Submit a Review for Helping Hands Home Care (Bury St Edmunds)
4 Kings Mews, Kings Road, Bury St Edmunds, IP33 3DE
View full details of Helping Hands Home Care (Bury St Edmunds)Latest Reviews for Helping Hands Home Care (Bury St Edmunds)
27 January 2026
The whole team at Homecare have been absolutely outstanding. I called from hospital in desperation and in need of immediate care for my Mother and the Care Coordinator came the same day and a carer was immediately put in place. Everyone has been so kind, compassionate, respectful and understanding.
I was very nervous about buying care services, having heard lots of negative stories but Homecare have provided us with a Gold Standard service that I could never have imagined. I am so very grateful and honestly feel that they saved me, my Mum and our family at a time when we simply couldn't cope any longer. Now we feel reassured and hopeful about the future.
20 January 2026
Not a big user yet, but regular 1 hour per week. Very satisfied.
18 September 2025
I used Helping Hands for some respite care. The carers were absolutely lovely and very good at their job. My safety and comfort were their priority, and they were genuinely caring people. The team that arranged the care were also very helpful and responded to my questions promptly and helpfully, I
would not hesitate to use them again.
17 July 2025
I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local
shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.
The office staff are also very helpful, and accommodating when I have had a need to contact them.
04 July 2025
The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much.
The carers are kind, respectful, reliable and do a great job! Thank you
Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising.
Whenever we
have requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.
02 July 2025
I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.
25 July 2023
My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.
Latest Reviews for Helping Hands Home Care (Bury St Edmunds)
27 January 2026
The whole team at Homecare have been absolutely outstanding. I called from hospital in desperation and in need of immediate care for my Mother and the Care Coordinator came the same day and a carer was immediately put in place. Everyone has been so kind, compassionate, respectful and understanding.
I was very nervous about buying care services, having heard lots of negative stories but Homecare have provided us with a Gold Standard service that I could never have imagined. I am so very grateful and honestly feel that they saved me, my Mum and our family at a time when we simply couldn't cope any longer. Now we feel reassured and hopeful about the future.
20 January 2026
Not a big user yet, but regular 1 hour per week. Very satisfied.
18 September 2025
I used Helping Hands for some respite care. The carers were absolutely lovely and very good at their job. My safety and comfort were their priority, and they were genuinely caring people. The team that arranged the care were also very helpful and responded to my questions promptly and helpfully, I
would not hesitate to use them again.
17 July 2025
I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local
shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.
The office staff are also very helpful, and accommodating when I have had a need to contact them.
04 July 2025
The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much.
The carers are kind, respectful, reliable and do a great job! Thank you
Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising.
Whenever we
have requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.
02 July 2025
I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.
25 July 2023
My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.