Helping Hands Home Care (Clevedon)

61 Hill Road, Clevedon BS21 7PD
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9.3 51 Reviews
  • Helping Hands Home Care (Clevedon), Clevedon
With over 30 years’ experience delivering high quality care across England and Wales, Helping Hands Home Care are the ideal solution if you’re looking for a little extra help to remain independent at home.

Whether you need regular visits throughout the week to help with grocery shopping, personal care and household chores, or you’re living with a progressive condition and would like round-the-clock reassurance with full-time live-in care; Helping Hands will work closely with you and your loved ones to establish a level of care that is completely focused around you and your needs.

Helping Hands have supported over 40,000 families since their humble beginnings in 1989. And now, with over 100 branches across England and Wales, the Clevedon team are on hand to bring friendly, compassionate home support along with peace of mind for you and your loved ones.

All personal care services are provided by their CQC registered office: Helping Hands Newbury, 51 London Road, Newbury, RG14 1JN

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Clevedon) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Roslyn Wlaznic (Branch Care Manager)

Helping Hands Home Care (Clevedon) Reviews (51)

Total of 51, showing 1-20
9.3

Helping Hands Home Care (Clevedon) has a Review Score of 9.3 (9.349) out of 10, based on 18 reviews in the last 2 years. Over all time Helping Hands Home Care (Clevedon) has 51 reviews.

Overall Experience

  • 35
  • 14
  • 2
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Date Published

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Review from G W (Husband of Client) published on 25 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the members of Helping Hand staff who visit my wife to be friendly helpful and competent, they are also punctual arriving within a few minuets of the time shown on the rota. It is difficult to comment on the management as I have had little contact with them recently.

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Review from J B (Sister of Client) published on 21 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the carers very good, helpful and experienced. Willing to help with a variety of jobs. They are friendly and interested without being intrusive.
Until recently the problem I have had is that the carers keep changing and have been coming at different times which makes it difficult to plan
ahead. For instance I can't arrange a grocery delivery when they are here to help me and I have to show them around each time. This seems to be related to poor management which has recently improved a lot.

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Review from Christine M (Client) published on 19 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over all I am very satisfied with the care I receive. On the whole I am very happy with all of the carers and when I have had an issue I am pleased to say the problem has been addressed.
I would like more regular face to face meetings to review my current care requirements. For example I would prefer
to have later start times for my morning visit. And have asked for a start time of 8.30 and no earlier. I do have to keep reminding the team of this request and would prefer if this was documented in my care plan.
I would like to thank my carers as they do a very good job, they are always considerate of my needs.

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Review from Lucy M (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are a fantastic company. Nothing is too much trouble. All the carers are so kind and yes caring - not always the case with other companies. They are really good at communicating with me so I always know immediately if there is a problem. I can't speak highly enough and would not hesitate
to recommend.

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Review from Judith S (Wife of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall service that my husband currently receives is consistently good. His present carer is efficient ,kind and understands my husband's needs, and both of us feel confident that they know what they are doing.

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Review from Wendy D (Daughter-in-law of Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, she is happy with the care.

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Review from Susan Y (Sister of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and pleasant service - carers seem willing to go "extra mile", and turn their hand to what needs doing. Slight glitch recently over time keeping but not actually the carer's fault. So really very satisfied at this point in time with service received.

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Review from Dave R (Son of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers visits allow mother to continue to reside in her apartment and given her limited mobility these days then this is now a vital service and is much appreciated. The individual cares who visit mother now are liked and trusted by her.


The point of contact within the office appears to change

quite regularly and the schedule of attendance times can get amended from time to time, occasionally the carer is different to the original one specified too and we are not always notified in this regard.


Overall however we are grateful for the service provided and believe it is value for money.

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Review from Pamela G (Client) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every carer that comes to me have been very pleasant and helpful. They do everything I ask of them.

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Review from Brian G (Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual, polite, pleasant. They do all we ask to a good standard. I would recommend to friends.


I believe that my review adequately explains my opinion of the service we are receiving.

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Review from Deborah H (Daughter of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and friendly and my Mother would not be able to stay at home without the care we get. Helping Hands have been easy to contact in last few months and flexible with our needs.

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Review from Grace M (Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with Helping Hands. We have had you for a few years and have never had any concerns. All the carers we have regularly are very nice, especially one in particular. We are very happy with the company and the service.

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Review from Helen T (Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Helping Hands. I have 24 hour living care which is fantastic for me to live an independent life. I have really caring carers who go above and beyond for me. I have Cerebral Palsy which has effected me from the neck downwards so the carer has to do everything for me which I really
appreciate their hard work. I love going out a lot in my car which my carers drive for me. I really get well looked after.

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Review from A H (Client) published on 30 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It will be good when I have regular carers, at the moment I have a mixed bag.
Overall, the carers are very good and helpful, meaning that I can manage to stay in my own home.

Reply from Samuel Roberts, Partnership Manager at Helping Hands Home Care (Clevedon)

Thank you for taking the time to leave a review. I'm really pleased to hear that the carers have been helpful and supportive. I understand that having a consistent team is important and I have passed your comments onto the Clevedon Care Team. They will follow this up with you.

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Review from E T (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love having people visit. I really enjoy the days when I go out. I couldn't do that without their help. I enjoy getting support from familiar faces too, my regular carer is wonderful.

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Review from Rosemary B (Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service received from all carers
They are very sensitive to my privacy and very helpful with treatment. that I need regularly.
They arrive on time, and always enquire about my needs for that session.
Extremely polite and courteous.
Always dressed in clean uniform and wears protective gloves
when applying creams.

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Review from Stuart S (Husband of Client) published on 2 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a recent change in the management at the Clevedon office and I am pleased to say that at last things seem to be moving in the right direction. I have spoken to the manager and she has taken on board all my concerns in respect of my wife's care so I am hopeful that things will how improve.
The
care that my wife receives has been good and if the usual team of carers attend on the majority of occasions then she will be very happy.

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Review from C B (Son of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, happy with the care and carers. The communication could be better something emails not responded would like more regularity with the same carer.
However, the carer / people have always come across well to me and my parents seem happy with the support.

Reply from Samuel Roberts, New Business Team Leader at Helping Hands Home Care (Clevedon)

Good afternoon ,Thank you for your feedback! We're really glad to hear that you and your parents have been happy with the carers. We take your comments about communication and consistency of carers seriously, and I have passed these comments onto the Branch & Area Care Manager to look into this for you. Thank you for taking the time to leave us a review. Best regards

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Review from Carolyn H (Client) assisted by family/friend published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is bubbly, friendly, very helpful and chatty, and we have a good conversation.

Reply from Sian Redwood, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Carolyn, thank you so much for leaving such a lovely review for us! I'm delighted to hear you describe our carer as very helpful and chatty, and we understand the importance of having a good connection with your carer. Your kind feedback is truly appreciated.
Best wishes.

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Review from Suzanne G (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoys her visits, she loves the company more than anything. Getting to know new people when you are elderly and don't go out much is difficult. The visits provide mental stimulus and happiness.
I find that the communication with the care team is efficient and friendly which is especially
important to me as I live abroad.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

This is such a lovely review, thank you so much! It's wonderful to hear that your mother really enjoys our visits and that our carers have been able to provide her some mental stimulus and happiness. It is our absolute pleasure to provide support for your mother and we're always here if you need anything.
Best wishes.

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Current Review Score: 9.3 (9.349)

Overview of Review Score

The Review Score of 9.3 (9.349) out of 10 for Helping Hands Home Care (Clevedon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.349 for Helping Hands Home Care (Clevedon) is calculated as follows: ( (54 Excellents x 5) + (36 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.349

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Clevedon) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Helping Hands Home Care (Clevedon)

What Type of Services does Helping Hands Home Care (Clevedon) offer?

Helping Hands Home Care (Clevedon) offers Home Care.

How many Carers does Helping Hands Home Care (Clevedon) employ?

Helping Hands Home Care (Clevedon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Clevedon) to verify any information. View our terms and conditions. Helping Hands Home Care (Clevedon) has an Enhanced Service - more info.