PentaCare (West Suffolk)

48 Eastgate Street, Bury St Edmunds IP33 1YW
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9.9 16 Reviews
  • PentaCare (West Suffolk), Bury St Edmunds
PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.
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Care Provided by PentaCare (West Suffolk)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £31
  • Weekly Live-in Care Fees: from £1450

Weekday: 30 minutes £20.70, 45 minutes £25.80, 1 Hour £30.60
Weekend: 30 minutes £23.20, 45 minutes £28.70, 1 Hour £34.50
Additional Charges - A rate of 1.5 times the standard weekday rate applies on Bank Holidays, Easter Sunday, Christmas Day, and after 5:00 PM on Christmas Eve and New Year’s Eve.
For trips out and shopping, a mileage charge of 45p per mile will apply to cover the carer’s fuel expenses.
Live-in Care (single): £1450.00, Couple - £1850.00

These prices are only a guideline, please contact PentaCare (West Suffolk) to find out the exact price for your requirements.

Contact PentaCare (West Suffolk) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact PentaCare (West Suffolk) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Toni Tyrer (Registered Manager)

PentaCare (West Suffolk) Reviews (16)

9.9

PentaCare (West Suffolk) has a Review Score of 9.9 (9.864) out of 10, based on 15 reviews in the last 2 years.
Over all time PentaCare (West Suffolk) has 16 reviews.

Overall Experience
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Reviewer Connection to PentaCare (West Suffolk)
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Total of 16, showing 1-16
Review from Sylvia S (Daughter of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care mum receives from Pentacare. It is really good to see that she is so happy with the care she receives . Mum is always talking about the carers and how kind and helpful they all are. It is peace of mind to myself and all my family that she is very happy with all the carers.
Keep
up the good work.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for your lovely feedback. We are delighted to hear that your mum is happy with the care she receives and that our carers help her feel comfortable and supported. It means a great…read more
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Review from Sheena B (Daughter of Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pentacare care for my dad on the weekends and they are all such lovely carers. They are friendly and chatty and treat Dad with respect. Very efficient and conscientious but always have time to talk to Dad and are never rushed. They always ask if there is anything else they can help with before they
leave. I'm so pleased with the care Dad receives from all the carers.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for taking the time to share your kind words. We're delighted to hear that you're happy with the care your dad receives. Our team takes great pride in providing respectful, friendly,…read more
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Review from Emma G (Daughter of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
PentaCare is amazing. They have been caring for my mother four times a day for some time now. Their kindness and attention to detail are exceptional. Toni, the manager at the Bury St Edmunds branch of PentaCare, is brilliant. If there are any concerns or queries, she addresses them while liaising with
the family. I cannot recommend them highly enough. Thank you for providing our family with peace of mind.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our care team. Providing compassionate, person-centred care…read more
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Review from David C (Friend of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent caring, personal and professional service. Nothing is too much trouble when queries arise. We work together as a 'Team' as we seek together the best way forward for our friend. Carers reflect this caring and personal attitude. I had a personal recommendation from a friend and I'm very
happy to recommend PentaCare
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you feel supported by our team and that our carers reflect the caring and professional values we…read more
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Review from Nick B (Son-in-law of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A top class care provider. All the carers are superb but the primary carer is fantastic and always goes above and beyond. My Mum-in-law has several care needs but all are accommodated and we know that she is in the very best of hands.
The manager is excellent - always maintaining a great level of contact
and she ensures our care needs are met seamlessly.
A huge thanks to all the team.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for your lovely message and thoughtful words. Were so pleased to hear that youre happy with the care your Mum-in-law is receiving it truly means a great deal to all of us.Were…read more
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Review from Claire B (Daughter of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is 95 and has several care needs, so having the correct care in place is vital to us. The care provided is exemplary and stands head and shoulders above other care providers we have used. The carers are all so kind and gentle but highly professional and knowledgeable - we know that Mum is in
the very best of hands. The care staff go beyond the call of duty on many occasion's - reliable, prompt and always cheerful.
The office staff are also excellent - always happy to arrange additional care visits if needed at short notice. Always helpful and available - never a struggle to contact.
A first class company and absolutely first class care.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for your kind and heartfelt words. We're truly honoured to be entrusted with your Mum's care and are delighted to hear that our team has made such a positive difference to you and…read more
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Review from Mei N (Mother of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers always arrives on time and carers always have a smile on their face. I trust and feel comfortable when they care for my son. They know my son really well and his needs. I believe my son is really happy with the care he is getting.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much for taking the time to share your lovely feedback. We're really pleased to hear that you feel confident and comfortable with the care your son receives. It's wonderful to know our…read more
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Review from D N (Son of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my mother receives from PentaCare. So friendly and understanding and always that little extra time and effort. Its not just a job its their passion. One of mum's carers even brings mum home cooked food, how lovely is that. And to see mum so happy is what its all about.
Thank you so much.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)
Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.
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Review from M B (Friend of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having searched long and hard for a care company who could provide consistency within the team for a friend who needed, to begin, 3-4 visits a day followed by live-in care, Pentacare came top of the many conversations I had!
Rather than having several different carers visiting an already confused
chap, he had just two on rotation. This was the biggest hint for us so he knew who was in his home and when.
The schedule suited all of us and they accommodated our required timings, there was a quick handover and we have been continuously updated in our absence.
PentaCare have been actual angels in disguise and I can whole heartedly recommend them for the care of loved ones.
We truly appreciate this small company for everything they have managed to do in a short time. Happy family, happy client and happy carers. It's a win-win from us.
Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)
Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a…read more
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Review from Andrew P (Husband of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently followed the manager to PentaCare after she left our previous care provider because she was the only manager who truly understood our needs.
Since moving to PentaCare, we've had some excellent carers, including one still with us. We're delighted with Pentacare and hope they stay with us
for a long time.
Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)
Thank you so much for sharing your experience. We truly appreciate your trust in our team and are delighted to hear that your transition to PentaCare has been a positive one. Ensuring that your needs…read more
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Review from A R (Partner of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from PentaCare compared to other agencies used. Acted very quickly when live-in was required at short notice. Although apprehensive about live-in care there was no need as the carers were professional and understood what was required.
Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)
We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in…read more
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Review from Joan M (Client) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
No complaints.
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Review from H M (Client) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Keep well to schedule, and always notify when occasionally this isn't possible. Carers are friendly and willing to turn their hands to anything to help.
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Review from P M (Friend of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Pentacare Bury St Edmunds provided in-home care to an elderly lady. Communication with them was first class and the carers provided a responsible and caring attitude at all times, the lady concerned was always pleased to see them and welcomed them into her home.
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Review from Edward W (Client) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything done very well, excellent care.
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Review from J M (Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Prompt and polite. Makes a good cup of tea.
Reply from Jeannie Burch, Manager at PentaCare (West Suffolk)
Thank you so much for lovely review, we appreciate the time you have taken to write this.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for PentaCare (West Suffolk) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for PentaCare (West Suffolk) is calculated as follows: ( (88 Excellents x 5) + (1 Goods x 4) ) ÷ 89 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PentaCare (West Suffolk) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Toni

Toni Tyrer

Job Title: Registered Manager Joined: 2024

I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July, and I'm excited to continue my journey.I’ve worked in adult social care for 15 years and have experience across all areas of care — from supporting people with learning disabilities to providing end-of-life care. My main focus has been on dementia and mental health, where I’m passionate about delivering compassionate, person-centred support.


I’m now a qualified Registered Manager with a Level 5 in Leadership and Management in Health and Social Care, and I’m really excited to continue my journey in this role, helping to make a positive difference every day.


Outside of work, I love singing, reading, and going to banger racing events. I’m also a big Formula 1 fan and have a real interest in history.

Gina

Gina Harrison

Job Title: Deputy Manager Joined: 2025

As Deputy Manager here at Pentacare, I feel that I have joined a great team with an outstanding culture. I have 14 years of experience working in the healthcare and social care sector, from a care worker, team leader, coordinator, up to the senior management level. I believe that helping those around me is fundamentally what I am best at. Through my passion and personal experiences, I feel that I can offer a wide range of knowledge, and I am able to be a mentor to those whom I manage and support. I do my job with passion.


I enjoy long walks and being outdoors with my dog; this helps me relax, and I can reenergise my mind. I like to spend my time helping others when I’m not working, whether I’m assisting friends and neighbours or those close to me.

Frequently Asked Questions about PentaCare (West Suffolk)

What Type of Services does PentaCare (West Suffolk) offer?

PentaCare (West Suffolk) offers Home Care.

How many Carers does PentaCare (West Suffolk) employ?

PentaCare (West Suffolk) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Suffolk) to verify any information. View our terms and conditions. PentaCare (West Suffolk) has an Enhanced Service - more info.