PentaCare (West Suffolk)

48 Eastgate Street, Bury St Edmunds, Suffolk IP33 1YW

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PentaCare (West Suffolk), Bury St Edmunds

PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.

Care Provided by PentaCare (West Suffolk)

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Duration of Care

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Level of Care

Personal Care

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Help at Home

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Specialist Care Conditions

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£27 - £31
Weekly Live-in Care	From £1,450

Contact PentaCare (West Suffolk) to get a personalised quote:

Weekday: 30 minutes £20.70, 45 minutes £25.80, 1 Hour £30.60
Weekend: 30 minutes £23.20, 45 minutes £28.70, 1 Hour £34.50
Additional Charges - A rate of 1.5 times the standard weekday rate applies on Bank Holidays, Easter Sunday, Christmas Day, and after 5:00 PM on Christmas Eve and New Year’s Eve.
For trips out and shopping, a mileage charge of 45p per mile will apply to cover the carer’s fuel expenses.

Live-in Care (single): £1450.00, Couple - £1850.00

The price(s) shown are provided by the agency. Contact PentaCare (West Suffolk) for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Consultations

Home Consultation of PentaCare (West Suffolk)Usually available on Mon, Tue, Wed, Thu, Fri(between 11:00 AM to 5:00 PM)Our in home consultations are available at present with COVID precautions in place - usually lasting 1 hour. We will arrive at the door and then when we have shown our face and ID badge we will put a mask on and enter your home. We recommend that only one person attend the consultation along with the client. This could be a relative or friend, if others are needed then we need to be advised prior to the consultation. We would like to ensure that social distancing is adhered to at all times.

Video Call Consultation of PentaCare (West Suffolk)Usually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 11:00 AM to 6:00 PM)Our Video Call Consultants are very popular and can be carried out via Zoom, MS Teams or WhatsApp with one of our Management team. The average video call consultation is around 45 minutes, however this may be extended if we have multiple care needs to consider.

Good to Know

Group / Owner

Pentacare Services Ltd
Private Owned

Person in charge

Toni Louise Giles (Registered Manager)

PentaCare (West Suffolk) Reviews (23)

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9.8

PentaCare (West Suffolk) has a Review Score of 9.8 (9.835) out of 10, based on 19 reviews in the last 2 years.
Over all time PentaCare (West Suffolk) has 23 reviews.

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Showing 23 reviews matching selected criteria

Review from F C (Wife of Client) published on 3 November 2026 Submitted via Postal Review Card•

Overall Experience

All staff are kind caring not only to Bruce but to me too, and always patient and encouraging.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your lovely feedback. It means a great deal to hear that our carers are not only kind and caring towards your husband, but also supportive, patient and encouraging with you too.

We know how important it is that both our clients and their families feel comfortable, listened to... Read more

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Review from A P (Husband of Client) published on 23 October 2026 Submitted via Website•

Overall Experience

My experience with PentaCare was mixed. Many of the individual carers provided good care, but my concerns were mainly with management and reliability.

During domiciliary care there were several occasions when carers were late or did not arrive, and some missed or late visits did not appear to be reflected in the billing.

We later moved to live-in care to avoid these problems. This worked better, but when two carers were required, the additional domiciliary carer was sometimes late or absent and I had to assist with my wife's personal care.

Care was eventually withdrawn, with lack of cover given as the reason, although I felt my complaints about management may have contributed.

I was also asked by the Bury St Edmunds Manager to leave a review. After giving four stars in some sections, I was asked to remove it and submit another with five stars throughout. I did so because I felt under pressure. I repeatedly asked for that review to be removed.

My criticism is primarily of management.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you for recognising the dedication of our carers. We were surprised to receive this negative review more than eight months after care ended, given the level of support provided throughout your wife's package. We worked hard to accommodate her needs and even offered a live-in care package with... Read more

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Review from Helen B (Daughter of Client) published on 17 July 2026 Submitted via Website•

Overall Experience

Care has been reliable and compassionate. We are impressed with the good communication both between the carers, and us the family, but also with the PentaCare management team. Care standard has been high and consistent. My mum has settled in well with a new routine which she was initially hesitant to accept. She likes her carers and responds well to their visits. She has dementia and Alzheimers so life can be challenging, but they understand her needs well.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your wonderful feedback. We are delighted to hear that both you and your mum have had such a positive experience with our team.

It means a great deal to know that you have found our care to be reliable, compassionate and consistent, and that the communication between our... Read more

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Review from Nicola B (Daughter of Client) published on 17 July 2026 Submitted via Website•

Overall Experience

My father has been delighted with the care and support provided. He currently has weekly visits and enjoys the company. We have noticed that his confidence has improved knowing there is support there.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind feedback. We are delighted to hear that your father has been so pleased with the care and support he receives from our team.

It is especially wonderful to know that his confidence has grown through having regular visits and companionship. Supporting people to... Read more

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Review from Maxine A (Daughter of Client) published on 28 May 2026 Submitted via Website•

Overall Experience

This care service has been providing care for my elderly mum for the last four months. My Mum lives alone and at the beginning of this year had become very frail and prone to falls.
As a family, we decided to recruit the services of this private care company. They immediately came to visit Mum and took great care to ascertain her needs and get to know Mum.
They were very kind and listened to what assistance Mum needed and wanted.
The carers are all very attentive to Mum and as a result, Mum has become stronger and more confident again. The carers have helped Mum overcome and recover from the tumour on her nose, by providing daily support and encouragement to get well.
Whenever we need the carers to assist with tasks that Mum doesn't always remember to ask, they are always happy to help.
Mum very much appreciates the ongoing help that her carers provide each day and has much trust in them.

As a family, we would highly recommend this care company.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for taking the time to leave such a lovely review.

It has been a privilege to support your mum over the past few months, and we are delighted to hear that she has felt comfortable, supported, and cared for by our team. Building trust and taking the time to understand each... Read more

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Review from Joan M (Client / Service User) published on 27 May 2026 Submitted via Website•

Overall Experience

Excellent service. Carers are always on time. Carers always presented in clean full uniform. They are really helpful. Nothing is too much trouble. They are always ready to go above and beyond. I'm really happy with the service.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your lovely feedback. We are delighted to hear that you are happy with the service provided. Your kind words mean a great deal to us, and we will be sure to pass your comments on to the care team. We are very proud of the dedication and compassion our carers show every day. Thank you again for taking the time to share your experience.

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Review from A S (Daughter of Client) published on 19 May 2026 Submitted via Website•

Overall Experience

I have very happy with the service provided to my mother, communication is always on point and the career is great , on time and very good with mum . Office staff always helpful and go above and beyond.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind words. We are delighted to hear that you are happy with the service provided to your mother. It means a lot to us to know that our carers are supporting your mum well and that our office team's communication and support have made a positive difference. Your feedback... Read more

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Review from S C (Client / Service User) published on 14 May 2026 Submitted via Website•

Overall Experience

I rate the care I have received from Pentacare as 5 star. The help I have received from their health care assistants has made my recovery from an accident so much better as they have encourage me to become independent and always treated me with dignity.

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↩Reply from Toni Louise Giles, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your wonderful feedback. We are delighted to hear that you have had such a positive experience with Pentacare. Supporting your recovery and helping you regain your independence while always treating you with dignity and respect is exactly what our team strives for every... Read more

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Review from Erik J (Brother of Client) published on 23 February 2026 Submitted via Website•

Overall Experience

I can't thank Pentacare Services enough for the care and support they've provided in Bury St Edmunds. From the very beginning, they've been understanding, and incredibly professional.

The carers don't just do their job, they genuinely care. They're patient, and always take the time to make sure everything is done properly and with dignity. It gives real peace of mind knowing that your loved one is being looked after by people who treat them like family.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind and thoughtful words. We're truly grateful that you took the time to share your experience with Pentacare Services.

It means a great deal to our whole team to know that our carers' compassion, patience, and commitment to dignity have made a positive difference for... Read more

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Review from Sylvia S (Daughter of Client) published on 20 November 2025 Submitted via Website•

Overall Experience

I am very happy with the care mum receives from Pentacare. It is really good to see that she is so happy with the care she receives . Mum is always talking about the carers and how kind and helpful they all are. It is peace of mind to myself and all my family that she is very happy with all the carers.

Keep up the good work.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your lovely feedback. We are delighted to hear that your mum is happy with the care she receives and that our carers help her feel comfortable and supported. It means a great deal to our whole team to know that our work gives you and your family peace of mind. We will be sure... Read more

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Review from Sheena B (Daughter of Client) published on 20 October 2025 Submitted via Postal Review Card•

Overall Experience

Pentacare care for my dad on the weekends and they are all such lovely carers. They are friendly and chatty and treat Dad with respect. Very efficient and conscientious but always have time to talk to Dad and are never rushed. They always ask if there is anything else they can help with before they leave. I'm so pleased with the care Dad receives from all the carers.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for taking the time to share your kind words. We're delighted to hear that you're happy with the care your dad receives. Our team takes great pride in providing respectful, friendly, and attentive care, and it's wonderful to know that this is reflected in your dad's experience. We'll be sure to pass your lovely comments on to all of our carers - they'll be thrilled!

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Review from Emma G (Daughter of Client) published on 13 October 2025 Submitted via Website•

Overall Experience

PentaCare is amazing. They have been caring for my mother four times a day for some time now. Their kindness and attention to detail are exceptional. Toni, the manager at the Bury St Edmunds branch of PentaCare, is brilliant. If there are any concerns or queries, she addresses them while liaising with the family. I cannot recommend them highly enough. Thank you for providing our family with peace of mind.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our care team. Providing compassionate, person-centred care and peace of mind for families is at the heart of what we do. Toni and the team at our Bury St... Read more

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Review from David C (Friend of Client) published on 13 October 2025 Submitted via Website•

Overall Experience

An excellent caring, personal and professional service. Nothing is too much trouble when queries arise. We work together as a 'Team' as we seek together the best way forward for our friend. Carers reflect this caring and personal attitude. I had a personal recommendation from a friend and I'm very happy to recommend PentaCare

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you feel supported by our team and that our carers reflect the caring and professional values we strive for at PentaCare. Working together in partnership is so important to us, and it's wonderful to... Read more

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Review from Nick B (Son-in-law of Client) published on 31 July 2025 Submitted via Website•

Overall Experience

A top class care provider. All the carers are superb but the primary carer is fantastic and always goes above and beyond. My Mum-in-law has several care needs but all are accommodated and we know that she is in the very best of hands.
The manager is excellent - always maintaining a great level of contact and she ensures our care needs are met seamlessly.

A huge thanks to all the team.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your lovely message and thoughtful words. Were so pleased to hear that youre happy with the care your Mum-in-law is receiving it truly means a great deal to all of us.Were especially glad that our primary carer and manager have made such a positive impact. Providing... Read more

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Review from Claire B (Daughter of Client) published on 31 July 2025 Submitted via Website•

Overall Experience

My Mum is 95 and has several care needs, so having the correct care in place is vital to us. The care provided is exemplary and stands head and shoulders above other care providers we have used. The carers are all so kind and gentle but highly professional and knowledgeable - we know that Mum is in the very best of hands. The care staff go beyond the call of duty on many occasion's - reliable, prompt and always cheerful.
The office staff are also excellent - always happy to arrange additional care visits if needed at short notice. Always helpful and available - never a struggle to contact.

A first class company and absolutely first class care.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind and heartfelt words. We're truly honoured to be entrusted with your Mum's care and are delighted to hear that our team has made such a positive difference to you and your family.Our carers and office staff alike are committed to delivering the highest standard of... Read more

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Review from Mei N (Mother of Client) published on 21 July 2025 Submitted via Website•

Overall Experience

Carers always arrives on time and carers always have a smile on their face. I trust and feel comfortable when they care for my son. They know my son really well and his needs. I believe my son is really happy with the care he is getting.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for taking the time to share your lovely feedback. We're really pleased to hear that you feel confident and comfortable with the care your son receives. It's wonderful to know our carers have built such a good relationship with him and understand his needs so well. Making sure the... Read more

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Review from D N (Son of Client) published on 4 February 2025 Submitted via Website•

Overall Experience

I am so pleased with the care my mother receives from PentaCare. So friendly and understanding and always that little extra time and effort. Its not just a job its their passion. One of mum's carers even brings mum home cooked food, how lovely is that. And to see mum so happy is what its all about. Thank you so much.

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↩Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.

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Review from M B (Friend of Client) published on 8 January 2025 Submitted via Website•

Overall Experience

Having searched long and hard for a care company who could provide consistency within the team for a friend who needed, to begin, 3-4 visits a day followed by live-in care, Pentacare came top of the many conversations I had!
Rather than having several different carers visiting an already confused chap, he had just two on rotation. This was the biggest hint for us so he knew who was in his home and when.
The schedule suited all of us and they accommodated our required timings, there was a quick handover and we have been continuously updated in our absence.
PentaCare have been actual angels in disguise and I can whole heartedly recommend them for the care of loved ones.

We truly appreciate this small company for everything they have managed to do in a short time. Happy family, happy client and happy carers. It's a win-win from us.

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↩Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a positive difference for you. If there's anything more we can do, please don't hesitate to let us know!

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Review from A R (Partner of Client) published on 19 November 2024 Submitted via Website•

Overall Experience

Excellent service from PentaCare compared to other agencies used. Acted very quickly when live-in was required at short notice. Although apprehensive about live-in care there was no need as the carers were professional and understood what was required.

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↩Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in care needs Your feedback means a lot to us. If there's anything more we can do, please don't hesitate to reach out.

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Review from H M (Client / Service User) published on 25 July 2024 Submitted via Website•

Overall Experience

Keep well to schedule, and always notify when occasionally this isn't possible. Carers are friendly and willing to turn their hands to anything to help.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2025

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for PentaCare (West Suffolk).

Awards / Recognitions (1)

29 May 2026Recipient: PentaCare (West Suffolk)

Accreditations

There are no accreditations posted yet for PentaCare (West Suffolk).

Meet the Team (2)

Toni TyrerJob Title Registered ManagerJoined 2024

I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July, and I'm excited to continue my journey.I’ve worked in adult social care for 15 years and have experience across all areas of care — from supporting people with learning disabilities to providing end-of-life care. My main focus has been on dementia and mental health, where I’m passionate about delivering compassionate, person-centred support.

I’m now a qualified Registered Manager with a Level 5 in Leadership and Management in Health and Social Care, and I’m really excited to continue my journey in this role, helping to make a positive difference every day.

Outside of work, I love singing, reading, and going to banger racing events. I’m also a big Formula 1 fan and have a real interest in history. Read less

Gina HarrisonJob Title Deputy ManagerJoined 2025

As Deputy Manager here at Pentacare, I feel that I have joined a great team with an outstanding culture. I have 14 years of experience working in the healthcare and social care sector, from a care worker, team leader, coordinator, up to the senior management level. I believe that helping those around me is fundamentally what I am best at. Through my passion and personal experiences, I feel that I can offer a wide range of knowledge, and I am able to be a mentor to those whom I manage and support. I do my job with passion.

I enjoy long walks and being outdoors with my dog; this helps me relax, and I can reenergise my mind. I like to spend my time helping others when I’m not working, whether I’m assisting friends and neighbours or those close to me. Read less

Frequently Asked Questions about PentaCare (West Suffolk)

How much does PentaCare (West Suffolk) cost?

The agency lists fees between £27 and £31 for hourly visiting care and from £1,450 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS).

How many Carers does PentaCare (West Suffolk) employ?

PentaCare (West Suffolk) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Suffolk) to verify any information. View our terms and conditions. PentaCare (West Suffolk) has an Enhanced Service -what an Enhanced Service includes.

Care Provided by PentaCare (West Suffolk)

Types of Home Care

Minimum Visit Duration (Visiting Care)

Duration of Care

Age Ranges

Level of Care

•Personal Care

•Help at Home

•Specialist Care Conditions

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Consultations

Good to Know

Group / Owner

Person in charge

PentaCare (West Suffolk) Reviews (23)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (1)

Accreditations

Meet the Team (2)

Frequently Asked Questions about PentaCare (West Suffolk)

How much does PentaCare (West Suffolk) cost?

How many Carers does PentaCare (West Suffolk) employ?

Personal Care

Help at Home

Specialist Care Conditions