Review from Carolyn F (Daughter of Client) published on 17 February 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Every time the carers from Magna Homecare visited my dad they provided excellent, quality and individualized care. Their willingness to engage with him and really get to know him was impressive, and indicative of the caring natures of the individuals concerned. I can honestly say that every time the
carers from Magna Homecare visited my dad, they went above and beyond what they were required to do, without question or a second thought. My dad very quickly felt safe in their care, and he also felt valued and respected. Communication from Magna Homecare to myself was amazing, and I was given more feedback than I expected, in a very effective, warm and caring manner. As my dad's condition deteriorated, they continued to meet his increasing and more complex needs, while also providing caring support and reassurance to my mum. I couldn't recommend Magna Homecare more highly, and should the need ever arise again, I would use them like a shot. Thank you Magna from the bottom of my heart.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
19 May 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Magna Homecare Ltd
What Type of Services does Magna Homecare Ltd offer?
Magna Homecare Ltd offers Home Care.
How many Carers does Magna Homecare Ltd employ?
Magna Homecare Ltd employs 7 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Magna Homecare Ltd to verify any information. View our terms and conditions. Magna Homecare Ltd has an Basic Service - more info.