Bespoke Care and Training Ltd

Unit 11, Kedleston House, Prime Business Centre, Aspen Drive, Spondon, Derby DE21 7SS
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10 18 Reviews
  • Bespoke Care and Training Ltd, Derby
Bespoke Care and Training is an award-winning care provider serving Ashbourne, Derbyshire. Rated "Good" by the Care Quality Commission (December 2022), they deliver high-quality home care services for individuals who need support with daily living tasks such as personal care, meal preparation, medication management, and mobility assistance.

Their dedicated team of local carers, are professional, compassionate, and committed to delivering the high standard of care that clients deserve.

At the heart of Bespoke Care and Training’s philosophy is a commitment to enhancing quality of life through personalised, person-centred care. They strive to help individuals live independently in their own homes by offering support from well-trained, caring, flexible, and dependable staff.

Bespoke Care and Training is an approved provider of Domiciliary Home Care Services for Derbyshire County Council and also offers private care packages for self-funding clients. Each client receives a comprehensive initial assessment to determine their care needs, followed by a tailored care plan.

Contact them today to discuss availability and pricing for your personalised care package.
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Price upon enquiry

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Bespoke Care and Training Ltd

Person in charge

  • Kelly Kidd (Registered Care Manager)

Admission Criteria

  • We cover Ashbourne in Derbyshire and surrounding areas

Bespoke Care and Training Ltd Reviews (18)

10

Bespoke Care and Training Ltd has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years.
Over all time Bespoke Care and Training Ltd has 18 reviews.

Overall Experience
  • 17
  • 1
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Date Published
  • 18
  • 18
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  • 18
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Reviewer Connection to Bespoke Care and Training Ltd
  • 11
  • 5
  • 1
  • 1
Total of 18, showing 1-18
Review from V T (Wife of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used this provider for 2 years and have found the management professional and approachable providing thoughtful care for myself and my husband.All the carers are kind and caring and treat my husband with respect. I wouldn't hesitate in recommending this company to anyone who needs them.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the lovely review- it is our pleasure to support you both

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Jane S (Daughter of Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had a care package with Bespoke for several years. My experiences with Bespoke have been excellent. My mother had 4 carers daily and they are all exceptional caring people. Always happy to help which is very reassuring. It is not an easy job and takes a lot of commitment and compassion
to meet the individuals needs.
Bespoke is owned and run by a dedicated lady who is always available to help and sort out any issues. Gives full back up to her team. Can strongly recommend Bespoke. Thank you.
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Review from A M (Stepson of Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and great communication. All the staff are extremely helpful and friendly. Can't fault the standard of care and ease of communication. Been providing a service for more than a year now and I am very satisfied.
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Review from M B (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The bespoke care team provide in-home care for my mum who has dementia. I am really grateful for the support they provide mum and level of service offered, and also the help they provide me on a day-to-day basis.


Receiving home care can be a huge adjustment for all, but most importantly for the

person receiving the care. My mum really looks forward to the carers daily visits, and having a natter and a cup of tea. The manager is always contactable and is great at communicating generally if there are any scheduling issues or changes that need to be made.


I would recommend bespoke to any local resident who needs extra support at home.

Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the lovely review - it is our pleasure to care for such a lovely lady

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Review from Sally B (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have only good things to say about Bespoke Care and Training.
The owner is very responsive, caring, knowledgable, helpful, supportive of my dad's needs and will react quickly to any medical issue he may have.
My dad is very happy with all the care he gets from their carers and I feel that he is
safe in their care and I know if there is ever a problem the carers react quickly to it and I am contacted forthwith.
An excellent company to use for my dad's care.
Wouldn't want anyone else for him.
The continuity of the carers is also to be applauded, it's quite obvious that the owner and her team look after the carers in their work as the turnover of staff is very small which in my opinion is a good thing for their clients.
We have used Bespoke Care for a number of years now firstly for my mum and now for my dad and wouldn't want any other company.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for such a lovely review , he is a wonderful gent to care for and makes our day.

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Review from Sylvia R (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bespoke looked after both our parents for the last 18months + until my mum passed away in February and she really enjoyed them going , my dad has spent numerous times in and out of hospital but never wanted anyone else apart from bespoke , I knew over half of the staff before they started to come and
we find all of them very friendly and approachable, now my dad has them 4 times a day which is good as they chat to him and do all his meals which helps us so much.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for a lovely review - it's our pleasure to care and support your father

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Review from Tracey H (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bespoke care have been amazing with our dad, they are kind and caring towards him even when he isn't feeling himself, they have done everything we have asked for and nothing has been to much problem which has put our minds at rest knowing he is getting the best care for his needs
Thank you team bespoke
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you - and what a lovely gentleman he is , great sense of humour he has too it's our pleasure to care for him

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Review from P H (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a client for several years and always receives a reliable, friendly, professional service. Carers arrive on time and give her lunches and general support during a half hour call while at the same time being someone she can have a short friendly chat with.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

It's been our pleasure to care for such a lovely gentle lady. Thank you

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Review from Jill B (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bespoke care team have cared for both my parents for the past four and half years. I can honestly say that they have always given the best of care, never failing to turn up no matter what the weather!
They go above and beyond the expected. At all times they have shown kindness, patience and compassion
to the both of them. The level of care is second to none.
We sadly lost Mum eight months ago but they have helped Dad so much during this time, showing empathy and patience while he tried to cope with losing her.
They have laughed and cried with us and become good friends!
A brilliant care team indeed.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you, it has been an absolute honour to care for your parents. We grew so fond of the pair of them and were truly saddened when your mum passed away. Your dad has been a star ever since and the carers regarded him as family. A true gentleman.

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Review from Julia D (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team were really good with my mum and dad from February-May 2025. Understanding of needs and a caring and friendly team. The manager kept me updated on things and checked in regularly and liaised with other services so there was consistent care. Thank you Bespoke
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the lovely review - it was our honour to care for both your mum and dad, such a wonderful couple.

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Review from Greg W (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support that the manager and her team have given to my mother is way beyond my expectation's. Absolutely first class in every way. Extremely professional and flexible to her needs. The advice that the manager has given me is navigating the care system has been without doubt worth its weight
in gold. I would have no hesitation in recommending Bespoke. The proof in the pudding is how much my mum enjoys the carers company and how relaxed we both are with them.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for a fabulous review- we have loved having your mother as part of our clientele and happy to support you with any information you need as well.

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Review from W M (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been using Bespoke Care & Training for almost one year. Initial meeting and assessment with the manager was thorough, with carer package put in place the following day. All carers have been easy to get along with, as well as proficient in caring for my mother over morning and early evening
visits.
There seems very low turnover with staff which is gives us great confidence in the company.
Any changes in needs, medication, or queries have been dealt with quickly and professionally.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the review - it is our pleasure to care for your mother

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  • Value for Money
Review from Kay P (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Bespoke in January 2024 after mum came out of hospital and needed care as a family we needed that bit extra. Right from the first visit we were very satisfied with the management and how she put mums needs and requirements first. Mum loves all the carers and looks forward to seeing
them, all her needs are met and the direct contact we have regarding information etc is great. It's made a very challenging time a lot easier for our family. We would highly recommend the company and of course all the lovely carers too.
Well done on a fab team and thank you from our family x
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the lovely review and how time flies, seems only yesterday your mum started with us. She is a lovely lady and we love looking after her.

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Review from J F (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for by Bespoke Care for several years until she had multiple falls.
The carers were as near to time as they possibly could be,were considerate, caring
and kept me informed if there were problems
as I lived 120 miles away.
The carers were trustworthy and careful to
make sure
my mother had privacy at all times!
Mum used to look forward to seeing them four times daily.Due to their care Mum is still living at 102 years of age!
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the wonderful review- it was our honour to care for your mother and hear her wonderful stories about her life. We are so happy she is embracing her life at the care home and she is missed greatly.

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Review from Richard W (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bespoke carers call in 2x per day to prepare meals for Dad, removing the responsibility and the anxiety that it was causing him from managing his diet. Whilst visiting, the carers check on his wellbeing, and ensure everything in his flat is in order, taking whatever actions are necessary - they do not
just report a problem, they deal with it.
At the end of each visit a full report is posted on an App which gives me an instant update on Dad, which is very reassuring.
The carers are all very friendly and take a real interest in Dad - what he's been doing, what might be troubling him and setting his mind at rest (he struggles with the loss of his wife).
Without doubt Bespoke have been a major part in enabling Dad to continue to live independently in the familiar surroundings of his flat. They are a pleasure to work with, which could not be said about previous care companies I have experienced. I have absolute confidence that Dad is in safe hands.
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for the lovely review, it is our pleasure to look after your dad, a genuine gentleman.

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Review from Sheena S (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team go above & beyond to ensure my Mother's needs are met, & she looks forward to their visits . The manager is always available for advice & feedback, and the team always provide detailed information of their visits and contact me if they feel I need to know of matters of concern, or items
my mum needs etc. I feel I have the support I need to help with her care .
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

It is our pleasure, she is a wonderful lady and always happy to see the staff.

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Review from E D (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really friendly always willing to help in any way they can nothing is to much trouble for them great service would highly recommend there really clean and tidy respect the property always on-time
Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you for a great review, it is our pleasure to support your mother with her care needs

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Review from K G (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team has been caring for my mum since February this year. Very happy with all carers. Very professional, and personable too.


My mum feels very safe and looked after by the team.


Happy to recommend.

Reply from Kelly Kidd, Registered Care Manager at Bespoke Care and Training Ltd

Thank you, your mum has been a wonderful lady to care for.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Bespoke Care and Training Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.953 for Bespoke Care and Training Ltd is calculated as follows: ( (101 Excellents x 5) + (5 Goods x 4) ) ÷ 106 Ratings = 4.953
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bespoke Care and Training Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Kelly

Kelly Kidd

Job Title: Director and Registered Care Manager Joined: 2019

We are a local Care Provider in Ashbourne Derbyshire, my name is Kelly and I am the Owner Director/Registered Care Manager.


My husband, Steve, is the Training & Development Manager.


Di is the Team Leader, with our amazing care team which consists of : Nicky, Kayley, Janine, Kerry, Lesley, Sue, Carol, Abby, Dani, Jo, Jenna, Karen, Emma, Katy, Heather, Amy, Charlie, Sharon, Hollie, Julia and Kayleigh.

Frequently Asked Questions about Bespoke Care and Training Ltd

What Type of Services does Bespoke Care and Training Ltd offer?

Bespoke Care and Training Ltd offers Home Care.

How many Carers does Bespoke Care and Training Ltd employ?

Bespoke Care and Training Ltd employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bespoke Care and Training Ltd to verify any information. View our terms and conditions. Bespoke Care and Training Ltd has an Enhanced Service - more info.