Helping Hands Home Care (Cheadle & Wilmslow)

Hexagon House, 21-23 Gateley Road, Cheadle SK8 1NZ
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9.3 22 Reviews
  • Helping Hands Home Care (Cheadle & Wilmslow), Cheadle
For over 30 years, Helping Hands Home Care have been providing unique, professional home care to over 40,000 families across England and Wales.

With Helping Hands, there is no “one size fits all”; the Cheadle team will work closely with you to establish a bespoke level of care that is completely tailored to you and your requirements.

From 30-minute visits to full-time live-in care, Helping Hands can support with every element of your day-to-day life, including household chores, mobility support, personal care, meal preparation and grocery shopping. If you’re living with a more complex condition, Helping Hands also have a clinical team on board to support carers with conditions such as dementia, Parkinson’s, motor neurone disease and spinal injuries.

Cheadle’s friendly branch team are always at the end of the phone, so whether for general companionship or nurse-supported clinical care, Helping Hands’ customer care specialists will find the best level of care for you.

All personal care services are provided by their CQC registered office Helping Hands West Manchester.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Cheadle & Wilmslow) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jay Hardy (Branch Care Manager)

Helping Hands Home Care (Cheadle & Wilmslow) Reviews (22)

9.3

Helping Hands Home Care (Cheadle & Wilmslow) has a Review Score of 9.3 (9.300) out of 10, based on 9 reviews in the last 2 years.
Over all time Helping Hands Home Care (Cheadle & Wilmslow) has 22 reviews.

Overall Experience
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Date Published
  • 22
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Reviewer Connection to Helping Hands Home Care (Cheadle & Wilmslow)
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Total of 22, showing 1-20
Review from R L (Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Communication is not always very good, particularly when sending out substitute carers. Consistency of carers is very important.
Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you for taking the time to share your feedback. We would always expect any changes to potential carers to be communicated to you in advance of their visit.Occasionally, unforeseen circumstances mean changes must be made at short notice; however, we always do our utmost to minimise these, as we fully understand how important consistency is to our customers.I have passed your feedback on to the Area Care Manager and Branch Care Manager so that this can be addressed and resolved for you.Warm regards.

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Review from C S (Stepdaughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The support given to the client user is very good. The carers do their best to be kind and helpful and retain his dignity. I should also mention the support given to other members of the family.
Any contact with the office has always been positive.
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Review from A W (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fab service from vast majority of staff, regular consistent care with just lovely & dynamic staff. Flexible & responsive to ever changing & challenging needs.
Enormous for all you do for our very elderly parents to keep them safe at home.
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Review from E O (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support for my Mum at home since her illness.
Fabulous on every level
Wonderful staff - thank you for being so accommodating in meeting her needs so well.
Daily visits have made such a difference!
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Review from B G (Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service, look forward to seeing my carer.
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Review from S L (Client) assisted by family/friend published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with service provided by regular carers.
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Review from J H (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received Helping Hands care for two years and during that time we have been aware of our sense of security increasing as we have got to know the personalities in the organisation. For instance 1. managements immediate attention to slight problems 2. Individual carers skills and reliability and
helping us to maintain a cheerful and positive attitude. We like the friendly approach and the awareness of our need for contact with the outside world e.g. conversation when caring.
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Review from C R (Daughter of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, very friendly service provided. My father feels very comfortable with all the staff who assist him. Predominantly having a main carer providing consistency is really appreciated. Whilst the carers are excellent, my fathers main carer is really special. The service is provided with a professional,
yet caring and very friendly attitude.
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Review from Angela E (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only used the services of Helping Hands Cheadle for a short period for our Mum who suffers from Alzheimer's, before moving her into a care home. During that time we found each and every carer gave an exceptional service and helped our Mum in preparing her meals. They were also friendly and company
even though their visits were short our Mum started to look out for their arrival.
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Review from A C (Daughter of Client) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great company so handy being local to the Cheadle Office, staff are always willing to take on board comments and accommodate requests. Mum is really happy with the carers and has made a connection with them. So pleased we made the decision when we did to commence care.
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Review from D S (Husband of Client) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The attention given to meeting all my wife's requirements has been very good. The change over from the Wilmslow office to Cheadle Office did give problems in the attendance of carers being used.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you for taking the time to leave us a review! I'm pleased to hear all of your wife's requirements were met, and if you'd like to discuss any issues with the attendance of carers, please don't hesitate to get in touch. We really appreciate your feedback.
Best wishes.

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Review from Marjorie C (Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most carers are good and have shadowed someone before coming to me.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Hi Majorie,
Thank you for taking the time to leave us a review! I'm happy to hear that you're pleased with our service, and we really appreciate your feedback!
Best wishes.

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Review from A W (Client) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and make me happy.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

What lovely words - thank you very much! It's great to hear how our carers make you happy, and we're ever so grateful to hear your feedback!
Best wishes

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Review from J M (Client) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are always on time, very helpful and I have known them a long time.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you very much for leaving such a great review! I'm pleased to hear how helpful our carers have been and we're ever so grateful for your feedback!
Best wishes

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Review from Hector E (Client) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been professional, polite, efficient and friendly. Always welcome.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you so much for taking the time to leave us a great review! I'm pleased to hear how happy you are with our carers and that they've all been so professional and friendly. Your feedback is truly appreciated. Best wishes

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Review from P W (Client) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good companions - enjoy their company when doing jigsaws
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

It's wonderful to hear how much you enjoy the company of our carers and that you consider them to be good companions! We're so grateful for your feedback and can't thank you enough! Best wishes

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Review from Jane K (Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have started with Helping Hands Cheadle. This company are highly professional and friendly. I feel really comfortable and have huge confidence in my carers.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Hi Jane, Thank you ever so much for this wonderful review! I'm delighted to hear how comfortable you feel with our carers and how professional and friendly you find them. Always happy to help!

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Review from Arnold S (Husband of Client) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers generally of excellent quality.
My wife would prefer to have the same carer (or possibly same two carers) the whole time.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you ever so much for this lovely review - I'm delighted to hear that our carers are of excellent quality! On some occasions, we aren't able to provide the same carer all the time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.

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Review from Marcele R (Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant to deal with all the carers apart from one, who was from another area. She was rough and a bit too outspoken.
Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Hi Marcele,
Thank you so much for leaving a great review - I'm very pleased that you had a pleasant experience with our carers. We appreciate all feedback regarding our carers, and if you'd like to discuss this further, please get in touch with me directly. Always happy to help.
Best wishes.

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Review from W D (Client) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice, helpful and considerate. They keep good records and a watchful eye on things making sure a person feels okay, if they are not too well they phone their supervisors. They make sure you take your medication.
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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Helping Hands Home Care (Cheadle & Wilmslow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Helping Hands Home Care (Cheadle & Wilmslow) is calculated as follows: ( (35 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 52 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cheadle & Wilmslow) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Jay

Jay Hardy

Job Title: Branch Care Manager

My role is to ensure we deliver a high standard of person-centred care to those whom we support. It is my responsibility as the Registered Manager to oversee all aspects of the branch to ensure we are meeting individuals’ care and support needs. I’m a strong believer that you need a genuine passion for looking after others. I have always been a caring person, and I wanted to use that in my work life. For me, it’s a privilege to be involved in people’s lives and make a difference

Frequently Asked Questions about Helping Hands Home Care (Cheadle & Wilmslow)

What Type of Services does Helping Hands Home Care (Cheadle & Wilmslow) offer?

Helping Hands Home Care (Cheadle & Wilmslow) offers Home Care.

How many Carers does Helping Hands Home Care (Cheadle & Wilmslow) employ?

Helping Hands Home Care (Cheadle & Wilmslow) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cheadle & Wilmslow) to verify any information. View our terms and conditions. Helping Hands Home Care (Cheadle & Wilmslow) has an Enhanced Service - more info.