Phemacare Stourbridge has a Review Score of 8.6 (8.647) out of 10, based on 3 reviews in the last 2 years. Over all time Phemacare Stourbridge has 4 reviews.
Overall Experience
2
1
0
0
1
Date Published
4
0
0
3
1
Reviewer Connection to Phemacare Stourbridge
3
1
Total of 4, showing 1-4
Review from Elizabeth B (Daughter of Client) published on 20 September 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad has recently passed away, and had used a carer from Phemacare for over a couple of years. He had a regular carer, and I can confirm that my dad had the highest possible care from the gentleman concerned. He looked forward to his visits, and nothing was too much trouble. The carer was very professional
but also had that lovely bedside manner that is so needed. He was cheery and helpful. Many are all too often prone to criticise, but I can confirm the best level of service was provided. Thanks from our family for the help that was provided.
Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge
Thank you so much, we are so happy to have been there for you and Dad, he was an incredible man and we are very honoured to have cared for him. Thank you for entrusting us with is care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P P (Daughter of Client) published on 28 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My disabled Mom is very happy with the care she receives from Phemacare’s ladies. The ladies are very caring always and they make my Mom smile. She looks forward to seeing them every day. Thank you so much Phemacare.
Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge
Thank you so much, we will endeavour to continue to provide you with a service that gives you and your loved one peace of mind.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Y N (Daughter of Client) published on 27 November 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
I don't know how anyone can give these girls a 1 star? They work tirelessly to take care of and comfort my mom who is 92. I actually wouldn't change anything about these girls, yes you have a few little hiccups along the way, but the girls soon sort it out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M J (Granddaughter of Client) published on 12 January 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
Poor quality caring, doesn't appear that the carers have had any actual training? And I can say this wholeheartedly from a professional point of view as being a career, (senior) is my profession and the client's wife's previous profession, so we can clearly see when things aren't right. The carers had
no idea what a slide sheet was and how to use it? They come whenever it pleases them, not according to when has been booked for the client. They blocked drives and sit in the car for 15 -20 mins whilst only being in here for 15 mins.
On a morning call, they have left the bed in a state, sheets everywhere untucked hanging off with the quilt just thrown on top to hide it. They left the commode in a horrible state after toilet use (they never cleaned it out before they left so we discovered it later), and they're rushing the client, they don't take their time with him at all and expect him to be able to toilet in 15 mins which is unreasonable.
The current CQC report also isn't very promising.
Reply from Abi S., Quality Manager at Phemacare Stourbridge
We sincerely apologise that you or your loved one has had this experience. We very much would have liked to address these issues if they were brought to our attention. We are not aware of your concerns or the service user you represent. But thank you for your feedback and will we be sure to review these comments and with all staff.
Staff
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Treated with Dignity
Value for Money
Current Review Score: 8.6 (8.647)
Overview of Review Score
The Review Score of 8.6 (8.647) out of 10 for Phemacare Stourbridge is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.647 for Phemacare Stourbridge is calculated as follows:
(
(12 Excellents x 5)
+
(4 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 17 Ratings = 4.647
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Phemacare Stourbridge is based on 3 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
= 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
13 Jul 2021
Overall
Requires improvement
Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Inadequate
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Phemacare Stourbridge
What Type of Services does Phemacare Stourbridge offer?
Phemacare Stourbridge offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phemacare Stourbridge to verify any information. View our terms and conditions. Phemacare Stourbridge has an Basic Service - more info.
