Living Well Homecare Ltd

1st floor Unit 8, Arlington Court, Whittle Way, Stevenage SG1 2FS
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9.8 11 Reviews
  • Living Well Homecare Ltd, Stevenage
Living Well Homecare provides care and support to people living in their own homes in all of Hertfordshire, including Stevenage.

Staff are compassionate and committed and put respect and dignity at the heart of their care.

Living Well Homecare offers every individual care that is tailored to them and their specific needs. Families are very much involved on every level and are supported every step of the way.
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Care Provided by Living Well Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.03 – £48.76
  • Weekly Live-in Care Fees: £1700 – £2500

Rate from 7:00am to 6:59pm effective from 1st April 2025
Duration (Mins)   
Week Day Care Rate   
60 min    27.03
45 min 21.73      
30 min    18.55   
Weekend Care Rate   
60 min    29.15   
45 min    23.85   
30 min    20.67
Rate after 7:00pm to 10:00pm effective from 1st April 2025
Weekday after 7:00pm
60 min    28.03
45 min    22.73
30 min    19.55
Weekend after 7:00pm
60 min    30.15
45 min    24.85
30 min    21.67


Bank Holiday
60 min    48.76
45 min    38.69
30 min    29.15

These prices are only a guideline, please contact Living Well Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Living Well Homecare Ltd

Person in Charge

  • Yetunde Oyenekan (Registered Manager)

Living Well Homecare Ltd Reviews (11)

9.8

Living Well Homecare Ltd has a Review Score of 9.8 (9.810) out of 10, based on 11 reviews in the last 2 years.
Over all time Living Well Homecare Ltd has 11 reviews.

Overall Experience
  • 8
  • 3
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Date Published
  • 11
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  • 11
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Reviewer Connection to Living Well Homecare Ltd
  • 6
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  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from Christine T (Power of Attorney of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using living well.homecare for over a year now and I couldn't be more pleased than I am now. They have assisted me from the beginning in getting the right care for dad. We have a lovely team off regular staff that dad has got to know over time amf I feel comforable in knowing that he is
in safe hands
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
Thank you so much for your kind words. We're truly grateful for your trust and are so glad to hear that your dad feels comfortable with our team. It means a lot to know were making a positive…read more
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Review from Elizabeth S (Daughter of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living Well has been a fantastic discovery. They have looked after my mother (who lives with my kids and Me) since last September. The care team who come twice a day are all lovely, caring, hard-working, gentle, kind, fun and conscientious ladies. It is the same team people who come to care for her.
We have got to know them and they know us. They are reliable, punctual and do give their jobs all they have.
They take of all mum's personal care while chatting and laughing together. They are a real pleasure to have around and mum couldn't be happier with them.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
I'm so happy that you're enjoying the service. We absolutely adore looking after your mum. It's an honour and a pleasure to give her the care that she deserves.
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Review from Tracey J (Mother of Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter has been supported by Living Well Homecare (LWH) for just over 4 months now. She's living back in the community, after spending 10 weeks in hospital (summer '24). Four years prior to this episode, she had spent 10 years continually in hospital, in four different out-of-county locations.
The team of support workers assisting our daughter have been excellent. They have encouraged her exercise regime (swimming, aqua-fit and Pilates). They have recently helped her with a spring clean of her and her husband's flat, taken her to see her grandparents and friends. During the first 2 months, they supported her ECT treatment at the hospital, her monthly appointments and GP visits. LWH's support has been invaluable to me and my husband (her dad) as we have been supporting other family members 100 miles away. Also, we're sure that LWH have helped my daughter's husband go back to work, in the knowledge that she is being supported. Many, many thanks.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
Creating a robust POC to help her find her feet again has been our pleasure. We thank you for letting us be apart of your family, we truly enjoy our time with your daughter.
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Review from L J (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff don't just support me but make me feel special. We do baking, shopping, watch films & do beauty sessions. Staff understand me and help me get to meetings & support me get back to what I used to do. Thank you.
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Review from D R (Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the service the team are friendly. The care from staff who visit and those I talk to in the office is always good they take time with me & allow me to make changes when I need to. I look forward to my visits I sometimes wish they were here more often. I have told my neighbour about living well
as he needs support to go out.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
I'm happy that you're enjoying the service we provide, we're always happy to try and accommodate changes, as we know life isn't prescripted and neither is your package of care. Thank you for the…read more
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Review from Rob H (Son of Client) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living Well Homecare has been excellent. Staff are friendly and supportive. The care and various activities my dad experiences during the week give me peace of mind. Thank you for being so professional. You are the key to my father's wellbeing.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
We love looking after him and look forward to his jokes, he never fails to make us laugh!
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Review from Kay O (Daughter of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful to have had the most wonderful and caring ladies come in to take care of my dad. They are always so friendly and punctual and consistently go above and beyond to ensure his well-being before they leave. Their exceptional care brings me so much peace of mind, knowing that my
dad is in such capable and compassionate hands. Thank you, ladies, for everything you do. Your kindness and dedication mean the world to me and my family.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
It's a pleasure to look after Dad, you have such a wonderful family and we are happy to be a part of his care team.
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Review from Gail H (Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are beautifully presented, nothing they cannot do for me their support is amazing plentiful, and promising. Their presentation is excellent and one to be desired, I adore them and they are helpful and courteous, never has there been a time to not represent their working attitude. I thank
the carers and everyone in the office for their kind efforts. I talk with them, I think that is the most important thing you can do - having a conversation with them improves my mood and makes me feel like life is worth living. May god bless you all!
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
We love our chats with you too and we certainly enjoy reading your thank you cards.
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Review from Nancy B (Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful for the Living Well Homecare Team. The carers who attend my home to support me are always friendly, kind, caring and compassionate. They assist me with my daily tasks, including cleaning, shopping, preparation of meals and collecting my medication. They are always supportive and encouraging
when visiting me and I am privileged to have them to support me and my needs. Thank you to the whole team as they are all doing their best to support and encourage me and my wellbeing. Thank you.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
We are happy that you're receiving the care you need, we're privileged and honoured to support you.
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Review from A M (Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff always friendly and checking I'm OK. I wouldn't get out of the house virtually at all, if it wasn't for the carers, so I really appreciate them. They go above and beyond to make me feel comfortable when we go out. Thank you to Living Well.
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
I'm very happy that we're able to support you to feel comfortable to leave your home, we know it isn't easy.
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Review from Tracey H (Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to show my appreciation to Living Well Home Care and hope it encourages others to use this incredible service. If I did not have the support of this team I would have been admitted back to hospital due to my mental health. The team are outstanding and is literally my motivation to move
from my bed to becoming the wife and mother my family deserve. They support me with my personal care, home support, food preparation, fitness, medication, and a massive achievement of pushing me to introduce my hobbies back into my life, which has given me so much confidence and self-worth. On occasions when there has been an error in timings, they are very quick to respond and ensure things are put right, and I'm comfortable and confident with the carers who come to me. They are so amazing at listening and giving me the emotional support I need to face challenges from daily tasks and overcome problems that haunt me from my past. A massive thank you from the bottom of my heart
Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd
I'm so happy that we can be part of your journey. We're excited to watch you fulfil your goals.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Living Well Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Living Well Homecare Ltd is calculated as follows: ( (51 Excellents x 5) + (12 Goods x 4) ) ÷ 63 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Living Well Homecare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Marie

Marie Robinson-Lewis

Job Title: Operations Manager Joined: 2023

I have worked in Social Care for over 8 years now and have strong views about how care should be delivered.


I believe that care should be flexible and fit in with your lifestyle, not the other way around.


Placing a person at the centre of their care journey is paramount to their overall wellbeing, there is no ‘one size fits all’ within social care. Making sure a person is seen and heard by all involved is a priority, at LWHC we encourage active participation from all our service users.


Making sure they and their family are involved with decisions about their healthcare and how they would like to receive it. We find that this approach strengthens the relationship between the person receiving care and the caregiver, it offers an opportunity for trust to develop and flourish.

Jaysen

Jaysen Kandoo

Job Title: Care Manager Joined: 2024

Hi I am Jay
I have been working in the care sector for the past 25 years in a variety of settings (Care Homes, Supported Living, Hospital, Nursing Homes and Domiciliary Care…).
I am passionate about caring for others and ensuring that Service Users are supported to make their own decisions and enjoying a fulfilling life style of their choice.
I believe in innovative care approach, flexible support tailored to the needs of individual service users and the way they want their support delivered.

Frequently Asked Questions about Living Well Homecare Ltd

What Type of Services does Living Well Homecare Ltd offer?

Living Well Homecare Ltd offers Home Care.

How many Carers does Living Well Homecare Ltd employ?

Living Well Homecare Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Living Well Homecare Ltd to verify any information. View our terms and conditions. Living Well Homecare Ltd has an Enhanced Service - more info.