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Phoenix Homecare and Support Ltd Locations (2)
Phoenix Homecare and Support Ltd (Powys)
8.0
15 reviews
Unit 3 Grooms Enterprise Park, Poole Road, Newtown SY16 1DL
- Care Provided
- Dementia
Phoenix Homecare and Support (North Wales)
6 reviews
Rhossdu Industrial Estate, Wrexham LL11 4YL
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Phoenix Homecare and Support Ltd Reviews (21)
Reviews posted for members of Phoenix Homecare and Support Ltd
Review of
Phoenix Homecare and Support Ltd (Powys)
from J R (Son of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are very professional, well trained, caring. Staff do a good job looking after my mum. Phoenix Homecare and support are the only agency that have been able to manage my mum's care needs, we have had Phoenix for 6 years now and we would be lost without them.
Reply from Heidi Heayberd, Powys Service Manager at Phoenix Homecare and Support Ltd (Powys)
Thank you for your review. This is lovely to hear. It is a pleasure caring for your mum and knowing you.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from John R (Son of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Phoenix Homecare is respectful, caring, professional, and always goes above and beyond in its job. From the carers to the management team - there are no faults; if there were any issues or concerns, these are dealt with in a professional and timely manner. We would not want and would refuse any other
care company.
Reply from Heidi Heayberd, Deputy Manager at Phoenix Homecare and Support Ltd (Powys)
Thank you for your feedback. We appricate your support.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Andrew P (Client) published on 30 September 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This review is in direct response to a home visit by the area manager and the local client relations manager, which in my previous review I was less than complimentary about. After an in-depth conversation with both, a lot of issues were cleared up. I now understand that words that were attributable
to the said manager were in fact not said at all. For me, Pheonix as a care company, has most sincerely risen from the ashes, with their reputation intact. There will not be any change of provider for me now.
It is great to put a line underneath this all now.
It is great to put a line underneath this all now.
Reply from Heidi Heayberd, Deputy Manager at Phoenix Homecare and Support Ltd (Powys)
Thank you for your kind words and continued support.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from K E (Client) assisted by family/friend published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friends and professional at their job and very caring.
Reply from Heidi Heayberd, Deputy Manager at Phoenix Homecare and Support Ltd (Powys)
Thank you for your kind words and continued support.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from R O (Client) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can say that my carers are very good, I have five regular, and the odd ones, they are not miserable and we have a laugh and a joke. I am very pleased that I can rely on all my carers.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from P D (Son of Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly, polite, caring and punctual with good attention to detail.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Joan B (Wife of Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the care my husband receives.
The carers are very friendly, polite and very caring, nothing is any trouble for them to do.
He looks forward to seeing them every day.
The carers are very friendly, polite and very caring, nothing is any trouble for them to do.
He looks forward to seeing them every day.
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Review of
Phoenix Homecare and Support (North Wales)
from G J (Daughter of Client) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
We are very grateful for the care and support which my mother receives, despite this we do have a couple of concerns. Firstly, that we requested an 8 pm (approximately) slot for the evening call. We have weekly timesheets but more often than not, these times do not correspond to the actual visits, we
do understand due to staffing issues and the current climate that flexibility is required but it is far from ideal when my mother is in bed for over 12 hours. Secondly, it is also not ideal how many different carers are tending to her, she suffers from mixed dementia this adds to her confusion in addition to this with Covid-19 risks surely it would be safer limiting it to only a few different people.
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Review of
Phoenix Homecare and Support (North Wales)
from K R (Daughter of Client) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Phoenix Homecare provided excellent care for my mother, the carers treated her with dignity and respect at all times, as if she was a member of their own family. Thoroughly recommend Phoenix Homecare for anyone needing support in their home.
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Review of
Phoenix Homecare and Support (North Wales)
from J L (Client) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm quite satisfied, the carers are very good to me.
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Review of
Phoenix Homecare and Support (North Wales)
from A M (Daughter of Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The care provider looks after my mum's night time call. We have had quite a struggle to get this call to be at an appropriate time. She takes her sleeping tablets etc whilst the carer is in the house and the calls can be as early as 3.30 pm. The past few weeks however they have been better. She also
has a lot of 'carer required' on her rota and doesn't know who is coming to her door which is a concern, especially in the dark nights.
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Review of
Phoenix Homecare and Support (North Wales)
from Sylvia H (Wife of Client) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always been very pleased with the excellent standard of my husband's care.
Reply from Debra Duffy, Branch Manager at Phoenix Homecare and Support (North Wales)
The care staff always enjoy seeing your husband and they like to have banter with him as he also enjoys this.
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Review of
Phoenix Homecare and Support (North Wales)
from Christine A (Sister of Client) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Concerned that the Management team do not value their care workers. Poor communication, especially regarding their shift times. Carers are becoming stressed and that is the reason that some have left or about to leave your agency. Where is your HR role? Non-existent and needs addressing. All carers
are brilliant and no complaints, you need to value them. That is your responsibility. Management staff need addressing.
Reply from Debra Duffy, Branch Manager at Phoenix Homecare and Support (North Wales)
I'm sorry you feel there are these issues around the management team, please feel free to call to discuss this.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from P F (Granddaughter of Client) published on 12 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Did excellent work with my grandfather before he passed away. Genuinely caring company, glad I chose them for his end of life care. The manager went above and beyond to ensure that his care plan met his needs. The staff was nothing but respectful.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Mike J (Son of Client) published on 9 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and her team have been excellent right from the first point of contact to the manager, who came out to see us and listened to my mother’s needs. She was highly professional, and explained what was available and arranged a care package immediately. All of the carers have been wonderful, very
caring and patient, I could not ask for more, so thanks again to the manager and her team at Phoenix Homecare and Support Ltd (Powys). (My mother said they are all lovely)
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Julie E (Friend of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pheonix Homecare and Support are a really amazing company of carers. All through the COVID-19 crisis they have continued to look after their clients, whilst shopping, etc for their own family members who have been shielding/isolating.
Their service is impeccable, following guidelines, rules and regs
Their service is impeccable, following guidelines, rules and regs
but still making sure their clients are always at the forefront of any decisions made. They treat their clients with the utmost respect and always (when possible) make the client make their own decision. I would 100% recommend Pheonix Homecare and Support for any friend, neighbour or relative who needed home care.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Rachael J (Friend of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My carer in particular is a great member of the community. I’m an unwell person been in and out of hospital. My carer, even though she has a family of her own, always manages to help me with my needs even if it’s just to pick up my medication or to see if my children are attended to.
Our nan became
Our nan became
extremely ill and my carer was the one that cared for her as well as us as a family. So selfless, a superstar in every way. Always happy to care and help others, always puts a smile on someone’s face. Well done, keep it up.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Neil J (Stepson of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Phoenix Homecare provided care for my step-father. They assisted my mother to get him out of hospital so he could spend his last days with his family. Phoenix were fantastic and I can't thank them enough. The care they provided was very professional. I would not hesitate to recommend Phoenix for the
service they provide.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Kathryn S (Niece of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team is conscientious, and with a genuine desire to ensure that the client's care is to the highest standard ensuring the ability to stay at home.
By actually taking the time to listen to the client, social services and family, a service agreement is created to develop a meaningful care plan which
By actually taking the time to listen to the client, social services and family, a service agreement is created to develop a meaningful care plan which
establishes a trust that my uncle has the best care possible.
Thank you.
Thank you.
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Review of
Phoenix Homecare and Support Ltd (Powys)
from Jolene C (Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Personally, I struggle to find high-quality care workers who go above and beyond to suit my needs. Being a client of Phoenix Homecare has truly been one of the best decisions I have made to benefit me. They are kind and outgoing at all times for which they deserve my respect and have well earned it.
Not once have they made me doubt them in any way and they are truly someone you can count on. Therefore, I highly suggest Phoenix Homecare as a care company if you're looking for the best.
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Awards / Recognitions (0)
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Frequently Asked Questions about Phoenix Homecare and Support Ltd
How many Agencies does Phoenix Homecare and Support Ltd own?
Phoenix Homecare and Support Ltd own 2 Agencies.
Which Phoenix Homecare and Support Ltd Agencies have the highest review score?
Phoenix Homecare and Support Ltd (Powys) & Phoenix Homecare and Support (North Wales) have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Homecare and Support Ltd to verify any information. View our terms and conditions. Phoenix Homecare and Support Ltd has a Basic Service – more info.