Care Confidence Home Care

It's time now for Mum to make more new friends in the care home she's now gone into.

I needed help when I returned from holiday with six fractures from a sudden fall down a flight of stairs. I live alone and was unable to dress unaided or prepare meals for myself. I was fortunate therefore to secure the services of the manager and his staff who were exemplary in their care. I can honestly say that they became friends in a very short space of time. Though they were needed for only a month, their help was a crucial factor in my recovery and I would have no hesitation in recommending them to others and in using their services again in the future.

Care Confidence Home Care had been visiting my elderly father in his own home for four months until recently when, following a spell in hospital, his care needs increased significantly and we reluctantly decided to move him into a residential care home. I can honestly say that from the outset the service we received from Care Confidence has been second to none. The owner of the company and his team were absolutely brilliant in dealing with Dad in a compassionate and dignified manner and their dedication to the job and their clients was plain to see. Being able to keep track of Dad’s visits through the app was much appreciated and any queries or concerns we had were fully answered and addressed directly in a timely and efficient manner. I would have no hesitation in recommending Care Confidence for the excellent service they provide.

Would very much recommend this company. They were really speedy in helping my dad out after a hip operation, even though it was Christmas/New Year. They did a very respectful but thorough assessment of how he was doing when we contacted them and then gave him really good support whilst he got back in action after his operation. Would definitely use them again.

I honestly do not know where to start or how to express how grateful I am to the manager and all the staff at Care Confidence Home Care for all they did for my dad during the last seven months of his life. The biggest concern for Dad was the carers he would have, he had a bad experience in Hull and this was giving him great apprehension about accepting the care he required. Within a few days of Dad arriving, he began to settle into his new home so well, a big part of this was thanks to the amazing support and care he was receiving from Care Confidence staff. They were always a call away, kept me fully updated with any changes in Dad's health or daily activities. They gave Dad hope, confidence, company and always had a listening ear when he needed it most. As a nurse myself, I have worked in many care settings and also managed care agencies. I can honestly say, I have never met such hardworking, dedicated, professional, caring staff as the Care Confidence staff.

Having had no experience of employing carers until earlier this year and hearing some negativity of care companies, I feel fortunate in choosing Care Confidence Home Care and can recommend them without hesitation.

Mum has slowly been getting more frail and this culminated in a bad fall when the paramedics were needed. We sorted out careline and rearranged the house to make it easier. Mum is 87 but fiercely independent and has full mental capacity. Lockdown made it easy for us to go down each day and spend some time with her but we knew this wouldn't last. I had three companies come up to speak to Mum. Care Confidence impressed the most as they asked Mum what she would like them to do for her, what she wanted and needed. It was a big step for Mum but she now looks forward to the ladies coming to see her each day. I prepare meals in batches and the carers just need to follow the cooking instructions. They hoover, iron, clean, make the bed and even do Mum's hair. They chat to her and Mum has gotten to know them and all about their families. While Mum is still frail it is amazing just how much more positive she is now and what began as an "If I must" has become an integral and positive part of her life.

Very happy with this company. Carers are all nice and very obliging. Nothing is too much of an ask and they make me feel very comfortable. They provide not only physical care but help me with any other jobs and tasks I need them to do. I look forward to my carers coming to visit me, even just for the good conversations and the laughs that we have. This company is also really good for fitting around my hospital appointments. Nothing seems to be too much of an ask. Ten out of ten service!

Care Confidence do everything they say they will when they say they will and that consistency is key. They stay in good communication with me and I like the visit updates I get via the app - crucial as I can't travel because of lockdown. They treat my dad with respect and manage his care well.

If I could leave more than 5 stars for the care my dad is receiving, I would. The manager has tailored my dad's care package to include a late, night time call which is what I was struggling to find. This company fit around the client and give the most amazing professional care. I now have peace of mind knowing my dad is getting so well looked after when I'm not there. I have so much confidence in the manager and would recommend anyone to use this company.

I was very happy with the care that was provided for my Grandad. I felt confident that he was well looked after. Care staff were always happy to help and nothing was too much trouble. I would highly recommend Care Confidence.

My grandad has been receiving care from the team at Care Confidence for the past few months, he (and the rest of the family) have been delighted with the care he has received and has given him the confidence to continue living in his family home. I would recommend the company to anyone looking for help at home.

The carer is a professional carer who listens to dad's requests and is always respectful, which we feel is extremely important.

We are so grateful for the care and support given by Care Confidence and the care team. My father-in-law has always been treated with the utmost dignity and respect from day one by the carers and the level of care provided has been exactly what we needed to put our mind at ease. The management team are approachable and visible at all times and nothing is too much trouble for the carers either. We would now only choose Care Confidence and never trust anyone else with my father-in-law's care. I cannot fault them.