Helping Hands Home Care (Cheadle & Wilmslow)

Hexagon House, 21-23 Gateley Road, Cheadle SK8 1NZ
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9.3 22 Reviews
  • Helping Hands Home Care (Cheadle & Wilmslow), Cheadle
For over 30 years, Helping Hands Home Care have been providing unique, professional home care to over 40,000 families across England and Wales.

With Helping Hands, there is no “one size fits all”; the Cheadle team will work closely with you to establish a bespoke level of care that is completely tailored to you and your requirements.

From 30-minute visits to full-time live-in care, Helping Hands can support with every element of your day-to-day life, including household chores, mobility support, personal care, meal preparation and grocery shopping. If you’re living with a more complex condition, Helping Hands also have a clinical team on board to support carers with conditions such as dementia, Parkinson’s, motor neurone disease and spinal injuries.

Cheadle’s friendly branch team are always at the end of the phone, so whether for general companionship or nurse-supported clinical care, Helping Hands’ customer care specialists will find the best level of care for you.

All personal care services are provided by their CQC registered office Helping Hands West Manchester.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Cheadle & Wilmslow) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Jay Hardy (Branch Care Manager)

Helping Hands Home Care (Cheadle & Wilmslow) Reviews (22)

Total of 22, showing 21-22
9.3

Helping Hands Home Care (Cheadle & Wilmslow) has a Review Score of 9.3 (9.300) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Cheadle & Wilmslow) has 22 reviews.

Overall Experience

  • 15
  • 6
  • 1
  • 0
  • 0

Date Published

22
9
9
9
13

Review from Joan B (Wife of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could recommend the company to anyone as the carers are so kind and understanding and completely reliable. My husband is so happy with all of them and just loves having them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea S (Daughter of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Helping Hands with regard to some respite care for my Dad who has Alzheimer's disease. Their service was excellent from start to finish and although I was nervous about getting some help for Dad [as it was the first time] they immediately made me feel confident that Dad would be well looked
after and supported. A carer came in to prepare lunch for Dad, keep him company and do activities with him. I chose Helping Hands as they had looked after my friend's Mum and she had told me how good they were and how all the staff were so caring and competent. Dad really enjoyed the company of the carer and was quite disappointed when she had to leave. I would have no hesitation using them again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Helping Hands Home Care (Cheadle & Wilmslow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Helping Hands Home Care (Cheadle & Wilmslow) is calculated as follows: ( (35 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 52 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cheadle & Wilmslow) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Jay

Jay Hardy

Job Title: Branch Care Manager

My role is to ensure we deliver a high standard of person-centred care to those whom we support. It is my responsibility as the Registered Manager to oversee all aspects of the branch to ensure we are meeting individuals’ care and support needs. I’m a strong believer that you need a genuine passion for looking after others. I have always been a caring person, and I wanted to use that in my work life. For me, it’s a privilege to be involved in people’s lives and make a difference

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cheadle & Wilmslow) to verify any information. View our terms and conditions. Helping Hands Home Care (Cheadle & Wilmslow) has an Enhanced Service - more info.