Constance Care - Livingston

Caledonia House, Quarrywood Court, Livingston EH54 6AX
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1.5 3 Reviews
  • Constance Care - Livingston, Livingston
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £12.60

Fees - change on Christmas and bank holidays

These prices are only a guideline, please contact Constance Care - Livingston to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Michelle Wade (Manager)
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Constance Care - Livingston Reviews (3)

1.5

Constance Care - Livingston has a Review Score of 1.5 (1.471) out of 10, based on 3 reviews in the last 2 years. Over all time Constance Care - Livingston has 3 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 2

Date Published

3
1
2
3
0

Review from Lesley C (Daughter of Client) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite numerous complaints to this company regarding the carers just walking in, irregularity of visits, carer shouting at my father, no record of visit and what has been carried out, yet again my father who has dementia is absolutely traumatised and petrified at a man walking g into his flat at 8pm
on a Saturday night when he is sound asleep to make his dinner that he should have had between 4.30 and 5.30 pm. My father has gone to bed with no meal made and is now in a total state about someone he does t know arriving in his flat late at night. This company should seriously not be allowed to operate and I will be taking action on this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne C (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Un-organised administration. Employing people who are obviously not suited to care. Our Mum was overdosed by a carer and could have died. A carer looked under Mum's sheets and saw she had soiled the bed, covered her up and left her. Dropped medication. Lots of times no carers were available and family
had to cover the calls. Always too late or too early. With all of that said they actually had 3-4 outstanding carers who went above and beyond. Any time we complained about things we were threatened with 28 days' notice which would potentially leave us without a care package for our Mum who has severe dementia.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Power of Attorney of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No continuity in arrival times, often can't staff calls and expect family to cover at short notice, now refusing to cover calls 0.6 mile from their office. Not even had the courtesy to notify me in person. Very disappointing!
There are much better care providers out there!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.5 (1.471)

Overview of Review Score

The Review Score of 1.5 (1.471) out of 10 for Constance Care - Livingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.471 for Constance Care - Livingston is calculated as follows: ( (2 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 17 Ratings = 1.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Constance Care - Livingston is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Constance Care - Livingston

What Type of Services does Constance Care - Livingston offer?

Constance Care - Livingston offers Home Care.

How many Carers does Constance Care - Livingston employ?

Constance Care - Livingston employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Constance Care - Livingston to verify any information. View our terms and conditions. Constance Care - Livingston has an Basic Service - more info.