PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.
Care Provided by PentaCare (West Suffolk)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £27 - £31
- Weekly Live-in Care Fees: from £1,450
Weekend: 30 minutes £23.20, 45 minutes £28.70, 1 Hour £34.50
Additional Charges - A rate of 1.5 times the standard weekday rate applies on Bank Holidays, Easter Sunday, Christmas Day, and after 5:00 PM on Christmas Eve and New Year’s Eve.
For trips out and shopping, a mileage charge of 45p per mile will apply to cover the carer’s fuel expenses.
Live-in Care (single): £1450.00, Couple - £1850.00
Contact PentaCare (West Suffolk) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Pentacare Services Ltd
- Private Owned
Person in charge
- Toni Louise Giles (Registered Manager)
PentaCare (West Suffolk) Reviews (17)
PentaCare (West Suffolk) has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years.
Over all time PentaCare (West Suffolk) has 17 reviews.
The carers don't just do their job, they genuinely care. They're patient, and always take the time to make sure everything is done properly and with dignity. It gives real peace of mind knowing that your loved one is being looked after by people who treat them like family.
Thank you so much for your kind and thoughtful words. We're truly grateful that you took the time to share your experience with Pentacare Services.
It means a great deal to our whole team to know that our carers' compassion, patience, and commitment to dignity have made a positive difference for...
Keep up the good work.
Thank you so much for your lovely feedback. We are delighted to hear that your mum is happy with the care she receives and that our carers help her feel comfortable and supported. It means a great deal to our whole team to know that our work gives you and your family peace of mind. We will be sure...
Pentacare care for my dad on the weekends and they are all such lovely carers. They are friendly and chatty and treat Dad with respect. Very efficient and conscientious but always have time to talk to Dad and are never rushed. They always ask if there is anything else they can help with before they leave. I'm so pleased with the care Dad receives from all the carers.
Thank you so much for taking the time to share your kind words. We're delighted to hear that you're happy with the care your dad receives. Our team takes great pride in providing respectful, friendly, and attentive care, and it's wonderful to know that this is reflected in your dad's experience. We'll be sure to pass your lovely comments on to all of our carers - they'll be thrilled!
PentaCare is amazing. They have been caring for my mother four times a day for some time now. Their kindness and attention to detail are exceptional. Toni, the manager at the Bury St Edmunds branch of PentaCare, is brilliant. If there are any concerns or queries, she addresses them while liaising with the family. I cannot recommend them highly enough. Thank you for providing our family with peace of mind.
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our care team. Providing compassionate, person-centred care and peace of mind for families is at the heart of what we do. Toni and the team at our Bury St...
An excellent caring, personal and professional service. Nothing is too much trouble when queries arise. We work together as a 'Team' as we seek together the best way forward for our friend. Carers reflect this caring and personal attitude. I had a personal recommendation from a friend and I'm very happy to recommend PentaCare
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you feel supported by our team and that our carers reflect the caring and professional values we strive for at PentaCare. Working together in partnership is so important to us, and it's wonderful to...
The manager is excellent - always maintaining a great level of contact and she ensures our care needs are met seamlessly.
A huge thanks to all the team.
Thank you so much for your lovely message and thoughtful words. Were so pleased to hear that youre happy with the care your Mum-in-law is receiving it truly means a great deal to all of us.Were especially glad that our primary carer and manager have made such a positive impact. Providing...
The office staff are also excellent - always happy to arrange additional care visits if needed at short notice. Always helpful and available - never a struggle to contact.
A first class company and absolutely first class care.
Thank you so much for your kind and heartfelt words. We're truly honoured to be entrusted with your Mum's care and are delighted to hear that our team has made such a positive difference to you and your family.Our carers and office staff alike are committed to delivering the highest standard of...
Carers always arrives on time and carers always have a smile on their face. I trust and feel comfortable when they care for my son. They know my son really well and his needs. I believe my son is really happy with the care he is getting.
Thank you so much for taking the time to share your lovely feedback. We're really pleased to hear that you feel confident and comfortable with the care your son receives. It's wonderful to know our carers have built such a good relationship with him and understand his needs so well. Making sure the...
I am so pleased with the care my mother receives from PentaCare. So friendly and understanding and always that little extra time and effort. Its not just a job its their passion. One of mum's carers even brings mum home cooked food, how lovely is that. And to see mum so happy is what its all about. Thank you so much.
Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.
Rather than having several different carers visiting an already confused chap, he had just two on rotation. This was the biggest hint for us so he knew who was in his home and when.
The schedule suited all of us and they accommodated our required timings, there was a quick handover and we have been continuously updated in our absence.
PentaCare have been actual angels in disguise and I can whole heartedly recommend them for the care of loved ones.
We truly appreciate this small company for everything they have managed to do in a short time. Happy family, happy client and happy carers. It's a win-win from us.
Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a positive difference for you. If there's anything more we can do, please don't hesitate to let us know!
Since moving to PentaCare, we've had some excellent carers, including one still with us. We're delighted with Pentacare and hope they stay with us for a long time.
Thank you so much for sharing your experience. We truly appreciate your trust in our team and are delighted to hear that your transition to PentaCare has been a positive one. Ensuring that your needs are understood and met with compassionate care is our top priority, and your feedback means a lot to us.
Excellent service from PentaCare compared to other agencies used. Acted very quickly when live-in was required at short notice. Although apprehensive about live-in care there was no need as the carers were professional and understood what was required.
We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in care needs Your feedback means a lot to us. If there's anything more we can do, please don't hesitate to reach out.
No complaints.
Keep well to schedule, and always notify when occasionally this isn't possible. Carers are friendly and willing to turn their hands to anything to help.
The team at Pentacare Bury St Edmunds provided in-home care to an elderly lady. Communication with them was first class and the carers provided a responsible and caring attitude at all times, the lady concerned was always pleased to see them and welcomed them into her home.
Everything done very well, excellent care.
Very happy. Prompt and polite. Makes a good cup of tea.
Thank you so much for lovely review, we appreciate the time you have taken to write this.
Regulatory Rating
Care Quality Commission (CQC) Rating
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Awards / Recognitions (0)
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Meet the Team (2)
I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July, and I'm excited to continue my journey.I’ve worked in adult social care for 15 years and have experience across all areas of care — from supporting people with learning disabilities to providing end-of-life care. My main focus has been on dementia and mental health, where I’m passionate about delivering compassionate, person-centred support.
I’m now a qualified Registered Manager with a Level 5 in Leadership and Management in Health and Social Care, and I’m really excited to continue my journey in this role, helping to make a positive difference every day.
Outside of work, I love singing, reading, and going to banger racing events. I’m also a big Formula 1 fan and have a real interest in history.
As Deputy Manager here at Pentacare, I feel that I have joined a great team with an outstanding culture. I have 14 years of experience working in the healthcare and social care sector, from a care worker, team leader, coordinator, up to the senior management level. I believe that helping those around me is fundamentally what I am best at. Through my passion and personal experiences, I feel that I can offer a wide range of knowledge, and I am able to be a mentor to those whom I manage and support. I do my job with passion.
I enjoy long walks and being outdoors with my dog; this helps me relax, and I can reenergise my mind. I like to spend my time helping others when I’m not working, whether I’m assisting friends and neighbours or those close to me.
Frequently Asked Questions about PentaCare (West Suffolk)
How many Carers does PentaCare (West Suffolk) employ?
PentaCare (West Suffolk) employs 10 carers.
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