Goodness & Mercy Healthcare Ltd

I live a supported accomation of Goodness and Mercy Healthcare and I am happy with welcoming service and supportive to me. The management team supports me even out of hours. I do get support with my mental health and they do speak with mental health team if need support and also attend appointment with me to see the specialist need. I love the beautiful ensuite and love it here.

I live in Goodness and Mercy supported accommodation sinc 2024 I feel his helped me in everyway, the staff are really kind they also helped to go collect volunteers but in the other care home I've been was really bad but in this care home we got activities like bbq, cooking the staff also helped me cook but now I can cook for myself.

My sister and I always found the agency professional and supportive throughout our mother's increasing care needs. The carers were very caring, gentle and kind, which enabled our mother to stay at home for as long as possible before necessitating a permanent transfer to a Nursing Home. They also helped our stepfather through this difficult time which we very much appreciated. Such wonderful carers.

The care is thoughtful, compassionate, and consistently superb. I cannot recommend this service highly enough.

The company has a very caring attitude towards its clients and only wants to give the most compassionate care they can.

I was always looked after with dignity & respect. Carers were always friendly & chatty. I would recommend to friends & family.

My mother-in-law received the most wonderful care from the carers at Goodness and Mercy. Nothing was too much trouble. The carers were gentle and kind and my mother-in-law was very fond of them. The managers were always approachable and very knowledgeable in their field. They provided so much support to us as a family as well as ensuring that my mother-in-law was kept safe and well. The manager even spoke with my mother-in-law's local surgery to ensure she was provided with the prescription creams that she required, waiting in a queue on her own mobile telephone for a good forty minutes to get through. The manager also visited my mother-in-law with flowers after she was moved into a hospice. I cannot fault the care provided and would highly recommend their service to anyone looking for a care provider to look after their loved one. If my mother-in-law had stayed at home we all agreed we would only want Goodness and Mercy to care for her because they were outstanding in every way.

Excellent care for 3 years bedridden. Wonderful carers, experienced caring patient and kind. Would call highly recommended.

Excellent care received from all carers and management extremely helpful when contacted.

Most helpful and very kind and caring. I feel they are like my friends. The care I am receiving for over a year is very, very good. The manager is very helpful and always available. The organisation planning everything for Christmas and decorating my house. I will recommend my friends and family.

Goodness & Mercy have been a very positive addition to my mother's care. She is bed-bound and needs two carers for personal care. The carers as always very helpful and kind to my mother. They work well with the live-in carer and support my mother's care. Sometimes they have difficulty negotiating the local traffic and public transport facilities, but these are beyond their control. The manager is caring and helpful and always responds to queries, although sometimes changes are made that perhaps should have been discussed with me first. The administrative support is excellent. They are excellent value for money.

From the start of receiving support and care when my mother was in the hospital and assessed by a qualified nurse from Goodness & Mercy Healthcare, to when she passed away, my mum received excellent care. I knew my mum was in good hands, she was fully cared for with compassion as much as possible and followed up with excellent aftercare, nothing was too much trouble, picking up medication and excellent communication from management and staff. I would recommend them to families in need of care and I thought I should inform CQC about the care my mum received from Goodness & Mercy Healthcare.

All is fine!

I highly recommend them to care for your loved ones.

I would like to say that the service I received has been very good. The staff and the manager are very kind, caring and efficient. I would recommend Goodness & Mercy Healthcare to friends and family.

I'm happy to say that the care and attention given is very good.

A wonderful care service I would highly recommend to others.

They provided an excellent service. The carer was good with my mum and she enjoyed seeing them.

Goodness & Mercy Care Ltd have well-mannered carers, show respect, always happy caring for my husband in his last days. They communicate with my husband when caring for him. They also give me feedback after caring for my husband. The made my husband comfortable in the last days. I can recommend them enough to other services users.

Goodness and Mercy healthcare has delivered a quality service to my husband for the past two months. The carers are very helpful to me and my husband. They are competent, and friendly and act in a professional way all the time. My husband is always treated with kindness and dignity. I could always ask for advice if I need to. I will highly recommend them to other service users.