Helping Hands Home Care (Bolton)

Unit 5 The Courtyard, The Valley, Bolton BL1 8PB
Review Us
9.2 21 Reviews
  • Helping Hands Home Care (Bolton), Bolton
Helping Hands Live-in Care North covers everywhere from Liverpool, Sheffield and York up to the Scottish border, providing constant, round-the-clock live-in care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Over the past 30 years, Helping Hands has supported over 40,000 families with care for a member of their family and as the UK’s leading home care provider they are well placed to provide support with care at every level.

Helping Hands can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s, and all carers go through comprehensive training before they visit any of their customers.

The Helping Hands Bolton branch also offers visiting care, with their care packages being completely tailored for you, whether to help with housework, cooking, or personal care.

Care Provided by Helping Hands Home Care (Bolton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.90
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bolton) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Bolton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Bolton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Mushayahama (Branch Care Manager)

Helping Hands Home Care (Bolton) Reviews (21)

9.2

Helping Hands Home Care (Bolton) has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bolton) has 21 reviews.

Overall Experience
  • 20
  • 0
  • 1
  • 0
  • 0
Date Published
  • 21
  • 2
  • 3
  • 4
  • 17
Reviewer Connection to Helping Hands Home Care (Bolton)
  • 9
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from C N (Daughter of Client) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care have been supporting my dad for around 18-months. They’re helpful, reliable, compassionate, patient and responsive. Twice over that time we’ve had need of urgent extra support at very short notice, and they’ve moved mountains to sort it for us, with people putting in extra shifts
to help. There has been the odd occasion when things haven’t gone perfectly, but it’s been rare. Generally I can’t speak highly enough of them.
Reply from Lisa Allan, Branch Care Manager at Helping Hands Home Care (Bolton)Thank you so much for leaving this wonderful review! It's fantastic to hear how you find our carers so helpful, reliable and compassionate and I'm delighted to know how happy you are with our care. It's our pleasure to provide support for your dad!
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Helping Hands Home Care (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Helping Hands Home Care (Bolton) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bolton) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (1)

Jacqueline

Jacqueline Mushayahama

Job Title: Branch Care Manager

My name is Jacquie, and I am responsible for the day-to-day operations of the branch.
I lead an incredible team of carers, ensuring they provide consistent, high-quality, and
seamless care to our customers. With over a decade of care experience, I hold a BA Hons
in Healthcare Leadership and am a CMI Chartered Manager, along with several training
and teaching qualifications. I am passionate about delivering person-cantered care that
goes beyond just completing tasks.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bolton) to verify any information. View our terms and conditions. Helping Hands Home Care (Bolton) has an Enhanced Service - more info.