Home Care Providers Owned by Phoenix Homecare and Support Ltd

Some carers just want to get in and out asap. However Marie and Cherry are the exeption. They are a credit to the industry. The office staff are not very good. They fob you off and say they will deal with an a issue but rarely do. The agreement on my care plan was morning 07.45 and evening 17.45 with a 30 minute leaway either way. The office are meant to notify you of any changes. That very rarely happens. I have sat here and my carer arived 1.5 hrs after it clearly states in the agreed care plan. My sooccial worker has met with them and they just come up with the same rubbish... not enough staff. The office are meant to cover shifts if needed. They send staff at the last minute you have agreed not to as u dont get on with them. when you say you dont want them they just say ok do you want to cancell. When you do it has still to be paid for.problems every day The office manager is bulshy and will not change things. Left lots of messages 4 directors but no replies

Staff are very professional, well trained, caring. Staff do a good job looking after my mum. Phoenix Homecare and support are the only agency that have been able to manage my mum's care needs, we have had Phoenix for 6 years now and we would be lost without them.

Phoenix Homecare is respectful, caring, professional, and always goes above and beyond in its job. From the carers to the management team - there are no faults; if there were any issues or concerns, these are dealt with in a professional and timely manner. We would not want and would refuse any other care company.

It is great to put a line underneath this all now.

Very friends and professional at their job and very caring.

I can say that my carers are very good, I have five regular, and the odd ones, they are not miserable and we have a laugh and a joke. I am very pleased that I can rely on all my carers.

Friendly, polite, caring and punctual with good attention to detail.

He looks forward to seeing them every day.

We are very grateful for the care and support which my mother receives, despite this we do have a couple of concerns. Firstly, that we requested an 8 pm (approximately) slot for the evening call. We have weekly timesheets but more often than not, these times do not correspond to the actual visits, we do understand due to staffing issues and the current climate that flexibility is required but it is far from ideal when my mother is in bed for over 12 hours. Secondly, it is also not ideal how many different carers are tending to her, she suffers from mixed dementia this adds to her confusion in addition to this with Covid-19 risks surely it would be safer limiting it to only a few different people.

Phoenix Homecare provided excellent care for my mother, the carers treated her with dignity and respect at all times, as if she was a member of their own family. Thoroughly recommend Phoenix Homecare for anyone needing support in their home.

I'm quite satisfied, the carers are very good to me.

The care provider looks after my mum's night time call. We have had quite a struggle to get this call to be at an appropriate time. She takes her sleeping tablets etc whilst the carer is in the house and the calls can be as early as 3.30 pm. The past few weeks however they have been better. She also has a lot of 'carer required' on her rota and doesn't know who is coming to her door which is a concern, especially in the dark nights.

I have always been very pleased with the excellent standard of my husband's care.

Concerned that the Management team do not value their care workers. Poor communication, especially regarding their shift times. Carers are becoming stressed and that is the reason that some have left or about to leave your agency. Where is your HR role? Non-existent and needs addressing. All carers are brilliant and no complaints, you need to value them. That is your responsibility. Management staff need addressing.

Did excellent work with my grandfather before he passed away. Genuinely caring company, glad I chose them for his end of life care. The manager went above and beyond to ensure that his care plan met his needs. The staff was nothing but respectful.

The manager and her team have been excellent right from the first point of contact to the manager, who came out to see us and listened to my mother’s needs. She was highly professional, and explained what was available and arranged a care package immediately. All of the carers have been wonderful, very caring and patient, I could not ask for more, so thanks again to the manager and her team at Phoenix Homecare and Support Ltd (Powys). (My mother said they are all lovely)

Their service is impeccable, following guidelines, rules and regs but still making sure their clients are always at the forefront of any decisions made. They treat their clients with the utmost respect and always (when possible) make the client make their own decision. I would 100% recommend Pheonix Homecare and Support for any friend, neighbour or relative who needed home care.

Our nan became extremely ill and my carer was the one that cared for her as well as us as a family. So selfless, a superstar in every way. Always happy to care and help others, always puts a smile on someone’s face. Well done, keep it up.

Phoenix Homecare provided care for my step-father. They assisted my mother to get him out of hospital so he could spend his last days with his family. Phoenix were fantastic and I can't thank them enough. The care they provided was very professional. I would not hesitate to recommend Phoenix for the service they provide.

Thank you.