Reply from Yvonne Hurry, Partner at Diamond Home Assist LLPThank you for this lovely review, Kenneth. We are so pleased that we can support your partner and meet all her support needs. All support workers enjoy spending time with the service user and look forward to each visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Diamond Home Assist LLP is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Diamond Home Assist LLP is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Diamond Home Assist LLP is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Feb 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Home Assist LLP to verify any information. View our terms and conditions. Diamond Home Assist LLP has an Basic Service - more info.