PentaCare (West Suffolk)

48 Eastgate Street, Bury St Edmunds IP33 1YW
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10 13 Reviews
  • PentaCare (West Suffolk), Bury St Edmunds
PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.60
  • Weekly Live-in Care Fees: from £1250

Live in, waking nights and sleeping nights prices are dependent on the complexity of service provision required .

These prices are only a guideline, please contact PentaCare (West Suffolk) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Toni Tyrer (Registered Manager)

PentaCare (West Suffolk) Reviews (13)

10

PentaCare (West Suffolk) has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years.
Over all time PentaCare (West Suffolk) has 13 reviews.

Overall Experience
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Date Published
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Reviewer Connection to PentaCare (West Suffolk)
  • 4
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Total of 13, showing 1-13
Review from Nick B (Son-in-law of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A top class care provider. All the carers are superb but the primary carer is fantastic and always goes above and beyond. My Mum-in-law has several care needs but all are accommodated and we know that she is in the very best of hands.
The manager is excellent - always maintaining a great level of contact
and she ensures our care needs are met seamlessly.
A huge thanks to all the team.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your lovely message and thoughtful words. Were so pleased to hear that youre happy with the care your Mum-in-law is receiving it truly means a great deal to all of us.Were especially glad that our primary carer and manager have made such a positive impact. Providing compassionate, person-centred care is at the heart of everything we do, and knowing that you feel supported and reassured means everything.Your appreciation will be shared with the whole team thank you again for your trust and kind encouragement.

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Review from Claire B (Daughter of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is 95 and has several care needs, so having the correct care in place is vital to us. The care provided is exemplary and stands head and shoulders above other care providers we have used. The carers are all so kind and gentle but highly professional and knowledgeable - we know that Mum is in
the very best of hands. The care staff go beyond the call of duty on many occasion's - reliable, prompt and always cheerful.
The office staff are also excellent - always happy to arrange additional care visits if needed at short notice. Always helpful and available - never a struggle to contact.
A first class company and absolutely first class care.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind and heartfelt words. We're truly honoured to be entrusted with your Mum's care and are delighted to hear that our team has made such a positive difference to you and your family.Our carers and office staff alike are committed to delivering the highest standard of support with compassion, professionalism, and reliability, so it means a great deal to know that their efforts are recognised and appreciated.Your feedback is incredibly encouraging, and we'll be sure to share it with the entire team. Thank you again for your trust in us - it's a privilege to care for your Mum.

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Review from Mei N (Mother of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers always arrives on time and carers always have a smile on their face. I trust and feel comfortable when they care for my son. They know my son really well and his needs. I believe my son is really happy with the care he is getting.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for taking the time to share your lovely feedback. We're really pleased to hear that you feel confident and comfortable with the care your son receives. It's wonderful to know our carers have built such a good relationship with him and understand his needs so well. Making sure the people we care for are happy and treated with dignity is always our priority, so your comments mean a lot to the whole team.If there's ever anything more we can do to support you or your son, please don't hesitate to get in touch.

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Review from D N (Son of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my mother receives from PentaCare. So friendly and understanding and always that little extra time and effort. Its not just a job its their passion. One of mum's carers even brings mum home cooked food, how lovely is that. And to see mum so happy is what its all about.
Thank you so much.
Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.

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Review from M B (Friend of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having searched long and hard for a care company who could provide consistency within the team for a friend who needed, to begin, 3-4 visits a day followed by live-in care, Pentacare came top of the many conversations I had!
Rather than having several different carers visiting an already confused
chap, he had just two on rotation. This was the biggest hint for us so he knew who was in his home and when.
The schedule suited all of us and they accommodated our required timings, there was a quick handover and we have been continuously updated in our absence.
PentaCare have been actual angels in disguise and I can whole heartedly recommend them for the care of loved ones.
We truly appreciate this small company for everything they have managed to do in a short time. Happy family, happy client and happy carers. It's a win-win from us.
Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a positive difference for you. If there's anything more we can do, please don't hesitate to let us know!

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Review from Andrew P (Husband of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently followed the manager to PentaCare after she left our previous care provider because she was the only manager who truly understood our needs.
Since moving to PentaCare, we've had some excellent carers, including one still with us. We're delighted with Pentacare and hope they stay with us
for a long time.
Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

Thank you so much for sharing your experience. We truly appreciate your trust in our team and are delighted to hear that your transition to PentaCare has been a positive one. Ensuring that your needs are understood and met with compassionate care is our top priority, and your feedback means a lot to us.

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Review from A R (Partner of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from PentaCare compared to other agencies used. Acted very quickly when live-in was required at short notice. Although apprehensive about live-in care there was no need as the carers were professional and understood what was required.
Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in care needs Your feedback means a lot to us. If there's anything more we can do, please don't hesitate to reach out.

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Review from Clare P (Daughter of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a massive thank you to the manager at Pentacare, she is amazing she really is, so caring and thoughtful, that nothing is too much trouble. My mum has just become a new client with this company and she couldn't be happier. They are on time, their communication is exceptional which is so
important, and they leave my mum's house spotless. My family is so grateful that we have found the perfect company to look after my mum, to have my mum happy is what we want and we have definitely found it with Pentacare. Thank you so much to the manager you're a star.
Reply from Toni Tyrer, Care Manager at PentaCare (West Suffolk)

Thank you so much for this kind review. We strive every day to ensure that the people we support are happy and safe in their own homes.

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Review from Joan M (Client) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
No complaints.
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Review from H M (Client) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Keep well to schedule, and always notify when occasionally this isn't possible. Carers are friendly and willing to turn their hands to anything to help.
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Review from P M (Friend of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Pentacare Bury St Edmunds provided in-home care to an elderly lady. Communication with them was first class and the carers provided a responsible and caring attitude at all times, the lady concerned was always pleased to see them and welcomed them into her home.
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Review from Edward W (Client) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything done very well, excellent care.
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Review from J M (Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Prompt and polite. Makes a good cup of tea.
Reply from Jeannie Burch, Manager at PentaCare (West Suffolk)

Thank you so much for lovely review, we appreciate the time you have taken to write this.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for PentaCare (West Suffolk) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for PentaCare (West Suffolk) is calculated as follows: ( (75 Excellents x 5) + (1 Goods x 4) ) ÷ 76 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PentaCare (West Suffolk) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Toni Tyrer

Job Title: Registered Manager Joined: 2024

I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July, and I'm excited to continue my journey.

Frequently Asked Questions about PentaCare (West Suffolk)

What Type of Services does PentaCare (West Suffolk) offer?

PentaCare (West Suffolk) offers Home Care.

How many Carers does PentaCare (West Suffolk) employ?

PentaCare (West Suffolk) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Suffolk) to verify any information. View our terms and conditions. PentaCare (West Suffolk) has an Enhanced Service - more info.