Your Choice Care & Support Ltd

Unit 28 Airport Business Centre, Thornbury Road, Estover, Plymouth PL6 7PP
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9.8 21 Reviews
  • Your Choice Care & Support Ltd, Plymouth
Your Choice Care & Support Ltd have over 30 years of experience providing care and support to vulnerable adults and the elderly in the Plymouth area. This support includes personal care, administering medication, support with meals and nutrition, accessing the community, social activities and a befriending service at home. Your Choice Care & Support can provide a break for main carers, giving them the peace of mind they need to relax and enjoy their quality time.

One of the challenges that many experience in later years is loneliness. Feeling alone can have significant, detrimental effects on the mental wellbeing of anyone, at any age. The risks that stem from loneliness are particularly well observed among the older population. If you need a friendly face just for a few hours a week, or care, support and friendship on a daily basis, Your Choice Care & Support can meet your needs.

Your Choice Care & Support Ltd, prides themselves on providing a professional service with experienced and compassionate staff. All staff are thoroughly vetted and undergo a disclosure and barring check prior to joining the team.
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Care Provided by Your Choice Care & Support Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.50

Minimum visit time will be 30 minutes

These prices are only a guideline, please contact Your Choice Care & Support Ltd to find out the exact price for your requirements.

Contact Your Choice Care & Support Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Your Choice Care & Support Ltd to get a personalised quote.

Good to Know

Owner

  • Your Choice Care & Support Ltd
  • Privately Owned

Person in Charge

  • Sally Rogers (Director)

Your Choice Care & Support Ltd Reviews (21)

9.8

Your Choice Care & Support Ltd has a Review Score of 9.8 (9.774) out of 10, based on 14 reviews in the last 2 years.
Over all time Your Choice Care & Support Ltd has 21 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 0
Date Published
  • 21
  • 2
  • 5
  • 14
  • 7
Reviewer Connection to Your Choice Care & Support Ltd
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from C F (Friend of Client) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a company. I have been absolutely amazed and we are thankful for the kindness, diligence and respect that has been show. All of the staff have been so amazing and the attention to detail is beyond any care company we have used previously. From the bottom of our hearts thank you for all that you
do!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Your Choice Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Your Choice Care & Support Ltd is calculated as follows: ( (73 Excellents x 5) + (6 Goods x 4) ) ÷ 79 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Your Choice Care & Support Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (7)

Sally

Sally Rogers

Job Title: Managing Director Joined: 2019

Sally has over 35 years of experience in the care sector. Originally beginning her career as a carer, Sally has worked in both residential/nursing care homes and domiciliary care.


Over the years, Sally has progressed from a carer role, working her way up to co-coordinator, deputy manager and eventually registered manager for a large domiciliary care company, including extra care units.


In 2019, using her many years of experience and knowledge, Sally established her own company, Your Choice Care & Support Ltd, and is now supported by a dedicated team of staff.

Kimberly

Kimberly Tucker

Job Title: Registered Manager Joined: 2020

Kimberly has experience in the care industry, initially as a carer back in 2015, working her way up to a managerial level where she managed an extra care unit, working closely with vulnerable adults. Prior to this, Kimberly managed a social inclusion service for residents within a care setting.


In 2020, Kimberly joined Your Choice Care & Support Ltd as a manager, where she constantly strives to develop new skills. In 2021, Kimberly completed her level 5 leadership and management diploma in Health and Social Care.


In 202,5, after supporting the registered manager with all aspects of running the company, Kimberly took over the registered manager role.

Rachel

Rachel Humphries

Job Title: Deputy Manager Joined: 2020

Rachel has worked in the care sector for over 15 years. Initially, Rachel worked in the offices of a large care company in the finance department.


Over the years, Rachel has developed her skills, not only in an administrative role but also working as a carer supporting people in their own homes. working her way up to a coordinator.


Rachel was one of the first to join Your Choice Care & Support Ltd as an office coordinator, where she uses her knowledge of both finance and care to support our team of staff. Rachel has now worked her way up and is our Deputy Manager.

Matt

Matt Bishop

Job Title: Senior Coordinator Joined: 2022

Matt is our senior co-ordinator, supporting both carers and our service users.


He has previous care experience, and before joining Your Choice Care & Support Ltd, he started his career as a support worker, progressing to a managerial level.


Matt is an enthusiastic and dedicated member of our team and works closely with carers to develop their knowledge and also with our service users, making sure a high level of care is maintained. Matt oversees the day-to-day running of the office.

Tiki

Tiki Dowding

Job Title: Recruitment Manager/Wellbeing Officer Joined: 2024

Tiki has been working in the care industry for over 11 years in a variety of roles. She joined Your Choice Care in 2024 and worked her way up to Team Leader. Tiki has developed her role and now manages all recruitment.


She is a mentor and supporter to all our carers, and following completion of her training in mental health first aid, she is now the wellbeing officer for all our staff.

Trudi

Trudi Rago

Job Title: Coordinator Joined: 2024

Trudi has been working in the care industry in a variety of roles for over 30 years. Trudi joined the company in 2024 as a coordinator, supporting Matt with the everyday running of the office.


Trudi ensures all of our service users' care plans are kept up to date and person-centred, as well as supporting the carers and rostering.

Mark

Mark Jones

Job Title: Team Leader Joined: 2021

Mark joined us in 2021, starting as a carer and working his way up to a Team Leader role in 2023. He works closely with all of our carers, completing frequent supervisions and offering them support, as well as providing high-quality care to our service users.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Choice Care & Support Ltd to verify any information. View our terms and conditions. Your Choice Care & Support Ltd has an Enhanced Service - more info.