Care Confidence Home Care

28 Bridge Road, Crosby, Liverpool L23 6SG
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10 30 Reviews
  • Care Confidence Home Care, Liverpool
Care Confidence Home Care: Where Compassion Meets Excellence.

Imagine a haven of support, a place where independence is nurtured, and well-being is paramount. That's the essence of Care Confidence Home Care. They don't just provide services; they cultivate a sense of security and dignity, allowing individuals to thrive within the comfort of their own homes.  

Their team of dedicated caregivers are more than just professionals; they are compassionate companions, carefully selected and rigorously trained to provide personalised, unwavering support. Each interaction is infused with empathy, respect, and a genuine desire to enhance the lives of those they serve.

Care Confidence Home Care offers a comprehensive suite of services, tailored to meet the unique needs of each individual. Services include:  

Personal Care: Providing gentle assistance with hygiene, grooming, and mobility, ensuring comfort and confidence.  

Home Support: Maintaining a clean and organised living environment, handling household chores, and preparing nutritious meals.

Companionship: Offering meaningful interaction, engaging in stimulating activities, and providing emotional support to combat loneliness and isolation.  

Specialised Care: Delivering expert care for individuals with dementia, Alzheimer's, and other chronic conditions, ensuring safety and well-being.  

Respite Care: Giving family caregivers a much-needed break, knowing their loved ones are in capable and caring hands.

What truly sets Care Confidence Home Care apart is their unwavering commitment to building genuine relationships. They understand that care giving is not just about tasks; it's about fostering trust, respect, and a sense of belonging. They empower individuals to maintain their independence, pursue their passions, and live life to the fullest.  
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.50 – £31.50

No additional charges.

These prices are only a guideline, please contact Care Confidence Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Care Confidence Ltd

Person in charge

  • Alexander Strange (Manager)

Care Confidence Home Care Reviews (30)

10

Care Confidence Home Care has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Care Confidence Home Care has 30 reviews.

Overall Experience
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Date Published
  • 30
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  • 11
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Reviewer Connection to Care Confidence Home Care
  • 11
  • 5
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Total of 30, showing 21-30
Review from K R (Daughter of Client) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly do not know where to start or how to express how grateful I am to the manager and all the staff at Care Confidence Home Care for all they did for my dad during the last seven months of his life. The biggest concern for Dad was the carers he would have, he had a bad experience in Hull and
this was giving him great apprehension about accepting the care he required. Within a few days of Dad arriving, he began to settle into his new home so well, a big part of this was thanks to the amazing support and care he was receiving from Care Confidence staff. They were always a call away, kept me fully updated with any changes in Dad's health or daily activities. They gave Dad hope, confidence, company and always had a listening ear when he needed it most. As a nurse myself, I have worked in many care settings and also managed care agencies. I can honestly say, I have never met such hardworking, dedicated, professional, caring staff as the Care Confidence staff.
Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for your kindness. I can honestly say it was such a pleasure for us all for looking after your dad, and he will most certainly not be forgotten and remembered fondly by all who met him.

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Review from Mike N (Son of Client) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his team of carers have been doing a wonderful job in caring for my father in his home for the last six months. Dad’s care needs have changed during this time but the manager has managed to adapt to the care needs as required and has been able to respond at short notice when needed.
Having
had no experience of employing carers until earlier this year and hearing some negativity of care companies, I feel fortunate in choosing Care Confidence Home Care and can recommend them without hesitation.
Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for you kind words and for choosing us to look after your dad. It's always a pleasure.

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Review from Kevin T (Son of Client) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has slowly been getting more frail and this culminated in a bad fall when the paramedics were needed. We sorted out careline and rearranged the house to make it easier. Mum is 87 but fiercely independent and has full mental capacity. Lockdown made it easy for us to go down each day and spend some
time with her but we knew this wouldn't last. I had three companies come up to speak to Mum. Care Confidence impressed the most as they asked Mum what she would like them to do for her, what she wanted and needed. It was a big step for Mum but she now looks forward to the ladies coming to see her each day. I prepare meals in batches and the carers just need to follow the cooking instructions. They hoover, iron, clean, make the bed and even do Mum's hair. They chat to her and Mum has gotten to know them and all about their families. While Mum is still frail it is amazing just how much more positive she is now and what began as an "If I must" has become an integral and positive part of her life.
Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for the very kind words. It is always a pleasure looking after your mum.

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Review from Gaynor J (Client) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with this company. Carers are all nice and very obliging. Nothing is too much of an ask and they make me feel very comfortable. They provide not only physical care but help me with any other jobs and tasks I need them to do. I look forward to my carers coming to visit me, even just for the
good conversations and the laughs that we have. This company is also really good for fitting around my hospital appointments. Nothing seems to be too much of an ask. Ten out of ten service!
Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for those kind words and for the positive feedback. It means so much to everybody here at Care Confidence.

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Review from C G (Daughter of Client) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Confidence do everything they say they will when they say they will and that consistency is key. They stay in good communication with me and I like the visit updates I get via the app - crucial as I can't travel because of lockdown. They treat my dad with respect and manage his care well.
Reply from Alexander Strange, Owner / Registered Manager at Care Confidence Home Care

Thank you for your kind words. It is always a pleasure knowing we can make a difference, even in these difficult times. Thank you so much.

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Review from Julie D (Daughter of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could leave more than 5 stars for the care my dad is receiving, I would. The manager has tailored my dad's care package to include a late, night time call which is what I was struggling to find. This company fit around the client and give the most amazing professional care. I now have peace of
mind knowing my dad is getting so well looked after when I'm not there. I have so much confidence in the manager and would recommend anyone to use this company.
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Review from Kelly C (Granddaughter of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the care that was provided for my Grandad. I felt confident that he was well looked after. Care staff were always happy to help and nothing was too much trouble. I would highly recommend Care Confidence.
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Review from Jane S (Granddaughter of Client) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been receiving care from the team at Care Confidence for the past few months, he (and the rest of the family) have been delighted with the care he has received and has given him the confidence to continue living in his family home. I would recommend the company to anyone looking for help
at home.
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Review from Marie L (Daughter of Client) published on 22 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been with this company only a short time but we are happy with the care given and importantly continuity of carer.
The carer is a professional carer who listens to dad's requests and is always respectful, which we feel is extremely important.
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Review from Lisa D (Daughter-in-law of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the care and support given by Care Confidence and the care team. My father-in-law has always been treated with the utmost dignity and respect from day one by the carers and the level of care provided has been exactly what we needed to put our mind at ease. The management team
are approachable and visible at all times and nothing is too much trouble for the carers either. We would now only choose Care Confidence and never trust anyone else with my father-in-law's care. I cannot fault them.
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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Care Confidence Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Care Confidence Home Care is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Confidence Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Alex

Alex Strange

Job Title: Owner/Registered Manager Joined: 1999

Our owner and registered manager Alex is a qualified Mental Health Nurse BSC and holds a level 5 in leadership and management. He has worked in care since the age of 18 as a healthcare assistant, also looking after his own dad at home. He studied at Edge Hill University for his Nursing degree and has also worked in management roles within private and NHS healthcare settings which means he has brought all this experience to Care Confidence.


It was an experience with his own family which meant he was driven to start the home care provider Care Confidence. His own dad became unwell at home suffering from vascular dementia. This led to challenges for the family, specifically Alex’s mum who was the main carer for his dad. Alex's mum didn’t feel confident in receiving support for the care because she didn’t want people she didn’t know or trust coming into her home. She also wasn't sure where or how to access information to receive help with care and funding. And finally, she is a very proud lady. She’d looked after her husband so well that she felt that nobody would be able to care for him as well as she did.


Alex could see that in front of him there was an opportunity to bring his knowledge as an experienced qualified nurse and his own personal experiences with his dad to create a home care provider to not only provide the highest level of care at home but also provide the trust of a family member in each and every Caregiver. The aim of Care Confidence is to provide care at home that feels personal in order to give every client the experience and feel that they are the only ones being Cared for by Care Confidence.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Confidence Home Care to verify any information. View our terms and conditions. Care Confidence Home Care has an Enhanced Service - more info.