Phoenix Homecare and Support (North Wales) Reviews (6)
Over all time Phoenix Homecare and Support (North Wales) has 6 reviews.
Review from G J (Daughter of Client) published on 2 February 2021
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
We are very grateful for the care and support which my mother receives, despite this we do have a couple of concerns. Firstly, that we requested an 8 pm (approximately) slot for the evening call. We have weekly timesheets but more often than not, these times do not correspond to the actual visits, we
do understand due to staffing issues and the current climate that flexibility is required but it is far from ideal when my mother is in bed for over 12 hours. Secondly, it is also not ideal how many different carers are tending to her, she suffers from mixed dementia this adds to her confusion in addition to this with Covid-19 risks surely it would be safer limiting it to only a few different people.
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Review from K R (Daughter of Client) published on 5 January 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Phoenix Homecare provided excellent care for my mother, the carers treated her with dignity and respect at all times, as if she was a member of their own family. Thoroughly recommend Phoenix Homecare for anyone needing support in their home.
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Review from J L (Client) published on 5 January 2021
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm quite satisfied, the carers are very good to me.
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Review from A M (Daughter of Client) published on 21 December 2020
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The care provider looks after my mum's night time call. We have had quite a struggle to get this call to be at an appropriate time. She takes her sleeping tablets etc whilst the carer is in the house and the calls can be as early as 3.30 pm. The past few weeks however they have been better. She also
has a lot of 'carer required' on her rota and doesn't know who is coming to her door which is a concern, especially in the dark nights.
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Review from Sylvia H (Wife of Client) published on 17 December 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always been very pleased with the excellent standard of my husband's care.
Reply from Debra Duffy, Branch Manager at Phoenix Homecare and Support (North Wales)
The care staff always enjoy seeing your husband and they like to have banter with him as he also enjoys this.
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Review from Christine A (Sister of Client) published on 17 December 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Concerned that the Management team do not value their care workers. Poor communication, especially regarding their shift times. Carers are becoming stressed and that is the reason that some have left or about to leave your agency. Where is your HR role? Non-existent and needs addressing. All carers
are brilliant and no complaints, you need to value them. That is your responsibility. Management staff need addressing.
Reply from Debra Duffy, Branch Manager at Phoenix Homecare and Support (North Wales)
I'm sorry you feel there are these issues around the management team, please feel free to call to discuss this.
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