Helping Hands Home Care (Bury St Edmunds)

4 Kings Mews, Kings Road, Bury St Edmunds IP33 3DE
Review Us
9.0 5 Reviews
  • Helping Hands Home Care (Bury St Edmunds), Bury St Edmunds
Helping Hands Home Care (Bury St Edmunds) provides tailored support.

Covering areas such as Bolton, Rochdale, Elton, Ainsworth, Unsworth, Heywood, Walmersley, Holcombe, Hawkshaw and the surrounding areas, the Bury Helping Hands team are here to support you with bespoke home care packages built entirely around you and your needs.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

It is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
Show Helping Hands Home Care (Bury St Edmunds) on the Map

Care Provided by Helping Hands Home Care (Bury St Edmunds)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bury St Edmunds) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Zoe Parry (Branch Care Manager)

Helping Hands Home Care (Bury St Edmunds) Reviews (5)

9.0

Helping Hands Home Care (Bury St Edmunds) has a Review Score of 9.0 (9.000) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bury St Edmunds) has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 4
  • 4
  • 4
  • 1
Reviewer Connection to Helping Hands Home Care (Bury St Edmunds)
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Nicola W (Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Helping Hands for some respite care. The carers were absolutely lovely and very good at their job. My safety and comfort were their priority, and they were genuinely caring people. The team that arranged the care were also very helpful and responded to my questions promptly and helpfully, I would
not hesitate to use them again.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bury St Edmunds)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that when you used Helping Hands for some respite care the team that arrange the care were very helpful and responded to your questions promptly and were helpful. It is also great to hear carers were all lovely and very good at their jobs always ensuring your comfort and safety was their priority and were genuinely caring people.We will be sure to pass on your kind feedback to the team.Kindest regards Katie

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet D (Daughter of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local
shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.


The office staff are also very helpful, and accommodating when I have had a need to contact them.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marion M (Partner of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much.
The carers are kind, respectful, reliable and do a great job! Thank you
Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising.
Whenever we have
requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony F (Husband of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane B (Daughter-in-law of Client) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Bury St Edmunds) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Helping Hands Home Care (Bury St Edmunds) is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bury St Edmunds) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Zoe

Zoe Parry

Job Title: Branch Care Manager

I’ve been with Helping Hands for 4.5 years, starting my journey in homecare here.
I‘m proud to work for a company that helps individuals stay safe and independent.
I‘m passionate about respecting people’s wishes and maintaining their independence.
My Grandad taught me kindness through our Saturday church visits. I also enjoy
embroidering and upholstering furniture in my free time.

Frequently Asked Questions about Helping Hands Home Care (Bury St Edmunds)

What Type of Services does Helping Hands Home Care (Bury St Edmunds) offer?

Helping Hands Home Care (Bury St Edmunds) offers Home Care.

How many Carers does Helping Hands Home Care (Bury St Edmunds) employ?

Helping Hands Home Care (Bury St Edmunds) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bury St Edmunds) to verify any information. View our terms and conditions. Helping Hands Home Care (Bury St Edmunds) has an Enhanced Service - more info.