SureCare (Batley & Wakefield)

I would tell every one to use sure care i know iam in safe hands .

Finding the right care provider that does what they say they will is invaluable. I would completely recommend SureCare. They cared for Dad, for a number of months, daily. Until it became impossible with his dementia and extensive wandering, that he's now in a home. We followed the manager over to this company in January 2023. Someone who is a care manager in every sense of the word. A care plan was put in place with Dad's needs. A primary carer who was an absolute delight. She had such a connection and understanding of Dad from the start, she was matched perfectly. Adapting to all his little dementia traits. Going that extra mile, quite literally! Updating the app in a way that I could see exactly what Dad had been provided with following each visit. They really were like an extension of our family, with nothing being too much trouble! I believe without their quality of support, Dad wouldn't have had those extra months at home that he had.

After nervously accepting help for my mother who has dementia, both my brother and I are delighted how well care seems to have been accepted. Managers are very approachable and always willing to solve any problems. Our mum has gone back to being the smart lady she always was everyday. Staff go over and above the little extras, which takes the pressure off us as a family and myself, who is paralysed and unable to do for my lovely mother who all her life did for others. We have noticed she is far happier, so thank you all staff at Batley SureCare team, you are our angels. I know how difficult your jobs can be, as I was a manager for over thirty-five years and a carer for seven years. One of the most undervalued, underpaid jobs, but in my eyes one of the most rewarding jobs when done right. Well done to every single one of you, my mum would say the same if she could. Dementia is terrible, but we know when Mum is content and unhappy and she is content. Thank you for your care from an appreciative son and daughter.

My dad is now sadly in a care home, so we no longer require their service, but I would wholeheartedly recommend them.

I was really pleased with the care provided to my mother at the end of her life. The office staff and the carers were all kind, cheerful, helpful and competent. The carers quickly built a rapport with my mum and always did their best to meet her needs, nothing was too much trouble for them. The agency was extremely adaptable and flexible as my mum's needs constantly changed. It was extremely useful to have the option of night care when my mum needed it. Sure Care provides a really great service.

Excellent service, and great people, with good attitudes. I have used three companies in the past as standards have always dropped, however, SureCare is the best one so far. I would recommend them as a top care company in West Yorkshire. Thank you for supporting my brother.

They reacted quickly and professionally to my request for emergency care.

Excellent level of care is provided. The company owners are incredibly helpful and always on standby to assist. Care provided by carers is personalised to my mother; she loves it. They treat service users with respect and dignity. I hope they expand to the wider community to provide such excellent services to other vulnerable adults.

Can't recommend them enough.

The care package for my wife, who suffered a serious stroke in January, was arranged at short notice with Surecare. The initial set-up meeting was comprehensive with the two senior staff members and quickly established a regime tailored to my wife's needs as well as my own. All of the staff involved have been very caring and competent, and the package contents have been tweaked in light of the circumstances as they change. I am extremely satisfied with the response and fully confident that the details of the package will be adjusted as my wife's condition changes. First-class.

I had such an amazing experience with the care they provided to my dad! They provided exceptional care and always put my dad's health and needs above everything else. The staff were phenomenal and always on hand to help. I would highly recommend this business.

Always very supportive and flexible with caring, friendly and efficient carers and cleaners. My challenge has been to remember people's names! My challenge now is I will need dog sitting facilities as I rebuild my life, but I am confident SureCare (Batley & Wakefield) can handle my requirements. Thank you!

My father-in-law was struggling to cope at home, as he lived on his own, but reluctant to accept any help. The SureCare team quickly gained his confidence, and he built up a good relationship with all the staff who cared for him. The manager, in particular, was always a pleasure to deal with, nothing was too much trouble. I wouldn't hesitate to recommend them to anyone as they gave us peace of mind that he was well looked after.

Very happy with the friendly, caring staff who come in to care for my parents. The manager also takes a personal interest and is in regular contact with me asking about my parents which is a nice touch. Thank you all for being so wonderful.

The initial assessment was very thorough and the manager came across as very kind and caring. Our needs are being met and we get regular calls from the manager asking how everything is going and if we are happy with the care being provided. It's very comforting to see that they actually care about my wife.