Phoenix Homecare and Support Ltd (Powys)

Some carers just want to get in and out asap. However Marie and Cherry are the exeption. They are a credit to the industry. The office staff are not very good. They fob you off and say they will deal with an a issue but rarely do. The agreement on my care plan was morning 07.45 and evening 17.45 with a 30 minute leaway either way. The office are meant to notify you of any changes. That very rarely happens. I have sat here and my carer arived 1.5 hrs after it clearly states in the agreed care plan. My sooccial worker has met with them and they just come up with the same rubbish... not enough staff. The office are meant to cover shifts if needed. They send staff at the last minute you have agreed not to as u dont get on with them. when you say you dont want them they just say ok do you want to cancell. When you do it has still to be paid for.problems every day The office manager is bulshy and will not change things. Left lots of messages 4 directors but no replies

Staff are very professional, well trained, caring. Staff do a good job looking after my mum. Phoenix Homecare and support are the only agency that have been able to manage my mum's care needs, we have had Phoenix for 6 years now and we would be lost without them.

Phoenix Homecare is respectful, caring, professional, and always goes above and beyond in its job. From the carers to the management team - there are no faults; if there were any issues or concerns, these are dealt with in a professional and timely manner. We would not want and would refuse any other care company.

It is great to put a line underneath this all now.

Very friends and professional at their job and very caring.

I can say that my carers are very good, I have five regular, and the odd ones, they are not miserable and we have a laugh and a joke. I am very pleased that I can rely on all my carers.

Friendly, polite, caring and punctual with good attention to detail.

He looks forward to seeing them every day.

Did excellent work with my grandfather before he passed away. Genuinely caring company, glad I chose them for his end of life care. The manager went above and beyond to ensure that his care plan met his needs. The staff was nothing but respectful.

The manager and her team have been excellent right from the first point of contact to the manager, who came out to see us and listened to my mother’s needs. She was highly professional, and explained what was available and arranged a care package immediately. All of the carers have been wonderful, very caring and patient, I could not ask for more, so thanks again to the manager and her team at Phoenix Homecare and Support Ltd (Powys). (My mother said they are all lovely)

Their service is impeccable, following guidelines, rules and regs but still making sure their clients are always at the forefront of any decisions made. They treat their clients with the utmost respect and always (when possible) make the client make their own decision. I would 100% recommend Pheonix Homecare and Support for any friend, neighbour or relative who needed home care.

Our nan became extremely ill and my carer was the one that cared for her as well as us as a family. So selfless, a superstar in every way. Always happy to care and help others, always puts a smile on someone’s face. Well done, keep it up.

Phoenix Homecare provided care for my step-father. They assisted my mother to get him out of hospital so he could spend his last days with his family. Phoenix were fantastic and I can't thank them enough. The care they provided was very professional. I would not hesitate to recommend Phoenix for the service they provide.

Thank you.

Personally, I struggle to find high-quality care workers who go above and beyond to suit my needs. Being a client of Phoenix Homecare has truly been one of the best decisions I have made to benefit me. They are kind and outgoing at all times for which they deserve my respect and have well earned it. Not once have they made me doubt them in any way and they are truly someone you can count on. Therefore, I highly suggest Phoenix Homecare as a care company if you're looking for the best.

Fantastic caring staff to my dad, I knew my dad was in the most professional caring hands, right up to when he passed away. He used to chat for hours about his carers. They were part of the family. We as a family would like to thank the manager and her angel's for giving my dad the life and dignity he deserved. Thank you.