Helping Hands Home Care (Bolton)

The office staff have been amazing and have been so flexible and kind on the phone over the past week or so when I know it must have been difficult. And of course to Brian, the carer that was with mum yesterday and who stayed with her to provide mum with safety and support. Thank you to you all

Highly recommend helping hands to anyone who requires professional care

I just can't thank all the staff and carers enough for the service you provide to the friend of mine who is a service user. Over the years Helping Hands have taken the pressure off my role as a carer especially as I have had health issues and a family bereavement and been unable to provide the care I should have for my friend. Nothing is too much trouble and they always go the extra mile for me.

I honestly don't know what I would do without them especially as I have now reached retirement and just don't have the energy to do it on my own any more. I would highly recommend them to care for your loved ones and feel completely reassured when I know my friend is under their care.

Since joining this company, I have never met with a carer who hasn't been respectful of all my wishes. I have enjoyed the chats and laughs that we have had, and they have also enjoyed some of the stories I have been able to tell them of years gone by. It is a very organised company and will oblize you in any way they can. One of the reasons I think it works well is because they try to keep you with one carer so you can build a good relationship with each other. I am so glad that I chose this company and will stay with them as long as it takes.

The carers have done a fantastic job over the year, overcoming some challenging times with the utmost care and professionalism. They have shouldered a large part of he burden I faced previously. Communication has been key to a productive and mutually beneficial partnership. 5-stars.

As for the company itself, from the very first phone contact, through to organising the actual carer's visit - it's been such a pleasure. Everything was organised smoothly. Special thanks to the Bolton care manager who is always keeping us updated about the visits and none of the requests we have are ever of any problem. I will recommend Helping Hands Bolton to everyone. It's worth every penny, if not more.

Helping Hands Bolton have been wonderful in caring for our Mum, who was diagnosed with early onset Alzheimer's at the age of 62. The staff at the office are extremely helpful and well organised, reporting on concerns and handling last-minute changes with professionalism. The carers themselves are incredible people, Mum and I refer to them as her friends, they make her feel at ease and are extremely warm and professional, and are all up-to-date and well-informed around Mum's needs. I live away and I know she is cared for well by this wonderful team. Keep up the good work and high standards provided. Thank you.

Mum receives exceptional care. Carers are professional, well trained and maintain Mum’s dignity at all times. Their safeguarding and expertise are outstanding and they are deeply committed to Mum’s welfare. They are punctual, proactive and follow clearly set routines and make time to engage Mum in chat and gentle humour. They are the best company I know of and worth the prices to ensure good training and quality assurance behind the scenes.

I was a bit unsure about going on holiday and leaving my husband to be looked after by carers. This was the first time. I need not have worried. The visits prior to my holiday gave me assurance and I felt more confident about leaving him. Everything was so professional and meticulous, especially the handling and dispensing of medication. The carers spent as much time as necessary with my husband and stayed over their allotted time, when he fell, to make sure he was well enough to leave. They also checked with a doctor when there was an issue with the medication. Nothing was too much trouble. The online access to daily updates was useful and reassuring. I have nothing but praise for the very high standard of care which my husband received. Thank you, Helping Hands Home Care (Bolton). We’ll definitely be seeing you again!

Have recently engaged Helping Hands Home Care (Bolton) to help care for my mum with Alzheimer’s. The carers have been punctual, reliable, understanding and caring. The management has also been great. Responding in a very timely way to requests of changes to schedules. They have also minimised changes to carers and it is clear that they understand the importance of this.

As my stepdad is doubly incontinent she helps maintain his dignity by ensuring he is always fresh and clean.

Person-centred service with good staff matching to my mum and her personality. Staff have always been really good with my mum and give me tremendous peace of mind. Communication about how my mum is doing and the rota is fantastic.

The staff who manage and coordinate the care for my mother are so very professional and also warm and caring. Very smooth introduction to the service from both the coordinators and the care professionals. Excellent communication at all times with reviews, updates, causes of concern etc. I feel comfortable sharing sensitive and personal information with the team.

We have used Helping Hands Home Care for the past month. My mother-in-law lives alone in Bolton with no family in the area. As her memory has begun to go we have begun to have daily visits from Helping Hands. It has brought such comfort to us to know she is being looked after. The introductory meeting was wonderful and my mother-in-law allayed some of her fears. She has connected with the carers that have been in. We appreciate that it is usually the same carer going each day unless there is sickness, so my mother-in-law isn't having to get used to many different people. We are kept regularly informed of how the carers are getting on and we've found each time we have rung the office the Helping Hands Staff have been extremely helpful. I would highly recommend Helping Hands.

Having had day carers 3 times a day to care for my dad, it became necessary to seek live in care and what a find. To say I am happy with the lady provided is an understatement, my dad is extremely happy and this is after three days! All my potential concerns were dispelled immediately, the company found a perfect match having met Dad and I and listened to his needs as well as providing suggestions to try and save money. It's allowed me to finally get a much needed break. I would recommend the company and live in care. It is not a cheap option but having weighed up the alternatives, it is giving my dad the one to one care he deserves.

In every single contact, nothing was too much trouble, communication was excellent and we were completely reassured about Dad's standard of care. But more than that - how much every single person from management through to the carer team, personally cared for him. Also the respect and compassion shown, even at his most difficult times, made Dad's last few weeks more bearable.

We wouldn't hesitate to recommend Helping Hands and in particular Mum's carer.

Generally very good. Some basic housekeeping and food preparation training would benefit the carers.

Helping Hands have been supporting my father for nearly a year. They also cared for my mother before she passed away. All of the Helping Hands employees are beyond kind and their care is exemplary. Not only are the carers caring and kind, but also innovative in creating lovely experiences for my father so he gets out and about despite all his care needs. He is very positive about his care and genuinely looks forward to the visits. I would name everyone who is amazing if I could, but as they all are. I really don’t want to miss anyone out. Thanks to all. What a fantastic team, we would be lost without them.

Punctual and great communication - would recommend. Carers have established an excellent rapport with Mum and are very mindful of her needs. I have seen a great improvement in her mobility and mental health since employing the team.