Review from Eric R (Husband of Client) published on 9 March 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I only wish I could select more than 5 stars. Having worked within the healthcare industry for some time before retiring, I know how hard it can be, with the long hours etc.
The team at Midian provide some of the best care I have ever seen in the healthcare sector, private or otherwise. They provided
care for my late wife, for over 19 months, there was not a day that went by that I wasn't extremely grateful for both the care they provided and the compassion they showed to my wife. She experienced a great amount of pain during the later stages and it was sometimes very hard to cope with my wife on my own, so the Midian team were always a welcome sight when they visited 4 times a day. They always had the knack of calming her down, getting her to eat and take her medication, which ultimately led to having more time with her at the end.
She had pain, but she would always say that she never suffered, she was always a fighter and I thank Midian and the whole team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jack E (Son of Client) published on 29 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
I had the unfortunate need to move care providers for my parent as he was not getting the care I thought they deserved. I was amazed at the help, support and care they provided my parent who has dementia. It took their staff only a few visits to build an amazing relationship with my dad and they were
able to start quickly after they performed their initial assessment and compiled a care plan. I would not hesitate to recommend Midian Care to anyone looking for outstanding care from an amazing team of care professionals. First-class and just amazing. Thank you.
Reply from Martin Fox, Operations Director at Midian CareThank you for your kind words and fantastic review, it's nice to hear our hard work and commitment get noticed and you are happy with the service we supply. We are always available to help and are only a phone call away if you need anything. Thank you so much for sharing your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rupinder C (Daughter-in-law of Client) published on 5 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
We recently used Midian Care to provide help and support to my elderly in-laws. The service we received from Midian Care was both professional and exceptional. We found it very easy to deal with them and they were able to visit, carry out an assessment and start providing their services within just
a few days of us making an initial enquiry. The staff are amazing - very friendly and efficient. They built a great rapport with my in-laws within just a very short space of time. I would have no hesitation in recommending Midian Care to anyone looking for a caring and trustworthy care provider.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 Mar 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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