Care Provided by Phemacare Stourbridge
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Funding & Fees
Contact Phemacare Stourbridge to get a personalised quote
Good to Know
Group / Owner
- Phemacare Ltd
- Private Owned
Person in charge
- Morenikeji Dawud (Manager)
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Phemacare Stourbridge Reviews (4)
8.0
Phemacare Stourbridge has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Phemacare Stourbridge has 4 reviews.
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Overall Experience
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Review from Elizabeth B (Daughter of Client) published on 20 September 2024 Submitted via Website•
Overall Experience
My dad has recently passed away, and had used a carer from Phemacare for over a couple of years. He had a regular carer, and I can confirm that my dad had the highest possible care from the gentleman concerned. He looked forward to his visits, and nothing was too much trouble. The carer was very...
My dad has recently passed away, and had used a carer from Phemacare for over a couple of years. He had a regular carer, and I can confirm that my dad had the highest possible care from the gentleman concerned. He looked forward to his visits, and nothing was too much trouble. The carer was very professional but also had that lovely bedside manner that is so needed. He was cheery and helpful. Many are all too often prone to criticise, but I can confirm the best level of service was provided. Thanks from our family for the help that was provided.
↩Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge
Thank you so much, we are so happy to have been there for you and Dad, he was an incredible man and we are very honoured to have cared for him. Thank you for entrusting us with is care.
Review from P P (Daughter of Client) published on 28 March 2024 Submitted via Website•
Overall Experience
My disabled Mom is very happy with the care she receives from Phemacare’s ladies. The ladies are very caring always and they make my Mom smile. She looks forward to seeing them every day. Thank you so much Phemacare.
My disabled Mom is very happy with the care she receives from Phemacare’s ladies. The ladies are very caring always and they make my Mom smile. She looks forward to seeing them every day. Thank you so much Phemacare.
↩Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge
Thank you so much, we will endeavour to continue to provide you with a service that gives you and your loved one peace of mind.
Review from Y N (Daughter of Client) published on 27 November 2023 Submitted via Website•
Overall Experience
I don't know how anyone can give these girls a 1 star? They work tirelessly to take care of and comfort my mom who is 92. I actually wouldn't change anything about these girls, yes you have a few little hiccups along the way, but the girls soon sort it out.
I don't know how anyone can give these girls a 1 star? They work tirelessly to take care of and comfort my mom who is 92. I actually wouldn't change anything about these girls, yes you have a few little hiccups along the way, but the girls soon sort it out.
Review from M J (Granddaughter of Client) published on 12 January 2023 Submitted via Website•
Overall Experience
Poor quality caring, doesn't appear that the carers have had any actual training? And I can say this wholeheartedly from a professional point of view as being a career, (senior) is my profession and the client's wife's previous profession, so we can clearly see when things aren't right. The carers...
Poor quality caring, doesn't appear that the carers have had any actual training? And I can say this wholeheartedly from a professional point of view as being a career, (senior) is my profession and the client's wife's previous profession, so we can clearly see when things aren't right. The carers had no idea what a slide sheet was and how to use it? They come whenever it pleases them, not according to when has been booked for the client. They blocked drives and sit in the car for 15 -20 mins whilst only being in here for 15 mins.
On a morning call, they have left the bed in a state, sheets everywhere untucked hanging off with the quilt just thrown on top to hide it. They left the commode in a horrible state after toilet use (they never cleaned it out before they left so we discovered it later), and they're rushing the client, they don't take their time with him at all and expect him to be able to toilet in 15 mins which is unreasonable.
On a morning call, they have left the bed in a state, sheets everywhere untucked hanging off with the quilt just thrown on top to hide it. They left the commode in a horrible state after toilet use (they never cleaned it out before they left so we discovered it later), and they're rushing the client, they don't take their time with him at all and expect him to be able to toilet in 15 mins which is unreasonable.
The current CQC report also isn't very promising.
↩Reply from Abi S., Quality Manager at Phemacare Stourbridge
We sincerely apologise that you or your loved one has had this experience. We very much would have liked to address these issues if they were brought to our attention. We are not aware of your concerns or the service user you represent. But thank you for your feedback and will we be sure to review these comments and with all staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 July 2021Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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