Helping Hands Home Care (Poole)

An all round good service.

With dad having been diagnosed with Alzheimer's, mum was finding life increasingly hard. We are so glad that we found Helping Hands, gradually introducing the care to a couple who had always been so independent. Dad found the carers friendly and caring which was obviously a great help to mum. As time went on, the need increased and we were so pleased that it meant dad was able to stay at home until the end, something he had always wanted.

My father received a carer from Helping Hands for a little over a year. This was once a week to help him shower and shave. The carer also gave him some simple exercises to help with his mobility. He chatted with my father engaging him in subjects my father was interested in. The carer was completely reliable and always on time. He had a fantastic attitude and was positive and encouraging. My father always seemed much brighter once the carer had visited. He clearly made a difference and we are all very grateful to him for that. Even when my father went into a care home the carer volunteered to continue his visits whilst they were of benefit to my father.

It is likely that I will need my other knee dealt with later and I will have no hesitation in contacting Helping Hands again.

It has all worked and continues to be working really well

My father was very much in need of care at home but very reluctant to allow anyone to come in. Eventually he agreed to Helping Hands, spoke to the manager who explained they could provide a minimal service for him to get used to someone calling in to help. The daily visits quickly became very important to him, and great help to family members knowing he had a professional going in every day. He eventually increased the time and the visits became a highlight of his day. The carers were very responsive to his requirements, helped keep his home clean and tidy, personal care, and a friendly face to chat to.

Helping Hands Poole have been amazing. They have provided my mother with the help and support she needed. She has thoroughly enjoyed the contact with all the different carers and has looked forward to seeing them throughout the day. All the carers I have personally come into contact with were happy, caring, efficient and were genuinely dedicated to their work. It is a big thank you from me.

I really value the Helping Hands early morning visits. I have discontinued other carers during the day, but value early support. I tend to be very self-sufficient.

Everybody was very friendly, very efficient and very professional. It was a pleasure to share with staff.

The customer day that Helping Hands do is lovely, I really enjoyed the cream tea and cake. The carrot cake was beautiful. The carers are lovely girls, all of them. I cannot fault them. I couldn't manage without them.

Since we have been using Helping Hands, we have found the care to be excellent. The communication with the team/management is very good and are always willing to help. Any issues are addressed straight away and updates are provided in a timely manner. The company is flexible with having to change visits at short notice and suggestions are forthcoming to make the care of my father more comfortable.

Also pleased with the clear and regular communication with the managers and office staff.

I have used Helping Hands for my Sister-in-Law for companionship and helping around the home for the past 3/4 months and they have been amazing, my sister-in-law is disabled and they are a great help and such lovely people! Would definitely recommend it!

We have found Helping Hands to be extremely professional. They have provided excellent care and my dad really enjoys their visits. They are happy to administer medication and have even suggested extra support if they see a need. Currently they are invaluable in keeping dad safe in his own home.

This service I cannot recommend enough. The team deserve recognition and high praise as I know he is being well looked after and this puts my mind at ease.

I was so lucky in finding such an amazing company.

Helping Hands have given my sister and me the peace of mind that my dad is in safe and caring hands with the team.

Thank you so much, I am so very pleased we chose Helping Hands, and would not hesitate to recommend you all there.

We have had very good and reliable support for our Mum. She has not had much, one or two visits a week, but it has been very good. Well organised, good communication and the carer herself was delightful.

The atmosphere was very relaxed and I explained what I would like the carer to do on this visit. I'm sure the extra help and company will be very welcome each week. I think the carer is flexible enough to fit in with my needs which may vary according to my health.