Diamond Home Assist LLP

Unit 1B, The Alba Business Pavilion, Alba Campus, Livingston EH54 7HG
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9.5 17 Reviews
  • Diamond Home Assist LLP, Livingston
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Care Provided

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse

Funding & Fees

Service costs vary between council districts. For more information regarding our pricing, please get in contact with us and we would be happy to discuss this with you.

Good to Know

Owner

  • Diamond Home Assist LLP

Person in charge

  • Emma Hurry (Registered Manager)
Are you the Owner/Manager of Diamond Home Assist LLP? View your Advertising Options

Diamond Home Assist LLP Reviews (17)

9.5

Diamond Home Assist LLP has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Diamond Home Assist LLP has 17 reviews.

Overall Experience

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Date Published

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Review from A R (Client) assisted by family/friend published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review was a fantastic experience which covered all the main points of my support. I value my support from Diamond as I enjoy chatting to the staff while they are completing the house hold tasks.

Reply from Emma Hurry, Registered Manager at Diamond Home Assist LLP

Thank you for taking the time to review the service and provide us with feedback on your support experience. We are so glad you enjoy your support and feel as though our review process is beneficial to the service provided for you.

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Treated with Dignity

Value for Money

Review from Estta G (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Diamond in September and can honestly say it has changed the quality of my life. I am currently housebound, severely obese and disabled. Life before Diamond was hard just doing normal daily tasks like making coffee, dinner and doing washing etc was nearly impossible. Diamond has taken
over these tasks and also helped with my mental health by listening to and supporting me on a daily basis. I am so happy I found them and look forward to a better life ahead.

Reply from Emma Hurry, Registered Manager at Diamond Home Assist LLP

Thank you for taking the time to submit this lovely review. We are so glad we have been able to make a positive influence on your life. The Diamond team also look forward to supporting you through the rest of your journey.

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Review from V M (Husband of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service

Reply from Emma Hurry, Registered Manager at Diamond Home Assist LLP

Thank you for taking the time to leave a review. We appreciate your response and are glad we can provide a service suited to yours and your partners needs.

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Review from Horst R (Son of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly service in the people you can trust. Diamond helped me in having respite and taking my Mum out on trips to the cafe to socialise. Diamond and her carers are warm people, which is refreshing to see. Can recommend them. Keep up the great work.

Reply from Emma Hurry, Registered Manager at Diamond Home Assist LLP

Thank you for taking the time to write such a lovely review. We have really enjoyed the short time we have supported mum and look forward to continuing the service, providing you with the required respite and helping mum further socialise in the community.

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Review from Margot A (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from this company look after my Mother’s social care needs as well as keeping the house clean. Mum will be 100 in August and the care she receives allows her to remain in her own home. The ladies are all very kind and flexible allowing for her needs to be met as she requires and not in a
rigid way. It allows her to feel she has an element of control over her life. The reports are informative and allow me to react to any issues promptly.

Reply from Emma Hurry, Registered Manager at Diamond Home Assist LLP

Thank you for taking the time to leave us a review regarding your mum's support. It is so great to hear Mum's needs are being met and we are delighted to have her as a client! For nearly 100 years old, she is so incredibly independent and we love being able to be a part of her support system enabling her to remain this way. We look forward to continuing service with your mum and celebrating her 100th birthday with her.

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Review from Nikole B (Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from Diamond makes me happy because I get to do things I would otherwise be unable to do. I enjoy my time with the girls as they are very understanding and I love my girly days. Happy with the service.

Reply from Emma Hurry, Registered Manager at Diamond Home Assist LLP

Thank you for this lovely review! We are so pleased you enjoy your support time and getting your girly days out. We know all the staff love their time with you just as much. We look forward to many more memories.

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Review from Barbara B (Niece of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond looked after my aunt until a few weeks ago when she, unfortunately, went into 24/7 care. Living so far away it was amazing to know the girls were going in daily to ensure she was OK and had eaten. Once home from work, I checked the app and instantly got updated on how she had been. I do not
think she would have stayed at home this long without them.

Reply from Emma Hurry, Manager at Diamond Home Assist LLP

Hi Barbara, thank you for taking the time to submit such a lovely review. It was an absolute pleasure to support your aunt. We wish her all the best in her new surroundings.

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Review from Karen R (Granddaughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company, the girls are amazing and friendly. My grandma loves the company and spending time with the girls. It gives my family great peace of mind knowing they are going in to visit my grandma.

Reply from Emma Hurry, Manager at Diamond Home Assist LLP

Thank you for taking the time to submit this lovely review! We are thrilled to hear the service is benefiting both your grandma and the family. All the team really enjoy supporting your grandma and hearing all her wonderful stories. We look forward to every visit!

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Review from Susan W (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My support worker is so supportive and she understands me so well. She kept me going mentally for months until my health got gradually better. I’m now going through new challenges and she’s been by my side again. Nothing is too much for her. She’s more than a diamond to me.

Reply from Emma Hurry, Manager at Diamond Home Assist LLP

Was really lovely to meet you at the coffee morning last October. Hopefully, we can see you again at our next event.
Thank you for this lovely review. We agree, she is an absolute diamond!

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Review from K M (Client) assisted by family/friend published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all the people from Diamond Home Assist who help me. I trust them and I rely on them. If a home support person cannot come to my flat when they said they would they always let me know. I feel that I can talk to the staff about personal things which are important to me and they have my best interests
at heart.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

Thank you for taking the time to submit this lovely review. We are delighted to hear you are happy with the service and appreciate your understanding around visit changes and the communication around this.
All staff look forward to your support calls and will greatly appreciate this feedback.

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Review from Mary S (Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond Home Assist are really good with what they do, they provide me with the support that is good for me. Their staff are very helpful and friendly, I get on really well with the ladies that support me. I would definitely recommend Diamond Home Assist.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

Thank you, Mary, for taking the time to submit a review.
It is so lovely to hear how much you are enjoying the service and the time you have with your support workers. The team look forward to continuing to assist you in your support needs.

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Treated with Dignity

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Review from G C (Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team are easy to approach and supportive. I have been with Diamond Home Assist for a number of years and the support workers are all very supportive. I look forward to the support worker coming each week to support me with household tasks and a chat. I could not do without their support
keeping myself as independent as possible. Diamond Home Assist have good support workers and management team with regular reviews.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

Thank you for taking the time to leave this wonderful review.
It is lovely to hear your positive and kind words about the service provided to you. Working with clients to help them remain independent is extremely important to us, so we are happy to hear this is something that is being achieved throughout your support. We look forward to continuing to help you meet your support needs in the future.

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Review from S R (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support provided is excellent. Support Workers are always kind and caring towards my mum and think of activities for her to enjoy and take part in. Thanks so much for all your support. The family appreciates the continuity of staff and regular support times.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

We would like to thank you for taking the time to submit this lovely review.
We are delighted to hear how well the support is going and that the team work well with your mum to arrange activities suited to her needs. We will be sure to pass on your kind words to the team. Everyone looks forward to continuing service with your mum and making sure her support needs are met.

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Review from R W (Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every support worker arrives on time. If they are delayed I receive a call or text letting me know. The support workers know my routine and are very efficient at putting me on my exercise machine. All support workers treat me with respect and understand my limitations.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

We are delighted to hear you are happy with your support and that your support workers treat you with respect, as this is a core value held here at Diamond.
Thank you for this lovely review, we look forward to continuing to work with you to achieve your future goals.

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Review from Lynda M (Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have domestic assistance as a carer to free up time for myself and quality time with my disabled husband. The girls are always friendly, punctual and efficient and a pleasure to have in my home on a 4 weekly basis.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

Thank you, Lynda, for this kind review.
We are glad that you are happy with your service and support workers. Additionally, we are pleased that we can provide this service for you, allowing you to enjoy quality time with your husband, as we are aware of how important this is.

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Review from Graeme M (Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Good support staff.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

Thank you for your feedback and for taking the time to submit a review. We are delighted that you are happy with your overall support and your support workers, as this is what is most important to us.
In regards to value for money, we completely understand money is a tough issue right now and wish more than anything we could reduce these costs for all of our clients. However, as we, unfortunately, have no control over the contributions the council requests clients to make towards the service, we regretfully cannot make amendments to the cost of service.
Nonetheless, we are always looking to make improvements where possible and if it is believed there is something more we could do to increase your value for money, we would be more than happy to discuss this with you, to ensure you are getting the most out of your service.

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Review from Kenneth N (Partner of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive management and top-quality support workers, two of which have been constantly supporting my partner for four years. As I live fifty miles away from my partner, it is very reassuring for me and my partner to get the level of support that we get from Diamond Home Assist. We are both very
happy with Diamond's role in my partner's support package.

Reply from Yvonne Hurry, Partner at Diamond Home Assist LLP

Thank you for this lovely review, Kenneth. We are so pleased that we can support your partner and meet all her support needs. All support workers enjoy spending time with the service user and look forward to each visit.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Diamond Home Assist LLP is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Diamond Home Assist LLP is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diamond Home Assist LLP is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (3)

Meet the Team (0)

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Frequently Asked Questions about Diamond Home Assist LLP

What Type of Services does Diamond Home Assist LLP offer?

Diamond Home Assist LLP offers Home Care.

How many Carers does Diamond Home Assist LLP employ?

Diamond Home Assist LLP employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Home Assist LLP to verify any information. View our terms and conditions. Diamond Home Assist LLP has an Basic Service - more info.